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Cancel ELITESINGLES
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Elitesingles service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Elitesingles: Easy Method
What is Elitesingles
Overview
EliteSingles is an online dating service aimed at professionals and educated single adults, using personality-based matching and paid Premium memberships for full access.
Target audience
The site markets itself to users seeking long-term relationships and claims a high proportion of degree-qualified members in New Zealand.
How to cancel Elitesingles
Cancel via the website (recommended for web subscriptions)
- Log into your account on the EliteSingles NZ site.
- Go to My Account > Membership > Cancel and confirm cancellation with your account password.
- This stops auto-renewal; you will receive a confirmation email and retain Premium features until the subscription end.
- Support article: EliteSingles support - cancel Premium.
Cancel via App Store or Google Play
- If you purchased through iOS (App Store) or Android (Google Play), you must cancel through the relevant store settings.
- Do not rely on in-app cancellation or contacting EliteSingles support to stop store-billed subscriptions.
- Follow Apple or Google Play billing help pages inside those stores to cancel recurring charges.
Cancel by written notice (postal, email, fax)
- For web subscriptions the T&Cs require termination in writing at least 24 hours before renewal.
- Include your full name, account email, and security code in the notice.
- Send written notice to Spark Networks Services GmbH (Berlin). See the Address section below for details.
- Reference: EliteSingles NZ Terms.
What happens when you cancel
Access and premium features
Cancelling stops automatic renewal but does not necessarily cut access immediately.
Your Premium features typically remain active until the paid subscription period ends.
Confirmation and records
You should receive a confirmation email after cancelling via the website or written notice.
Keep that confirmation and any receipts as proof if billing disputes arise.
Account and data
Cancelling a paid subscription does not automatically delete your profile or account data.
If you want your profile removed or data deleted, contact EliteSingles support and follow their privacy/process steps.
Will I get a refund?
Cooling-off (initial registration)
- EliteSingles provides a 3-day cooling-off right from registration if you have not used the service (for example, sent messages).
- You must cancel in writing within that period to receive a refund of prepayments.
- Reference: Terms - cooling-off.
General refund policy
- Outside the cooling-off window, refunds are generally not provided and are discretionary.
- Paid membership payments are stated as non-refundable except where consumer law requires otherwise.
- If EliteSingles changes or discontinues a service, you may be entitled to a partial refund for the unused portion.
App-store purchases
- Purchases through Apple or Google are governed by those stores’ refund policies; you must contact them for refunds and cancellations for store-billed subscriptions.
- A third-party review notes a short (3-day) money-back window that may vary by jurisdiction and may be partial.
Elitesingles plans and pricing
Pricing table (NZ)
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium - 12-month membership | NZ$29.95 per month (billed as NZ$359.40 upfront) | 12 months | Full site access: unlimited messaging, view all photos, detailed personality profile, read receipts, “Have you met…” suggestions |
| Premium - 6-month membership | NZ$34.95 per month (billed as NZ$209.70 upfront) | 6 months | Same premium features as above |
| Premium - 3-month membership | NZ$59.95 per month (billed as NZ$179.85 upfront) | 3 months | Same premium features as above |
Your consumer rights in New Zealand
Cooling-off and terms
EliteSingles’ Terms give a 3-day cooling-off right allowing cancellation and refund if you have not used the service.
Make sure cancellation is in writing within that period to qualify.
Consumer Guarantees Act 1993
Under the New Zealand Consumer Guarantees Act 1993, you may have rights to remedies such as refunds if services are faulty or not as described.
These statutory rights apply even where contractual T&Cs limit refunds.
Practical steps under NZ law
- Keep evidence of the problem (screenshots, messages, receipts).
- If EliteSingles refuses a statutory remedy, you can seek advice from Consumer Protection NZ or pursue a small-claims process.
- Refer to EliteSingles Terms for specific processes: EliteSingles Terms.
Customer experiences
Positive feedback
Some users praise EliteSingles for a higher proportion of degree-qualified members and a more refined matching approach.
The company asserts manual profile verification and a professional user base, which some members find valuable.
Negative feedback
Many reviewers on Trustpilot report issues such as suspected fake profiles, poor match relevance, technical problems, and difficulty obtaining refunds.
Complaints also include accounts being blocked without clear explanation and slow or unhelpful customer support responses.
What to take from reviews
- Individual experiences vary; use reviews to spot common issues but verify against your own interactions.
- Keep documentation and confirmations to support any dispute or refund request.
Documentation checklist
What to include when cancelling
- Full name and registered account email address.
- Account security code (as requested in T&Cs) or other verification details.
- Clear statement that you wish to cancel auto-renewal or the subscription.
Supportive documents for refunds/disputes
- Receipt or proof of payment for the subscription period.
- Screenshots of billing, confirmation emails, or error messages.
- Dates and copies of any written correspondence with EliteSingles or the App Store/Google Play.
Common mistakes
Assuming in-app cancellation works for store purchases
A common error is trying to cancel an App Store or Google Play subscription inside the EliteSingles app.
If the purchase was made via the store you must cancel through that store’s subscription settings.
Missing the written-notice deadline
Not providing written cancellation at least 24 hours before renewal can result in an unwanted renewal payment.
Always allow extra time for postal delivery or email processing and keep proof of sending.
Expecting automatic refunds
Many users expect refunds after cancelling; outside the 3-day cooling-off or statutory remedies, refunds are usually discretionary.
Document use of the service (e.g., whether you sent messages) to support cooling-off claims.
Comparative recap
At-a-glance comparison
| Issue | EliteSingles NZ | Recommended action |
|---|---|---|
| Cancellation method | Website cancellation or written notice; App purchases via store | Cancel in account settings or via store; get confirmation email |
| Refunds | 3-day cooling-off if unused; otherwise generally no refunds; discretionary | Act within 3 days in writing; keep evidence; consider NZ consumer remedies |
| Pricing | Monthly billing varies by plan; prepaid upfront for multi-month plans | Check plan billing and renewal dates before subscribing |
| Support & complaints | Mixed reviews; some report delays and unresolved disputes | Save all correspondence and escalate via consumer channels if needed |
After cancelling
What to watch for
Confirm you receive a cancellation confirmation email and retain it for your records.
Monitor your card or store billing to ensure no further renewals occur after the end of the paid period.
Useful links
- EliteSingles support - cancel Premium: support.elitesingles.co.nz
- EliteSingles NZ Terms: elitesingles.co.nz/terms
- Third-party review (pricing & refund notes): DatingScout NZ
- Customer reviews: Trustpilot - EliteSingles NZ
Address
Postal / written cancellation address
Send written termination notices at least 24 hours before renewal and include your name, account email, and security code.
EliteSingles customer service (international)
Affinitas GmbH (Spark Networks Services GmbH) - EliteSingles Customer Service
Kohlfurter Straße 41/43, 10999 Berlin, Germany