Cancel OKCUPID online
Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Okcupid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Okcupid: Easy Method
What is Okcupid
Overview
OkCupid is an online dating service and mobile app that connects people using profiles, matching algorithms and messaging features.
It offers a free tier and paid subscription features such as visibility boosts and premium filters.
How it is delivered
OkCupid operates via its website and mobile apps distributed through the Apple App Store and Google Play.
Payments for subscriptions may be handled directly by OkCupid or by the app stores depending on how you subscribed.
How to cancel Okcupid
Cancel account via OkCupid (web/app)
- Log into the OkCupid website or mobile app.
- Go to Help, then choose Delete account to remove your profile.
- Deleting the account removes the profile but does not automatically stop subscriptions bought via Apple or Google.
Cancel subscriptions bought through Apple or Google
- Apple App Store: cancel through Apple account settings (Settings → App Store & Apple ID → Subscriptions) or via Apple support pages.
- Google Play: cancel through Google Play subscription settings on your device or at play.google.com/store/account/subscriptions.
- OkCupid cannot cancel App Store or Google Play subscriptions for you; manage those through the respective provider.
Postal cancellation notice (optional)
- OkCupid’s terms allow cancellation notices to be mailed to their P.O. Box; include a signed, dated statement with your name and account identifier.
- Mail to: OkCupid, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
What happens when you cancel
Access and account removal
Deleting your account removes your profile and associated public data from OkCupid.
Some data may remain in backups or for legal reasons per OkCupid’s data policies.
Subscription renewal and billing
Canceling the account does not stop billing from Apple or Google if the subscription was purchased through those stores.
Make sure to cancel subscriptions in the App Store or Google Play to stop future charges.
Data retention and reactivation
Reactivating an account may not restore all data; backups and retention depend on OkCupid’s policies.
Take screenshots or save important information before deleting if you may want it later.
Will I get a refund?
OkCupid’s general refund policy
OkCupid generally states that purchases (subscriptions and virtual items) are non‑refundable and final.
No credits are typically given for unused portions of a subscription under their standard policy.
Exceptions and special cases
- OkCupid may consider goodwill refunds in cases of serious bugs or unauthorized use of your payment information.
- If a payment was made in error or fraudulently, contact OkCupid support and your payment provider promptly.
Jurisdictional refund rights
- EU/EEA/UK/Switzerland: local law can grant a full refund within 14 days of subscription start.
- New Zealand: OkCupid’s published policy does not offer a 14‑day cooling‑off right for New Zealand users.
- If you’re in New Zealand and believe the service was faulty or misrepresented, you may have remedies under local consumer law (see next section).
Okcupid plans and pricing
Pricing overview
OkCupid does not publish subscription pricing in New Zealand dollars (NZD) in its confirmed sources.
Pricing for New Zealand users is denominated in US dollars (USD); exact NZD conversions are not provided by OkCupid.
Common plan types
The service typically offers a free basic tier plus one or more paid subscription tiers and in‑app purchases for boosts or virtual items.
Because exact NZD pricing is not published, the table below uses 'Varies' where specific local pricing is not available.
| Plan | Typical price (USD) | Price in New Zealand (NZD) |
|---|---|---|
| Basic (free) | $0 | $0 |
| Paid subscriptions (A‑List / Premium tiers) | Varies | Varies |
| One‑off purchases (boosts, virtual items) | Varies | Varies |
Your consumer rights in New Zealand
Applicable laws
New Zealand consumers are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act.
Digital subscription services are treated as consumer services under these laws when bought by consumers.
What rights you may have
- If the service is faulty, not of acceptable quality, or misrepresented, you may be entitled to remedies such as repair, replacement or refund.
- A declared “no refunds” policy does not override statutory consumer rights in New Zealand.
How to assert your rights
Document the problem, contact OkCupid support, and state the remedy you seek under New Zealand consumer law.
If unresolved, you can contact New Zealand consumer protection agencies or seek dispute resolution through official channels.
