Cancel Hily: Easy Method

What is Hily

Overview

Hily is a dating app and web service designed to connect people through matches, chats and compatibility tools.

The service offers free features plus paid subscription tiers that add visibility and messaging benefits.

Where it operates

Hily is provided by Hily Corp., headquartered in the United States, and is available internationally, including New Zealand.

The app is distributed through the Apple App Store, Google Play Store and directly via web subscriptions.

How to cancel Hily

Important note before cancelling

Uninstalling the app or deleting your Hily account does NOT cancel your subscription.

You must cancel the subscription through the store or method where you originally subscribed.

Cancel via Apple App Store (iOS)

• Open the Settings app on your iPhone or iPad and tap your name, then "Subscriptions".
• Find Hily in your subscriptions list, tap it, then choose "Cancel Subscription" and confirm.
• Make sure you get confirmation from Apple that the subscription is cancelled.

Cancel via Google Play Store (Android)

• Open the Google Play Store app and tap your profile icon, then "Payments & subscriptions" → "Subscriptions".
• Select Hily, then tap "Cancel subscription" and follow the prompts.
• Keep the cancellation confirmation email or screenshot for your records.

Cancel web-based subscriptions (Hily website)

• Web subscriptions must be cancelled by contacting Hily support.
• Use the in-app chat or email support@hily.com to request cancellation.
• Include your account email, subscription details and any order or receipt numbers in the request.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access to paid features until the end of the current billing period.

Once the period ends, premium features will stop and your account will revert to the free tier.

Auto-renewal and billing

Subscriptions usually auto-renew until cancelled; cancelling prevents future renewals but does not always provide a pro-rata refund.

Always confirm cancellation in the store you used and keep proof of cancellation in case charges continue.

Data and account retention

Cancelling a subscription does not automatically delete your Hily account or data.

If you want to delete your account, follow Hily’s account deletion process in the app; this is separate from subscription cancellation.

Will I get a refund?

General refund policy

Hily does not automatically refund unused portions of subscriptions; unused time or credits are typically non-refundable.

Refunds are subject to the rules of the store where you purchased the subscription.

Platform-specific rules and exceptions

• iOS (Apple): Apple handles refunds for App Store purchases. Hily cannot issue Apple refunds; request a refund from Apple via Apple Support.
• Google Play: You have up to 48 hours from subscription start to request a refund via Google Play support; after that Google’s policies apply.
• Web subscriptions: Refund requests for web purchases must be made to Hily support (in-app chat or support@hily.com).

How to request a refund

• For Apple purchases, submit a refund request through Apple’s report-a-problem portal or Apple Support.
• For Google Play purchases, request a refund through Play Store support within 48 hours if possible.
• For web purchases, email Hily support with proof of purchase and a clear explanation of the issue.

Hily plans and pricing

Current listed plans (USD)

Pricing notes

Only USD pricing is publicly visible in Hily’s App Store listing for New Zealand at present.

To see exact NZD amounts, check your device’s App Store under Hily’s in-app purchases; Apple’s storefront will show local currency prices.

Your consumer rights in New Zealand

Relevant laws

Under New Zealand law (e.g. the Consumer Guarantees Act and Fair Trading Act), digital services must be of acceptable quality and accurately described.

Hidden fees or misleading paywalls may breach these laws and give rise to remedies for consumers.

Practical rights and remedies

• Consumers have the right to fair refund policies; refusal of a refund where the service fails to meet expectations may be contestable.
• If charges continue after cancellation, you may dispute the charge with the store or your bank and raise a complaint with Commerce Commission or Consumer Protection authorities.
• If auto-renewal practices lack clear notice, that may be considered an unfair contract term under NZ policy guidance.

Customer experiences

Positive feedback

• Some users praise Hily’s compatibility features and deeper chats, noting "compatibility quizzes" and calmer conversations. (nz.trustpilot.com)
• Other users report the app feels low-drama and respectful of time, with intentional matching and easier conversations. (au.trustpilot.com)

Negative feedback

• Many complaints mention hidden paywalls that block likes or messaging without extra payment. (au.trustpilot.com)
• There are reports alleging fake or bot profiles, issues with continuing charges after cancellation, and poor customer support. (nz.trustpilot.com)
• Criticism also covers interface glitches, laggy messaging, intrusive ads and a weak matching algorithm. (starevaluator.com)

Balanced summary

Experiences are mixed: some users value the matching approach, while others report significant issues around paywalls, account quality and billing.

If you rely on the app, keep records of subscriptions and communications to support any dispute or refund request.

Documentation checklist

Before contacting Hily or store support

• Have your account email and username ready.
• Locate the purchase receipt or order number from Apple, Google Play or Hily web.
• Take screenshots showing subscription status, charges, and any error messages.

Information to include in your request

• Clear statement of what you want (cancel subscription, refund, account deletion).
• Purchase date, transaction ID, and the platform (iOS, Android, Web).
• Any prior correspondence or cancellation attempts and their dates.

Common mistakes

Mistake: Uninstalling the app only

Many users assume deleting the app cancels billing; it does not. Subscriptions continue until cancelled via the original store or Hily support for web purchases.

Always cancel in the App Store, Play Store or by emailing Hily if you subscribed on the web.

Mistake: Expecting automatic refunds

Assuming you will automatically receive a refund for unused time is a common error; refunds are not automatic and depend on store policies.

Act quickly if you believe a refund is due - Apple and Google have short windows and Hily has its own support process for web purchases.

Mistake: Not keeping proof

Failing to save receipts, confirmation emails or screenshots makes disputes harder to resolve.

Keep cancellation confirmations and any messages from Hily, Apple or Google as evidence if billing issues arise.

Comparative recap

At-a-glance comparison

After cancelling

Check your billing and account

Confirm you received cancellation confirmation from Apple, Google or Hily and keep a copy for your records.

Watch your bank or card statements for any unexpected future charges and act immediately if they appear.

Useful links and next steps

• Apple Support: https://support.apple.com
• Google Play Help: https://support.google.com/googleplay
• Hily support email: support@hily.com

Address

Corporate address

Hily Corp., 3172 North Rainbow Boulevard #1132, Las Vegas, NV 89108, United States.

Contact method and local presence

Hily does not list a separate New Zealand postal address; use the support email or in-app chat for account and billing issues.

If you need additional help, consider contacting your bank, the App Store or Google Play support, or New Zealand consumer protection bodies for disputes.