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Cancel HINGE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hinge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hinge: Easy Method
What is Hinge
Overview
Hinge is a dating app that connects people by encouraging detailed profiles and conversations. It offers free functionality alongside paid subscriptions for additional features and visibility.
Core features
Features commonly include profile prompts, likes/comments on specific content, and algorithmic matching. Paid tiers typically add boosts, filters, and extra preferences.
How to cancel Hinge
Cancel on iOS (App Store / Apple ID)
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name, then select "Subscriptions."
- Find and tap "Hinge," then choose "Cancel Subscription."
- Note: Deleting the Hinge app or your Hinge account does NOT cancel App Store subscriptions.
- Source: Hinge Help.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Select "Payments & subscriptions" → "Subscriptions."
- Tap "Hinge" and choose "Cancel subscription."
- Deleting the app or account does NOT cancel Google Play subscriptions.
- Source: Hinge Help.
Cancel on Web (Stripe payments)
- Open the Hinge app or visit the Hinge website and sign in to your account.
- Go to Account Settings and follow the prompts to cancel the subscription managed by Stripe.
- Cancel at least 24 hours before the next renewal to avoid being charged for the next period.
- If you delete your Hinge account and your subscription is via Stripe, the subscription is canceled immediately but you forfeit remaining benefits.
- Source: Hinge Help.
What happens when you cancel
Access and remaining period
If you cancel a paid subscription through Apple or Google, you generally retain paid access until the end of the current billing period.
Cancelling a Stripe-managed subscription via your Hinge account also typically allows access until the period ends unless you delete the account.
Deleting your account
Deleting your Hinge account immediately removes your profile and data from the service.
If your payment was processed via Stripe, deleting the account will immediately cancel the subscription and end access to any remaining paid benefits.
Will I get a refund?
General refund policy
- Purchases are generally non-refundable unless local law provides otherwise.
- Hinge's terms indicate refunds are not normally available outside special jurisdictions and at Hinge's discretion.
- Source: Hinge Terms (integration).
Platform-specific refund routes
- If you subscribed through Apple, request a refund from Apple directly via your Apple ID or App Store purchase history.
- If you subscribed through Google Play, request a refund through Google Play support.
- If you subscribed via Stripe (direct to Hinge), refunds are only possible if Hinge customer service agrees; residents outside special jurisdictions (e.g. New Zealand) generally cannot insist on a refund under Hinge terms.
- Source: Hinge Terms and Hinge Terms of Use.
Hinge plans and pricing
Overview of pricing
Hinge offers subscription options with benefits that may vary by market and platform.
Exact prices and plan names can vary over time and by purchase method (App Store, Google Play, or Stripe).
Current plans (summary)
| Plan | Description | Price |
|---|---|---|
| Hinge Subscription | Paid subscription with premium features; platform and features may vary. | Varies |
| One-off or promotional purchases | Occasional boosts or add-ons; availability varies by region. | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act basics
Under the Consumer Guarantees Act 1993, services must be provided with reasonable care and skill.
Traders cannot contract out of these statutory rights, even if their terms state "no refunds."
Reference: Consumer Guarantees Act 1993 (summary).
Change of mind and remedies
There is no automatic right to a refund for change of mind in New Zealand.
Refunds are available if the service does not meet statutory guarantees or if the provider voluntarily offers one. For change-of-mind disputes, check Hinge's policy and contact Hinge customer support.
Reference: NZ Consumer Protection - Change of Mind.
Customer experiences
Positive feedback
Some users report good visibility for non-premium accounts and positive matches when using the app as intended.
Example praise: "Better + Non-Premium Visibility!" on review platforms highlights value for non-paying users.
Source: Trustpilot NZ.
Negative feedback
Many users in New Zealand and internationally have complained about bans without explanation, difficulty appealing, and poor support.
Other common complaints include alleged fake profiles, slow matching, filter issues, and dissatisfaction with refund handling.
Source: Trustpilot NZ.
Documentation checklist
What to prepare before cancelling
- Account email and username used on Hinge.
- Proof of purchase: App Store/Google Play receipt or Stripe payment record.
- Subscription renewal date and billing platform (Apple, Google, or Stripe).
When requesting a refund or dispute
- Copies or screenshots of billing receipts and subscription status.
- Records of communications with Hinge support (dates and message contents).
- If sending a signed cancellation notice, include your account details and a dated signature.
Common mistakes
Assuming deleting the app cancels the subscription
Many users delete the Hinge app expecting the subscription to stop. For Apple and Google subscriptions this does NOT cancel billing.
Always cancel via the App Store or Google Play subscriptions page to avoid unexpected charges.
Deleting account to get a refund
Some users delete their account hoping to force a refund; deleting an account only immediately cancels Stripe subscriptions but does not guarantee a refund.
Deleting the account also permanently removes your profile and forfeits any remaining paid benefits.
Comparative recap
Summary table of cancellation and refund routes
| Platform | How to cancel | Refund route |
|---|---|---|
| iOS (App Store / Apple ID) | Cancel via Subscriptions in iOS Settings or App Store; deleting app/account does not cancel. | Request refunds from Apple (Apple handles App Store refunds). |
| Android (Google Play) | Cancel via Subscriptions in Google Play; deleting app/account does not cancel. | Request refunds from Google Play (Google handles refunds). |
| Web / Hinge (Stripe) | Cancel via Account Settings on Hinge website/app; must cancel 24 hours before renewal to avoid next charge. Deleting your Hinge account cancels Stripe subscription immediately but forfeits benefits. | Refunds only if Hinge customer service agrees; general policy is non-refundable outside special jurisdictions. |
After cancelling
What to check
Confirm cancellation in the platform where you subscribed (Apple ID, Google Play, or Hinge account settings).
Keep receipts and the cancellation confirmation until the billing period ends and any disputes are resolved.
Helpful links and support
- Hinge subscription help: Hinge Help - Adjusting or Canceling.
- Hinge terms and refund policy: Hinge Terms (integration) and Hinge Terms of Use.
- If you need consumer advice in NZ: NZ Consumer Protection - Change of Mind.
Address
Where to send signed cancellation notices
For internal Hinge purchases or if you prefer postal cancellation, send a signed and dated cancellation notice to:
Mailing address
Hinge Attn: Cancellations
P.O. Box 25472
Dallas, Texas 75225