Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fetlife service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fetlife: Step-by-Step Guide
What is Fetlife
Overview
FetLife is a social network focused on kink, BDSM and alternative sexual communities where users can create profiles, join groups, RSVP to events, and share content.
Support vs. Free Membership
Basic FetLife use is free. Optional "Support" purchases are voluntary donations that unlock small features such as badges and extended feed scrolling.
How to cancel Fetlife
Cancel via Google Play (Android)
- Open Google Play.
- Tap your account icon → Payments & Subscriptions → Subscriptions.
- Find "FET" or FetLife and tap Cancel subscription.
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID → Subscriptions.
- Find "FET" or FetLife and tap Cancel Subscription.
Cancel web "Support" donations on FetLife
- Log in to FetLife on the web and go to your Profile Settings → Payments.
- Find the active Support donation and cancel it manually; FetLife's web support donations do not auto-renew.
Important note about uninstalling
- Uninstalling the FetLife app does not cancel an active subscription. You must cancel through the platform that billed you (Google Play, App Store) or via FetLife Payments for web support.
What happens when you cancel
Access and features
Cancelling a subscription stops future billing and removes any Support-only features at the end of the paid period.
Account status
Your FetLife account remains active unless you request account deletion separately; cancelling Support does not delete your profile or content.
Renewal and timing
If you cancel during a billing period you typically retain paid benefits until the period ends; cancellation prevents the next automatic charge (when billed through a store).
Data and deletion
For data removal or full account deletion, contact FetLife support or use account settings; cancellation of Support is distinct from deleting your account.
Will I get a refund?
General refund policy
FetLife offers a 7-day return/refund policy for Support donations; requests within 7 days are usually eligible for a full refund to the original payment method.
How to request a refund
- Email FetLife support within 7 days of the transaction and include account email, transaction date, and receipt.
Exceptions and limits
- Refunds exclude certain payment types: Gift Card Trade-IN, POLi, Cryptocurrency, Paysafecard.
- Refunds are generally limited to one per person according to FetLife policy.
Web support donations
Web "Support" donations typically fall under the 7-day return policy and are usually fully refundable if requested in time.
Fetlife plans and pricing
Pricing summary
FetLife is free to use; Support is an optional donation billed in USD. NZD amounts below are approximate conversions.
Plans table
| Plan | Approx. Price (NZ$) | Period | Key features |
|---|---|---|---|
| 6‑Month Support | NZ$52.50 (approx.) | 6 months | I Support FetLife badge; view most loved photos/videos; extended friend feed scroll |
| 12‑Month Support | NZ$105 (approx.) | 12 months | Same as above |
| 24‑Month Support | NZ$210 (approx.) | 24 months | Same as above |
Your consumer rights in New Zealand
Applicable NZ protections
No specific New Zealand digital-services rules were found in the sources provided, but NZ consumer law (such as the Consumer Guarantees Act and general consumer protection) may apply to digital content.
Practical guidance
- FetLife's 7-day refund policy and manual cancellation options broadly align with common consumer expectations in New Zealand.
- For precise legal rights, check Consumer Affairs NZ resources or seek local advice.
Where to get help
Contact Consumer Affairs NZ for guidance on digital purchases and consumer rights.
Cross-border considerations
FetLife operates from outside New Zealand; cross-border issues can affect enforcement of rights. Keep records and communicate promptly if you need to escalate.
Customer experiences
Positive experiences
- Some users find local event and meetup listings helpful and appreciate community building advantages.
- A minority report successful connections and friendship formation through the platform.
Negative experiences
- Common complaints include poor customer service, unexplained account suspensions, and heavy-handed moderation.
- There are reports of fake or scam profiles and concerns about safety and handling of harmful behaviour reports.
Where reviews are posted
Many of these opinions are visible on review sites such as Trustpilot; search for FetLife reviews in your country to read user feedback.
Documentation checklist
What to collect before cancelling
- Account email/username and date of birth (if needed for verification).
- Payment receipts, transaction ID, and billing platform (Google Play, Apple, or Web).
What to include in a refund or support request
- Clear request statement, transaction date, screenshot of receipt, and preferred refund method.
- Reference your platform (Google Play, App Store, or FetLife web) and any subscription IDs.
Common mistakes
Assuming uninstalling cancels billing
Many users mistakenly uninstall the app and expect billing to stop. Uninstalling does not cancel subscriptions billed through stores.
Cancelling the wrong account or platform
Users sometimes cancel web Support but forget to cancel an App Store or Google Play subscription, leaving charges active.
Missing the refund window
Waiting past the 7-day refund window can forfeit eligibility for a full refund. Always act promptly and include transaction details when requesting refunds.
Comparative recap
Quick comparison
This table compares cancellation, auto‑renewal, refund window, billing location and notes across channels.
Comparison table
| Item | Web Support | Google Play (Android) | App Store (iOS) |
|---|---|---|---|
| How to cancel | Profile Settings → Payments → Cancel support manually | Google Play → Account → Payments & Subscriptions → Subscriptions → Cancel | Settings → Apple ID → Subscriptions → Cancel |
| Auto-renew | Does not auto‑renew (manual cancel) | Auto‑renews via Google Play until cancelled | Auto‑renews via Apple until cancelled |
| Refund window | 7 days (usually full refund) | Subject to Google Play policies and FetLife 7‑day rule; request support | Subject to Apple policies and FetLife 7‑day rule; request support |
| Where billed | FetLife (USD) via web payment processor | Google Play account billing | Apple ID billing |
| Notes | Refund exceptions apply (see policy) | Cancel in Google Play; uninstalling app insufficient | Cancel in Apple Subscriptions; uninstalling app insufficient |
After cancelling
Follow-up actions
- Keep cancellation confirmations or screenshots until you see no further charges.
- If charged after cancellation, contact the platform (Google/Apple) and FetLife support immediately.
Helpful links
- FetLife support
- Manage Google Play subscriptions
- Manage Apple subscriptions
- Consumer Protection (New Zealand)
Address
Corporate contact
BitLove Inc. (A0083877)
Suite #125, 718‑333 Brooksbank Ave., North Vancouver, British Columbia, Canada, V7J 3V8
When to use the address
Use the corporate address for formal communications that cannot be resolved by FetLife support or your app store provider.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.