Customer experiences
Positive feedback
Some long‑time users report having met people through OkCupid and recall good experiences from earlier use.
Positive mentions are relatively few compared with negative reports in available reviews.
Negative feedback
- Many users report fake or scam profiles and misleading likes.
- Frequent app crashes, bugs and heavy advertising are reported.
- Complaints include unexplained bans after payment and difficulty obtaining refunds.
- Customer support is often described as slow, robotic or unresponsive in reviews.
Takeaway for New Zealand users
Review experiences can vary; keep records of payments and communications in case you need to escalate.
Consider testing the free tier before committing to paid subscriptions and manage app‑store billing directly.
Documentation checklist
Before you cancel
- Screenshot your profile and any important messages you want to keep.
- Save receipts or purchase confirmations from OkCupid, Apple or Google Play.
When requesting cancellation or refund
- Include account identifier (email or username), date of purchase and transaction ID where available.
- Provide a signed and dated cancellation notice if mailing to OkCupid’s P.O. Box.
- Keep copies of all correspondence with OkCupid and with Apple/Google if applicable.
If disputing a charge
- Gather evidence of technical faults, screenshots of misleading content, or proof of unauthorized charges.
- Contact your bank or payment provider if you suspect fraud.
Common mistakes
Assuming account deletion cancels billing
Many users delete their OkCupid account but forget to cancel subscriptions purchased through Apple or Google.
Always cancel subscriptions via the app store used at purchase to stop recurring charges.
Relying on a blanket “no refunds” notice
Some users accept OkCupid’s no‑refund policy at face value and miss that statutory consumer rights may still apply in New Zealand.
If the service is faulty or misleading, you may still have a right to a remedy under NZ law.
Poor documentation
Failing to save receipts, transaction IDs and message screenshots weakens a refund or dispute claim.
Collect and store evidence before you delete the account or contacts to preserve your case.
Comparative recap
Quick comparison
The table below summarises cancellation and refund responsibilities across channels and the position for New Zealand consumers.
Refer to the specific provider and local consumer law when deciding next steps.
| Channel | How to cancel | Refund likelihood | Key note |
|---|---|---|---|
| OkCupid (web/app direct) | Delete account via Help → Delete account; contact OkCupid support for issues. | Low (generally non‑refundable; exceptions for bugs/unauthorised use) | OkCupid may consider goodwill refunds in limited cases. |
| Apple App Store | Cancel via your Apple account subscriptions (Settings → Subscriptions) or Apple support. | Managed by Apple; refunds handled by Apple’s policies. | OkCupid cannot cancel App Store subscriptions for you. |
| Google Play | Cancel via Google Play subscriptions (play.google.com or device settings). | Managed by Google; refunds handled by Google’s policies. | OkCupid cannot cancel Google Play subscriptions for you. |
| New Zealand consumer rights | Seek remedies under the Consumer Guarantees Act and Fair Trading Act when service is faulty or misleading. | Potentially higher - statutory remedies may apply despite vendor policy. | Document issues and escalate with consumer protection agencies if needed. |
After cancelling
Confirm cancellation and billing
Check your email for confirmation and review your bank or card statements for recurring charges.
If charges continue, contact the app store or your card issuer promptly.
Useful links
- OkCupid Terms and Help (support article)
- Apple: manage subscriptions
- Google Play: manage subscriptions
- New Zealand Consumer Protection
- Consumer Guarantees Act 1993 (overview)
Escalation options
If OkCupid support does not resolve a legitimate issue, consider contacting your payment provider or a New Zealand consumer protection agency.
Keep all documentation and timestamps for any escalation or dispute process.
Address
Mailing address for cancellations
OkCupid, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
If mailing a cancellation notice, include a signed and dated statement with your name and account identifier.
Support contact reminder
Use the OkCupid Help Center for initial requests and include transaction details if seeking refunds or dispute resolution.
Also contact Apple or Google directly for charges billed through their stores.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.