Résilier MUSLIMS4MARRIAGE
Service de résiliation N°1 en Belgium
4.9Calculé sur 5.6K avis
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Muslims4Marriage.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Muslims4Marriage: Easy Method
What is Muslims4Marriage
Service overview
Muslims4Marriage is an online dating/marriage-introduction service aimed at Muslim singles, offering paid membership tiers with messaging and contact features.
Who it's for
The platform is used by individuals seeking introductions in a Muslim context and offers upgraded "Platinum" features for paid members.
How to cancel Muslims4Marriage
Cancel via website (credit-card / web)
- Log into your account on the Muslims4Marriage website and go to Account Settings.
- Use the membership/subscription area to cancel; members must cancel themselves via account settings.
- Submit the cancellation so the request is received at least 30 days before the scheduled rebill date.
- Ensure the cancellation request is received no later than 3 days before the rebill date; otherwise you will be re‑billed with no refund.
- Save screenshots or confirmation text showing the cancellation and timestamp.
Cancel via App Store / Google Play
- Muslims4Marriage help pages do not list App Store/Google Play cancellation instructions.
- If you subscribed via Apple or Google, manage and cancel the subscription through your Apple ID or Google Play Subscriptions settings.
- After cancelling with Apple/Google, keep subscription confirmations from the store and monitor your card for further charges.
What happens when you cancel
Access and membership end
When cancellation is accepted before the next rebill, your paid access typically remains until the end of the paid period.
If the cancellation request is received too late (within 3 days of rebill), the service states you will be re‑billed and not entitled to a refund.
Billing, renewals and data
Cancellation should stop automatic renewals if done in the required window; otherwise charges may continue.
The site does not provide clear public detail about data retention in the FAQ; consider deleting profile content and contact support if you want personal data removed.
Will I get a refund?
Official refund policy
Muslims4Marriage's FAQ and Terms do not specify a 14‑day cooling‑off period or a general refund policy for late cancellations.
The site warns that cancellations submitted less than 3 days before rebill will not entitle you to any refund and you may be re‑billed.
Exceptions and New Zealand law
- New Zealand consumers may have statutory rights under the Fair Trading Act and Distance Contracts regime that can override a site's stated policy.
- Typically a short cooling‑off period applies for distance contracts in NZ (commonly around 7 days), but specifics depend on the transaction; Muslims4Marriage does not appear to offer an explicit NZ cooling‑off period on its site.
- If you believe an incorrect charge occurred, keep records and contact your bank to discuss dispute or chargeback options while also contacting the merchant.
Muslims4Marriage plans and pricing
Plans
Pricing on the site is listed in US dollars and the primary paid tier is called "Platinum Membership".
Currency and NZ cost
No official NZD prices were located; the actual NZD amount billed will depend on the exchange rate your card issuer applies at the time of billing.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Platinum Membership | US$49.99 | Monthly | Access to email system, instant messages, Chat Lounge - full advanced features |
| Platinum Membership | US$99.99 | 3 Months (one‑time) | Same full advanced features; equivalent to US$33.33/month for the 3‑month term, then renews at US$49.99/month |
Your consumer rights in New Zealand
Key laws that may apply
New Zealand consumers are protected by the Fair Trading Act and Distance Contracts rules, which cover online purchases and misleading practices.
These laws can give you cancellation and refund rights that a merchant's terms cannot lawfully remove.
Practical steps under NZ law
- Request cancellation and a refund in writing and keep copies of all correspondence and confirmation.
- If the merchant refuses and you believe your rights apply, contact your bank to explore a chargeback and consider lodging a complaint with the Commerce Commission or Consumer NZ.
- Useful local resources include: Commerce Commission (NZ) and Consumer NZ.
Customer experiences
Reported issues
Public reviews on Trustpilot show a large number of 1‑star complaints alleging difficulty cancelling and repeated charges after attempted cancellation.
Examples reported include claims of inability to cancel, being charged multiple times, and describing the service as a "scam". See Trustpilot for user reports.
Positive or neutral notes
The company's published instructions specify cancellation via account settings and set clear time windows for doing so.
However, the absence of clear App Store/Google Play guidance on the site and the volume of negative reviews suggest caution and careful record‑keeping when cancelling.
Documentation checklist
Before you contact support
- Take screenshots of your account settings showing subscription status and any cancellation buttons.
- Save the timestamped confirmation of cancellation (if provided) and the page or email showing the scheduled rebill date.
- Record the payment transaction(s) from your card statement that show the merchant name and amounts.
If you need to dispute charges
- Collect all correspondence with Muslims4Marriage (emails, chat logs, support tickets).
- Gather bank/credit card statements showing disputed charges and dates.
- Note when you attempted cancellation and keep screenshots proving submission before the rebill deadline if possible.
Common mistakes
Timing errors
A frequent mistake is attempting to cancel too close to the rebill date; the site requires cancellations to be received at least 30 days prior and no later than 3 days before rebill to avoid being charged.
Wrong cancellation method
Another common error is assuming that removing card details or deleting the app cancels the subscription - you must cancel via account settings or the app‑store subscription manager when applicable.
Also, failing to save confirmation of cancellation makes disputes harder to resolve.
Comparative recap
Quick comparison
The following table summarises how cancellation and refunds work on the site versus app‑store subscriptions and highlights NZ consumer rights.
Notes
Use this table to check which route you should take before contacting support or your bank.
| Topic | Muslims4Marriage (Web / Credit Card) | App Store / Google Play (General) |
|---|---|---|
| How to cancel | Cancel via account settings on the website. Cancellation request must be received 30 days before rebill and no later than 3 days before rebill. | Manage via Apple ID or Google Play subscription settings; Muslims4Marriage site provides no explicit app‑store instructions. |
| Refund policy | No explicit 14‑day cooling‑off shown; cancellation less than 3 days before rebill = no refund per site. | Refunds handled by Apple/Google according to their store policies; developer/site may not control that process. |
| New Zealand consumer rights | Statutory rights (Fair Trading Act, Distance Contracts) may provide cancellation/refund rights despite site policy. | Store purchases also have consumer protections; refer to store and NZ consumer law for remedies. |
After cancelling
Follow-up actions
- Obtain and save written confirmation of cancellation and the date your access ends.
- Monitor your bank/credit card for unexpected charges for at least one billing cycle after cancellation.
- If charged incorrectly, contact the merchant first and then your bank to request a chargeback if unresolved.
Useful links
- Muslims4Marriage FAQ (site)
- Trustpilot reviews for Muslims4Marriage
- Commerce Commission (New Zealand)
- Consumer NZ
Address
Listed business address
No New Zealand postal address was found for Muslims4Marriage. An available UK address listed by third‑party sources is:
6 Carr House Mews, Consett, County Durham, DH8 6FD, United Kingdom
How to contact if issues persist
If problems continue after cancelling, keep all documentation and consider contacting your bank for a dispute or the NZ regulatory bodies listed above.
Sending a registered letter to the listed business address is an option, but also pursue electronic records and bank dispute channels for faster resolution.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.