Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Match.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Match.Com: Easy Method
What is Match.Com
Service overview
Match.Com is an online dating service that connects users through profiles, messaging and matching tools. It offers free features and paid premium subscriptions that add visibility and other benefits.
How it operates
Subscriptions are typically auto-renewing and managed either on Match’s website or through mobile app stores depending on how you purchased. Match’s Help Center and Terms describe cancellation and refund rules.
How to cancel Match.Com
Web (desktop) cancellation
- Log in to your Match account on the website.
- Click the gear icon (Account settings) → Manage Subscription.
- Choose to cancel; this stops auto-renewal but you can use the service until the end of the current term.
- See Match’s account page: match.com subscription help.
iOS and Android cancellations
- iOS (App Store): Open the iPhone App Store → tap your profile → Subscriptions → find Match → Cancel Subscription → confirm. See Match help: Canceling via Apple.
- Android (Google Play): Open Google Play app → menu → Subscriptions (or My apps & games) → locate Match → Cancel. See: match.com help.
Written notice option
- If required by Match’s Terms, you can send written cancellation notices to the postal address used for cancellations (see Address section below).
- Keep proof of posting and any confirmation emails for your records.
What happens when you cancel
Access after cancelling
Cancellation typically stops auto-renewal immediately but does not remove access until the current paid period ends.
You can continue using paid features until your subscription expiry date.
Account and payments
Match may retain account data under its privacy and terms policies; deletion is separate from subscription cancellation.
Initiating chargebacks or reversing payments can lead to immediate account termination; contact Customer Care if that occurs.
Will I get a refund?
General refund position
Match states subscriptions are generally non-refundable. Their Terms and Help pages confirm refunds are not normally provided.
See Match’s refund policy: Refund Policy.
Exceptions and chargebacks
- Exceptions may apply in limited cases (see Section 08d of their Terms); these are handled on a case-by-case basis.
- If you reverse a payment or file a chargeback through Apple/Google/your bank, Match may terminate your account immediately; if a payment is reversed, contact Customer Care to resolve.
Match.Com plans and pricing
Pricing overview
Pricing can vary by platform (web vs in-app) and region. In-app prices on the iOS App Store often show NZD amounts.
Web-based subscription prices may be listed in USD and convert to NZD depending on exchange rates and billing provider.
Example prices
| Plan / Purchase | Price (example) | Period | Notes |
|---|---|---|---|
| In-app purchase (iOS App Store) | Starting at NZ$21.99/month | Monthly | App Store listing for NZ; actual tiers may vary. |
| In-app purchase example | NZ$42.99 | One-off or subscription variant | Could correspond to multi-month package or another in-app product. |
| Web (desktop) example | Approximately USD $40.41/month (3 months example) | Monthly equivalent | Web prices often shown in USD; convert to NZD at current exchange rate. |
Your consumer rights in New Zealand
Cooling-off and digital services
New Zealand consumer law provides protections such as the Consumer Guarantees Act and Fair Trading Act.
There is commonly a 14-day cooling-off concept for some online contracts, but immediate-access digital services may not qualify for automatic cancellation rights.
When to escalate
- If Match refuses a legitimate cancellation or misleads about auto-renewal, you may have statutory remedies under NZ law.
- You can seek assistance from the Commerce Commission or dispute charges with your payment provider if Match fails to honour cancellation attempts.
Customer experiences
Positive feedback
Some users report successful long-term relationships and positive experiences, including examples of meeting partners through Match.
These stories appear in independent reviews such as Trustpilot for New Zealand/Ireland regions.
Common complaints
- Difficulty cancelling or unexpected ongoing charges after attempted cancellation.
- Reports of fake profiles, bots and scams on the platform.
- Poor or slow customer service responses and unclear support channels.
- Matches that are geographically irrelevant and accounts blocked without clear explanation.
Documentation checklist
Before you cancel
- Record your subscription purchase method (Web / iOS App Store / Google Play).
- Note your next renewal date and the email tied to the Match account.
- Take screenshots of subscription pages or receipts showing active status.
After you cancel
- Save confirmation emails or cancellation screenshots from Match or your App Store / Google Play account.
- If you send a written notice, keep proof of posting and any delivery confirmation.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the website when the subscription was bought via Apple or Google. That does not stop in-app auto-renewal.
Always cancel through the platform where you purchased the subscription.
Assuming a refund
Assuming you will automatically receive a refund is a common error; Match’s stated position is generally non-refundable.
If you need a refund, prepare documentation and be ready to escalate to the payment provider or NZ authorities if appropriate.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (desktop) | Log in → gear icon → Manage Subscription → Cancel | Generally non-refundable | Stops auto-renewal; access until term end. |
| iOS App (App Store) | App Store → Profile → Subscriptions → Match → Cancel | Generally non-refundable; Apple handles billing | Cancellations must be made via Apple; check App Store receipt dates. |
| Android (Google Play) | Google Play app → Menu → Subscriptions → Match → Cancel | Generally non-refundable; Google handles billing | Cancellations must be made via Google Play; keep Play receipt. |
After cancelling
What to monitor
Check your bank or card statement to confirm no further renewals are charged after the expiry date.
If a charge appears after cancellation, contact your payment provider and Match Customer Care with your documentation.
Helpful links
- Match Canceling help: help.match.com - Canceling
- Match Refund policy: help.match.com - Refund Policy
- Match subscription/manage page: match.com subscription information
- New Zealand Commerce Commission: comcom.govt.nz
Address
Mailing address for cancellations
Match, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
Notes about the address
There is no publicly listed New Zealand-specific postal address for cancellations; Match uses a US mailing address for written notices.
If you send mail, retain proof of posting and consider following up via the Match Help Center links above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.