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Cancel MUSLIMS4MARRIAGE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Muslims4Marriage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Muslims4Marriage: Easy Method
What is Muslims4Marriage
Service overview
Muslims4Marriage is an online dating/marriage-introduction service aimed at Muslim singles, offering paid membership tiers with messaging and contact features.
Who it's for
The platform is used by individuals seeking introductions in a Muslim context and offers upgraded "Platinum" features for paid members.
How to cancel Muslims4Marriage
Cancel via website (credit-card / web)
- Log into your account on the Muslims4Marriage website and go to Account Settings.
- Use the membership/subscription area to cancel; members must cancel themselves via account settings.
- Submit the cancellation so the request is received at least 30 days before the scheduled rebill date.
- Ensure the cancellation request is received no later than 3 days before the rebill date; otherwise you will be re‑billed with no refund.
- Save screenshots or confirmation text showing the cancellation and timestamp.
Cancel via App Store / Google Play
- Muslims4Marriage help pages do not list App Store/Google Play cancellation instructions.
- If you subscribed via Apple or Google, manage and cancel the subscription through your Apple ID or Google Play Subscriptions settings.
- After cancelling with Apple/Google, keep subscription confirmations from the store and monitor your card for further charges.
What happens when you cancel
Access and membership end
When cancellation is accepted before the next rebill, your paid access typically remains until the end of the paid period.
If the cancellation request is received too late (within 3 days of rebill), the service states you will be re‑billed and not entitled to a refund.
Billing, renewals and data
Cancellation should stop automatic renewals if done in the required window; otherwise charges may continue.
The site does not provide clear public detail about data retention in the FAQ; consider deleting profile content and contact support if you want personal data removed.
Will I get a refund?
Official refund policy
Muslims4Marriage's FAQ and Terms do not specify a 14‑day cooling‑off period or a general refund policy for late cancellations.
The site warns that cancellations submitted less than 3 days before rebill will not entitle you to any refund and you may be re‑billed.
Exceptions and New Zealand law
- New Zealand consumers may have statutory rights under the Fair Trading Act and Distance Contracts regime that can override a site's stated policy.
- Typically a short cooling‑off period applies for distance contracts in NZ (commonly around 7 days), but specifics depend on the transaction; Muslims4Marriage does not appear to offer an explicit NZ cooling‑off period on its site.
- If you believe an incorrect charge occurred, keep records and contact your bank to discuss dispute or chargeback options while also contacting the merchant.
Muslims4Marriage plans and pricing
Plans
Pricing on the site is listed in US dollars and the primary paid tier is called "Platinum Membership".
Currency and NZ cost
No official NZD prices were located; the actual NZD amount billed will depend on the exchange rate your card issuer applies at the time of billing.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Platinum Membership | US$49.99 | Monthly | Access to email system, instant messages, Chat Lounge - full advanced features |
| Platinum Membership | US$99.99 | 3 Months (one‑time) | Same full advanced features; equivalent to US$33.33/month for the 3‑month term, then renews at US$49.99/month |
Your consumer rights in New Zealand
Key laws that may apply
New Zealand consumers are protected by the Fair Trading Act and Distance Contracts rules, which cover online purchases and misleading practices.
These laws can give you cancellation and refund rights that a merchant's terms cannot lawfully remove.
Practical steps under NZ law
- Request cancellation and a refund in writing and keep copies of all correspondence and confirmation.
- If the merchant refuses and you believe your rights apply, contact your bank to explore a chargeback and consider lodging a complaint with the Commerce Commission or Consumer NZ.
- Useful local resources include: Commerce Commission (NZ) and Consumer NZ.
Customer experiences
Reported issues
Public reviews on Trustpilot show a large number of 1‑star complaints alleging difficulty cancelling and repeated charges after attempted cancellation.
Examples reported include claims of inability to cancel, being charged multiple times, and describing the service as a "scam". See Trustpilot for user reports.
Positive or neutral notes
The company's published instructions specify cancellation via account settings and set clear time windows for doing so.
However, the absence of clear App Store/Google Play guidance on the site and the volume of negative reviews suggest caution and careful record‑keeping when cancelling.
Documentation checklist
Before you contact support
- Take screenshots of your account settings showing subscription status and any cancellation buttons.
- Save the timestamped confirmation of cancellation (if provided) and the page or email showing the scheduled rebill date.
- Record the payment transaction(s) from your card statement that show the merchant name and amounts.
If you need to dispute charges
- Collect all correspondence with Muslims4Marriage (emails, chat logs, support tickets).
- Gather bank/credit card statements showing disputed charges and dates.
- Note when you attempted cancellation and keep screenshots proving submission before the rebill deadline if possible.
Common mistakes
Timing errors
A frequent mistake is attempting to cancel too close to the rebill date; the site requires cancellations to be received at least 30 days prior and no later than 3 days before rebill to avoid being charged.
Wrong cancellation method
Another common error is assuming that removing card details or deleting the app cancels the subscription - you must cancel via account settings or the app‑store subscription manager when applicable.
Also, failing to save confirmation of cancellation makes disputes harder to resolve.
Comparative recap
Quick comparison
The following table summarises how cancellation and refunds work on the site versus app‑store subscriptions and highlights NZ consumer rights.
Notes
Use this table to check which route you should take before contacting support or your bank.
| Topic | Muslims4Marriage (Web / Credit Card) | App Store / Google Play (General) |
|---|---|---|
| How to cancel | Cancel via account settings on the website. Cancellation request must be received 30 days before rebill and no later than 3 days before rebill. | Manage via Apple ID or Google Play subscription settings; Muslims4Marriage site provides no explicit app‑store instructions. |
| Refund policy | No explicit 14‑day cooling‑off shown; cancellation less than 3 days before rebill = no refund per site. | Refunds handled by Apple/Google according to their store policies; developer/site may not control that process. |
| New Zealand consumer rights | Statutory rights (Fair Trading Act, Distance Contracts) may provide cancellation/refund rights despite site policy. | Store purchases also have consumer protections; refer to store and NZ consumer law for remedies. |
After cancelling
Follow-up actions
- Obtain and save written confirmation of cancellation and the date your access ends.
- Monitor your bank/credit card for unexpected charges for at least one billing cycle after cancellation.
- If charged incorrectly, contact the merchant first and then your bank to request a chargeback if unresolved.
Useful links
- Muslims4Marriage FAQ (site)
- Trustpilot reviews for Muslims4Marriage
- Commerce Commission (New Zealand)
- Consumer NZ
Address
Listed business address
No New Zealand postal address was found for Muslims4Marriage. An available UK address listed by third‑party sources is:
6 Carr House Mews, Consett, County Durham, DH8 6FD, United Kingdom
How to contact if issues persist
If problems continue after cancelling, keep all documentation and consider contacting your bank for a dispute or the NZ regulatory bodies listed above.
Sending a registered letter to the listed business address is an option, but also pursue electronic records and bank dispute channels for faster resolution.