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Cancel MATURE DATING online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mature Dating service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mature Dating: Easy Method
What is Mature Dating
Service overview
Mature Dating is an online dating service aimed at older adults and people seeking mature relationships. It operates via websites and mobile apps and offers free and paid membership tiers with premium features.
How the service is delivered
Some offerings are app-based (monthly subscriptions billed through app stores), while other services are provided directly by the company, including a New Zealand professional matchmaking option with local pricing.
How to cancel Mature Dating
Cancel via the website or app
- Open the Mature Dating app or sign in at the website and go to Account or Settings.
- Find Subscriptions, Membership, or Billing and select Cancel Subscription or Turn Off Auto-Renewal.
- Follow on-screen prompts and confirm cancellation. Keep any confirmation message or screenshot for your records.
Cancel app-store or third-party subscriptions
- If you subscribed through Apple App Store, cancel via your Apple ID subscriptions in iOS settings or the App Store app.
- If you subscribed through Google Play, cancel via Google Play Subscriptions in the Play Store app or at play.google.com.
- If you used a third-party payment (PayPal, etc.), cancel the recurring payment through that provider's account settings.
What happens when you cancel
Access after cancellation
When you cancel, your paid features typically remain active until the end of the current billing period. You will usually retain basic/free access after expiry unless you explicitly delete the account.
Account renewal and data
Auto-renewal stops at the end of the billing cycle, so no new charges should occur. The company may retain account data for a period described in its privacy policy; request data deletion if you want the account removed.
Will I get a refund?
Standard refund practice
Refunds depend on how you paid and the company’s policy. App-store purchases (Apple/Google) are typically handled through the store, not the site.
Exceptions and steps to request a refund
- If you were charged after cancellation, gather proof (screenshots, transaction IDs) and contact support through the app or website.
- For app-store purchases, follow Apple or Google refund procedures; include evidence and the subscription receipt.
- For payments made directly to the company, request a refund by contacting the service’s support and providing your account details and billing evidence.
Mature Dating plans and pricing
Overview of available plans
The service offers multiple plans, including monthly app subscriptions and a New Zealand-based professional matchmaking option. Prices may vary by country and app store fees.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| DateMyAge™ - Mature Dating 40+ | US$24.99/month (approx NZ$38 - 45) | Monthly | Go Premium: view private photos & videos, chat instantly, offline messages, video chat, advanced search, other premium perks |
| Mature Dating App - Date & Chat | US$49.99/month (Premium Monthly) (approx NZ$76 - 90) | Monthly | Unlimited swipes, see who liked you, read receipts, priority matching, boost options |
| NZ Professional Dating matchmaking service | Joining fee NZ$399 (intro offer, min 3 months, with 3 months free) + NZ$49/month | Monthly (with joining fee) | Personalised matchmaking, face-to-face video meeting, AI matching, Ministry of Justice check, exclusive events and feedback |
Your consumer rights in New Zealand
Key protections under New Zealand law
Consumers in New Zealand are protected by the Consumer Guarantees Act and fair trading laws. Services must be provided with reasonable care and skill and match descriptions given at purchase.
Refunds, cancellations and misleading conduct
- If a service is misrepresented, you may be entitled to remedies under the Fair Trading Act.
- App-store purchases may be handled by the store; however, the company must not engage in misleading subscription practices.
- For disputes, you can contact consumer agencies (see links in the After cancelling section) or seek dispute resolution assistance.
Customer experiences
Positive feedback
Some users report that premium features - such as advanced search, messaging and matchmaking - helped them find compatible matches more quickly.
Common complaints
Frequent issues reported by users include difficulty cancelling app-store subscriptions, unexpected renewals, and confusion about trial periods or auto-renew settings.
Documentation checklist
Before you cancel
- Account email address and username
- Subscription receipts or transaction IDs (app store or card statements)
- Screenshots of subscription page showing renewal date and plan
When you request a refund or dispute
- Proof of cancellation attempts (screenshots, confirmation messages)
- Correspondence with support (dates, case numbers)
- Bank or card statement entries showing charges
Common mistakes
Not checking where you subscribed
A common error is trying to cancel via the website when the subscription was purchased through Apple or Google. App-store subscriptions must usually be cancelled in the relevant store account.
Missing cancellation timing and confirmation
Another mistake is assuming cancellation is immediate without checking the billing cycle; not saving confirmation of cancellation can make disputes harder to resolve.
Comparative recap
Quick comparison of plans
This table summarises pricing, commitment and best-use cases to help you choose the correct cancellation path or alternative option.
Recap table
| Plan | Approx. Price (NZD) | Commitment | Best for |
|---|---|---|---|
| DateMyAge™ - Mature Dating 40+ | Approx NZ$38 - 45/month | Monthly | Older adults seeking a premium matchmaking experience without high monthly cost |
| Mature Dating App - Date & Chat | Approx NZ$76 - 90/month | Monthly | Users who want unlimited swipes and priority features |
| NZ Professional Dating matchmaking service | NZ$399 joining fee (intro) + NZ$49/month | Minimum 3 months (introductory offer) | Clients wanting a personalised, locally supported matchmaking service |
After cancelling
What to monitor
- Check your bank or card statements for any unexpected charges after cancellation.
- Keep the cancellation confirmation and any ticket or case number.
Where to get help and more information
- Consumer Protection (New Zealand) - general consumer rights and dispute guidance.
- Citizens Advice Bureau NZ - practical advice on cancelling services and next steps.
- Commerce Commission - information on fair trading and misleading subscription practices.
- If you subscribed via Apple or Google, follow refund and subscription support pages in the App Store or Google Play (use your account subscription settings).
Address
Corporate office
Agiou Georgiou Marki 64, Anna Maria Lena Court, Flat/Office 201, Larnaca 6037, Cyprus
Notes about contacting the company
Cancellation is commonly handled online or by the app/website support channels rather than by post. Use account settings first, then the service’s support contact channels if needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.