Cancel Eharmony: Easy Method

What is Eharmony

Overview

eHarmony is an online dating service that uses questionnaires and matching algorithms to connect people seeking long-term relationships.

The service offers free accounts plus paid premium plans that enable full messaging and expanded features.

How it works

Users create a profile, complete compatibility questions, and receive matches based on algorithmic compatibility scores.

Paid subscriptions remove limits on messaging and unlock profile views, photos and other premium features.

How to cancel Eharmony

Cancel via iOS (Apple App Store)

• Open iOS Settings, tap your name, then Subscriptions.
• Find eHarmony in the list and tap Cancel Subscription.
• eHarmony cannot cancel App Store subscriptions for you; refunds must be requested from Apple.

Cancel via Google Play

• Open the Google Play Store app, tap Menu (three lines) then Subscriptions.
• Select eHarmony and tap Cancel Subscription.
• eHarmony cannot cancel or refund Google Play purchases directly; contact Google for refunds.

Cancel via eHarmony website (web)

• Sign in at eHarmony and go to Data & Settings.
• Select Manage profile → Amend Subscription → Cancel to stop auto-renewal.
• Cancelling on the website stops future billing but does not automatically produce a refund.

What happens when you cancel

Access after cancelling

When you cancel, your paid access typically continues until the end of the paid term you already paid for.

After the term ends, you will lose premium features and revert to a free account with limited functionality.

Auto-renewal and billing

Cancellation stops automatic renewal at the next billing cycle but does not shorten the current paid period.

Make sure you cancel before the renewal date to avoid the next billing charge.

Data and profile

Your profile and account data generally remain on eHarmony unless you delete your account separately.

If you want data removed, follow eHarmony’s account deletion process or contact support in writing.

Will I get a refund?

eHarmony refund policy (summary)

eHarmony offers a refund only if cancellation is made within three business days after payment.

Refunds under this policy are typically processed within about 10 days after written cancellation is received.

Exceptions and limitations

• If you cancel after the three-business-day window, eHarmony generally does not provide a refund.
• For App Store or Google Play purchases, refunds and cancellations must be handled through Apple or Google.

How to request a refund

If you believe you qualify (within three business days), make a written cancellation request and keep proof of submission.

For purchases via Apple or Google, request a refund directly from Apple Support or Google Play Help.

Eharmony plans and pricing

Pricing table

Pricing notes

These NZD prices are derived from third-party NZ review sources and may be approximate.

eHarmony’s official NZ pricing may vary; check the app store or eHarmony account pages for current rates.

Your consumer rights in New Zealand

Key laws that may apply

New Zealand consumer protections include the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

These laws prohibit misleading, deceptive or unfair contract terms and conduct.

Cooling-off and refunds

There is no automatic statutory "change-of-mind" cooling-off period for online subscriptions in NZ unless specific rules apply.

eHarmony’s three-business-day refund window is a voluntary policy and not necessarily a statutory right.

What to do if you are misled

• If a trader misleads you about cancellation or refunds, this may breach the Fair Trading Act.
• You can contact the Commerce Commission, Citizens Advice Bureau or file a complaint with the Disputes Tribunal.

Customer experiences

Positive experiences

• Some users praise eHarmony’s focus on safety, transparency and compatibility-driven matching.
• Other reviewers report quick success meeting people and an easy-to-navigate, personalised experience.

Negative experiences

• Common complaints include unexpected or misleading charges and difficulty cancelling subscriptions.
• Many users describe poor customer service when seeking refunds, and some report deceptive subscription practices.

What this means for you

Expect a mixed set of reviews: the matching system can work well, but billing and cancellation experiences vary widely.

Keep careful records of purchases and cancellation attempts to protect your consumer rights.

Documentation checklist

Essential documents to gather

• Proof of purchase or payment (receipt, bank card statement, App Store/Google Play receipt).
• Account email and username used with eHarmony.
• Subscription method (App Store, Google Play, or web) and transaction date.

Helpful supporting evidence

• Screenshots of subscription page, auto-renewal settings and cancellation attempts.
• Copies of written cancellation requests or support messages and response timestamps.
• Any promotional material or screenshots that indicate different terms than charged.

Common mistakes

Relying on mistaken cancellation routes

Example: Trying to cancel an App Store subscription through eHarmony support - this will not stop Apple billing.

Always cancel through the platform that processed the payment (Apple, Google or eHarmony web).

Missing the refund window

Example: Waiting more than three business days to request a refund after a charge can forfeit refund eligibility under eHarmony’s policy.

Act promptly and submit written cancellation within the three-business-day window if you seek a refund.

Not keeping proof

Example: Not saving receipts or screenshots of cancellation attempts makes disputes harder to prove to Apple, Google or a tribunal.

Keep all transaction and communication records until the issue is fully resolved.

Comparative recap

Quick comparison

Takeaway

Cancel via the correct platform, act quickly if you want a refund, and keep documentation for disputes.

If you suspect misleading conduct, consider NZ consumer complaint routes listed below.

After cancelling

Immediate follow-up steps

• Confirm cancellation receipt or screenshot the confirmation screen.
• Remove stored payment methods from the account if you do not plan to use the service again.

Dispute and escalation links

• Apple subscription support
• Google Play subscription support
• New Zealand Commerce Commission
• Citizens Advice Bureau (NZ)
• eHarmony NZ pricing reference (third-party)

Further reading

For step-by-step cancellation guides and user reports, consult third-party reviews and how-to pages linked above.

Keep the transaction date and all correspondence handy if you escalate a dispute.

Address

Primary mailing address (US)

eHarmony, Inc., ATTN: Cancellations, P.O. Box 241810, Los Angeles, CA 90024, USA

No New Zealand-specific postal cancellation address was located; use the address above if you need to send written cancellation by mail.

Notes about postal cancellations

If contacting by mail, include your account email, full name on the account, subscription details and proof of payment.

Consider using tracked or certified mail and keep copies of everything for your records.