Cancel MATCH online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Match service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Match: Easy Method
What is Match
Overview
Match is an online dating service that connects singles through profiles, messaging, and events. It operates via web, iOS and Android apps, and offers paid subscription plans with added features.
Service purpose
Match focuses on long-term dating and matching tools rather than casual swiping. Paid plans unlock higher messaging limits, visibility, and other perks.
How to cancel Match
Cancel via Apple App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your profile.
- Tap Subscriptions, find Match, then tap Cancel Subscription and confirm.
- See Match's help page for guidance: Canceling (Match Help).
Cancel via Google Play or website
- If you subscribed through Google Play, cancel in Google Play subscriptions settings.
- If you subscribed on Match.com (desktop or mobile web), go to Account Settings → Manage Subscription and turn off auto-renewal or cancel the membership.
- Match site cancellation info: Match subscription info.
What happens when you cancel
Access and membership status
Canceling a subscription turns off auto-renewal but does not always immediately delete your account. You keep paid benefits until the current billing period ends.
Data and visibility
If you cancel your membership (delete account via Manage Subscription), your profile and photos are typically hidden from other users.
Match retains data according to its privacy policy even after account deletion; full data removal may require additional requests.
Will I get a refund?
General refund policy
Match generally treats purchases as non‑refundable; there are normally no refunds or credits for unused periods.
Exceptions and New Zealand context
- Match does not advertise a statutory 14‑day cooling‑off right in New Zealand; refunds are only provided in limited circumstances under their policy.
- Some sources mention possible pro‑rata refunds for new users within 14 days, but that is not confirmed in Match's official help or terms pages.
- If you believe local consumer law applies, you may have additional rights under New Zealand legislation (see consumer rights section below).
Match plans and pricing
Pricing overview
The following are example New Zealand prices reported by third‑party sources. Match's official NZD pricing is not publicly guaranteed and may differ.
Plan details
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Basic (3‑month) | NZ$12.99 | Monthly (billed upfront) | Unlimited messages to 10 new members/day, see who's interested |
| Basic (6‑month) | NZ$9.99 | Monthly (billed upfront) | Unlimited messaging to 10 new members/day, see interest |
| Discover (6‑month) | NZ$17.99 | Monthly (billed upfront) | Messages to 25 new members/day, see who's interested, discounts on events |
| Unlimited (6‑month) | NZ$19.99 | Monthly (billed upfront) | Unlimited messages, see interest, ad‑free, event discounts |
Your consumer rights in New Zealand
Key statutes
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.
These laws require services to be of acceptable quality, fit for purpose, and accurately described.
How it applies to Match
- Match's non‑refund policy and hidden subscription terms may be challenged if they conflict with NZ consumer protections.
- Continued billing after cancellation or unfair contract terms could breach NZ law and warrant a complaint to consumer authorities.
- Keep records of cancellations and communications if you need to escalate a dispute with Match or a platform provider (Apple/Google).
Customer experiences
Common negative feedback
Many reviews report problems such as difficulty cancelling, unexpected continuing charges, fake or scam profiles, and poor customer support responsiveness.
Accounts being blocked or banned without clear explanation is a frequent complaint in public reviews.
Other user reports
Some users report routine, trouble‑free cancellations when following the correct platform steps (Apple/Google/web).
Experiences vary; keep documentation of actions and receipts to help resolve disputes.
Documentation checklist
Proof of subscription
- Receipt or billing statement showing the Match charge (store or card statement).
- Subscription confirmation email from Match, Apple, or Google.
Proof of cancellation
- Screenshot of the App Store/Google Play subscription page showing cancellation.
- Screenshot of Match Account Settings → Manage Subscription showing auto‑renewal off or cancellation confirmation.
- Record dates and times of any customer support communications.
Common mistakes
Canceling in the wrong place
Many users try to cancel on Match's website when they subscribed through Apple or Google. That does not stop billing from the app store.
Always cancel in the same platform where you originally subscribed (App Store, Google Play, or Match web).
Not saving proof
Users often fail to save confirmation screenshots or receipts and then cannot prove they cancelled.
Save cancellation confirmations and billing statements immediately after cancelling.
Comparative recap
Quick comparison
| Aspect | Typical outcome | What to watch for |
|---|---|---|
| Ease of cancellation | Easy if done via the correct platform (Apple/Google/web). | Cancel in the same store you subscribed through to stop future billing. |
| Refunds | Generally not refundable. | Limited exceptions; check platform refund policies and NZ consumer law. |
| Customer support | Mixed; many users report slow or automated responses. | Keep records and escalate via platform dispute if necessary. |
| Data retention | Profile hidden after deletion; data retained per privacy policy. | Request data deletion explicitly if required under privacy rules. |
After cancelling
What to check
- Confirm your billing cycle end date and that auto‑renewal is off in Account Settings or the app store.
- Monitor your bank/card statements for one billing cycle to confirm no further charges occur.
Useful links
- Match canceling help: Canceling (Match Help)
- Match subscription info: Match subscription page
Address
Mailing address for cancellations
Match, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA
Notes about postal cancellations
No New Zealand‑specific postal address is publicly available; Match’s terms direct cancellations to the US address above.
If you use mail, include copies of subscription receipts and a clear written request to cancel and to stop future billing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.