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Cancel DATING.COM
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dating.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Dating.Com: Easy Method
What is Dating.Com
Service overview
Dating.Com is an online dating platform offering memberships, credit packs and in-app purchases for messaging, video chat and profile promotion.
The site operates via a website and mobile apps (App Store for iOS and Google Play for Android) and uses both recurring subscriptions and one‑time credit purchases.
How the platform is billed
Billing can be through the website (credit card on the site) or through the app stores (Apple App Store or Google Play) depending on how you purchased the service.
Pricing and currencies vary by platform: the website shows USD pricing while the App Store displays prices in the local store currency (NZD may appear as converted by Apple).
How to cancel Dating.Com
Cancel via website (Monthly Credit Pack)
- Sign in at the Dating.Com website.
- Go to Account Settings → Manage Account → Cancel Subscription.
- Follow on‑screen prompts to confirm cancellation; cancellation becomes effective next subscription month.
Cancel via mobile stores (iOS / Android)
- iOS (App Store): Open Settings → Apple ID → Subscriptions → select Dating.Com → Turn off Automatic Renewal. Uninstalling the app does not cancel billing.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → locate Dating.Com → Cancel. If unsure, check within the app for guidance or Google Play’s subscription help.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription, access typically continues until the end of the current paid period.
Credits or membership benefits already granted for the current month usually remain usable until they expire or the billing period ends.
Renewal and billing
Cancellation prevents future automatic renewals; fees already charged for the current period are generally non‑refundable.
If you purchased via Apple or Google Play, refunds and subscription stops are handled through those stores, not by deleting the app.
Will I get a refund?
General refund policy
Dating.Com’s policy states that cancellations take effect next subscription month and fees or used credits in the current month are non‑refundable in most cases.
Refunds are assessed case by case and are not guaranteed for change of mind.
Common exceptions and refund types
- Credit refunds: Partial credit refunds may be issued (for example, up to a small number of credits) when a correspondent is reported for inappropriate activity or an account is deactivated after interaction.
- Monetary refunds: Full or pro‑rata monetary refunds may be available if credits are unused or if Dating.Com terminates the membership for reasons other than member breach.
- Fraudulent charges: Full refunds are typically provided where card fraud is proven.
- Cooling‑off: New Zealand law does not automatically grant a 14‑day change‑of‑mind right for online services; check Consumer NZ guidance for exceptions.
For the company’s stated policy see Dating.Com refund & cancellation policy.
Dating.Com plans and pricing
Pricing overview
Below are representative plans and approximate NZD equivalents where available. App store prices are shown in local currency and may vary by exchange rate.
Website pricing is shown in USD on the site and may convert to NZD at the current exchange rate.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Premium Monthly (iOS, App Store) | NZ$ ~16.49 | Monthly | Unlimited messaging, Let’s Mingle, advanced communication |
| Credit Packs (iOS, App Store) | NZ$ ~19.99 - NZ$199.99 | One‑time (consumable) | Credits to chat, video chat, etc. |
| Website Monthly Membership (website, USD) | Varies (approx USD $9.99 → ~NZ$16) | Monthly | Showcased profile, 20 credits, 10 free chats, intro messages |
| Credits via website (150 credits) | Varies (approx USD $19.99 → ~NZ$31) | One‑time | 150 credits (~0.13 USD/credit) |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (Fair Trading Act and Consumer Guarantees Act) consumers are protected from misleading or deceptive conduct and unfair contract terms.
Businesses must not misrepresent services and must meet reasonable standards of service and quality.
Refund and cooling‑off specifics
There is no automatic 14‑day cooling‑off right for digital subscriptions such as dating services unless the contract or direct‑selling rules explicitly state otherwise.
Refunds are typically required only where the service is faulty, misrepresented, or other statutory exceptions apply. See Consumer NZ guidance.
Customer experiences
Positive reports
Some users report successful refunds when a member was scammed by fake profiles or when a clear breach of terms was investigated.
Reviews that note refunds or resolution often cite timely reporting and clear evidence of the issue. See an example review summary at DatingScout NZ.
Negative reports
Public reviews (e.g. TrustPilot) include complaints about fake profiles or bots, high cost per conversation, and difficulty contacting effective customer support.
Specific negative themes include unauthorised charges, trouble deleting accounts, slow responses, and perceived pressure to buy more credits. See TrustPilot NZ for examples: TrustPilot NZ.
Documentation checklist
What to gather before contacting support
- Account email and username used on Dating.Com.
- Subscription receipts (website or App Store / Google Play receipts).
- Dates of charges and screenshots of billing entries.
Evidence for refund requests
- Screenshots or copies of offending profiles, messages or behaviour you reported.
- Any support ticket or case number from Dating.Com customer service.
- Proof of fraudulent card use if claiming unauthorised charges (bank statements, card dispute references).
Common mistakes
Assuming uninstall stops billing
Many users mistakenly believe deleting the app cancels the subscription. Uninstalling does not stop App Store or Google Play billing.
Always cancel via the store subscription settings or via the website to stop future charges.
Not saving receipts or evidence
Failing to keep receipts, timestamps of messages, or screenshots makes it harder to prove claims for refunds or fraud.
Collect receipts and any communication with support before escalation to banks or dispute processes.
Comparative recap
Quick comparison of cancellation routes
Below is a concise table comparing the main purchase and cancellation methods and refund likelihood.
How they differ
| Purchase method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Website subscription (Monthly) | Account Settings → Manage Account → Cancel Subscription | Low for change of mind; possible pro‑rata or credit refunds in some cases | Cancellation effective next billing cycle; see site policy: policy |
| iOS (App Store) subscription | Settings → Apple ID → Subscriptions → Turn off Automatic Renewal | Refunds handled by Apple; possible but subject to Apple’s policy | Uninstalling app does not cancel billing; see app store subscriptions |
| Android (Google Play) subscription | Google Play Store → Subscriptions → Cancel | Refunds handled by Google Play; policies vary | Check the Play Store subscription section if in doubt |
| One‑time credit packs | No recurring billing; credits expire per terms | Possible partial refunds for unused credits or account issues | Credits are consumable; refund decisions are case‑by‑case |
After cancelling
Follow-up steps
- Keep confirmation of cancellation (email or on‑screen confirmation) until the billing cycle ends.
- Monitor your bank or card for any unexpected post‑cancellation charges and raise disputes promptly if needed.
Useful links and contacts
- Dating.Com refund & cancellation policy
- Dating.NewZealand help / FAQ (App Store cancellation guidance)
- Consumer NZ: Returns and refunds
Address
Customer / corporate address
Mailing address associated with customer service and company filings:
2, Sir Augustus Bartolo Str, Ta’ Xbiex XBX 1091, Malta
What to include in postal correspondence
- Your full name, account email, and username on Dating.Com.
- A clear statement of the action you want (cancel subscription, refund request, account deletion).
- Copies of receipts, screenshots and any case/ticket numbers from prior support contact.