Cancel PAIRED online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Paired service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Paired: Easy Method
What is Paired
Overview
Paired is a relationship app and service designed to help couples communicate, learn, and strengthen their relationship through prompts, quizzes, and guided conversations.
The product is offered as a free version plus a premium subscription that unlocks additional content and features.
Core features
Features typically include daily conversation prompts, relationship lessons, and tools to track progress over time.
Subscriptions and purchases are available through the Paired website and in-app stores (Apple App Store and Google Play).
How to cancel Paired
Cancel via App Store (iOS)
- Open the Paired app and go to the "Us" tab → Settings → Manage Subscription → Cancel.
- You will be redirected to Apple’s subscription settings to confirm the cancellation.
- Must cancel at least 24 hours before renewal to avoid being charged.
- For more details see Paired support - App Store cancellations.
Cancel via Google Play (Android)
- Open the Paired app and go to the "Us" tab → Settings → Manage Subscription → Cancel.
- You will be redirected to Google Play’s subscription settings to confirm the cancellation.
- Keep your Google order ID (starts with GPA...) if you later request help or a refund.
- See Paired support - Google Play cancellations.
Cancel on the Web (paired.com)
- Open the Paired website or web app, go to the "Us" tab → Settings → Manage Subscription → Cancel.
- Web subscriptions are managed directly by Paired; follow the in-app prompts to confirm cancellation.
- See Paired’s terms for web-managed subscriptions: Paired Terms & Conditions.
Important note about account deletion
- Deleting your Paired account does not cancel an active subscription.
- You must cancel your subscription separately using the steps above before deleting the account.
- For more info see Paired support - Deleting your account.
What happens when you cancel
Access after cancellation
Cancelling stops future automatic renewals but does not always remove access immediately.
You will typically retain access to paid features until the end of your current billing period.
Renewal and billing
Once cancelled, your subscription will not renew at the next billing date.
For App Store and Google purchases, Apple and Google control billing and confirmations of cancellation.
Account data and settings
Your Paired account and any saved data remain unless you delete the account separately.
Deleting the account is a separate action and will not automatically trigger a subscription cancellation.
Will I get a refund?
General refund policy
Paired’s terms state that refunds for remaining subscription periods are not normally granted once cancelled.
That policy is the default unless another specific exception applies.
Platform-specific refund options
- App Store (Apple): Paired cannot issue refunds for purchases made through Apple. Contact Apple Support directly to request a refund.
- Google Play: You can request a refund via Google Play. Paired support can assist if you provide the Google order ID (order IDs often start with "GPA...").
- Website purchases: Contact Paired support with your account email and order ID to request a refund; refunds for web purchases are not guaranteed.
Reference: Paired support - Refunds.
Paired plans and pricing
Pricing overview
Exact NZD prices for Paired Premium are not publicly listed on available web sources.
Apple and Google map US price tiers to local currencies, so exact NZD amounts shown in your App Store/Google Play may vary.
How to find the exact NZD price
Open the Paired app’s in-app purchases in the New Zealand App Store or Google Play storefront on your device to see the exact NZD amount.
Apple determines NZD equivalents automatically based on its storefront tiers.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Paired Premium | Varies | Exact NZD price shown in your device's App Store / Google Play. See in-app purchases in the NZ store. |
| Free tier | Free | Limited features without subscription. |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), digital services must be supplied with reasonable care and match their description.
These laws protect consumers if a service is faulty, misrepresented, or not as described.
What this means for cancellations and refunds
- There is no automatic "change-of-mind" right that requires a refund simply because you changed your mind.
- Paired’s no-refund terms for remaining subscription periods are generally permissible unless the service is faulty or misrepresented.
- If you believe the service is faulty or misleading, you can complain to the provider or seek advice from consumer protection agencies.
See New Zealand consumer guidance: Consumer Protection - Know your rights.
Customer experiences
Positive feedback
- Some users report the app is inclusive and useful for conversation prompts and relationship work.
- Examples of positive comments include appreciation for prompts and lesson structure from trial users.
- See a user note on inclusivity: Reddit - Positive comment.
Negative feedback
- Multiple reviews on Trustpilot label the app a scam, reporting interactions stopping during attempted date planning and requests for extra payments to view media.
- Some reviewers described paying without receiving expected outcomes and used strong negative language about the service.
- Examples: NZ Trustpilot and Trustpilot.
Documentation checklist
What to collect
- Purchase receipt (Apple receipt, Google Play receipt, or Paired web order confirmation).
- Order ID (Google Play order IDs often start with "GPA").
- Your Paired account email and username.
- Screenshots showing subscription status, billing dates, or error messages.
How to provide information
- When contacting Paired support, include your email, order ID, and screenshots to speed up assistance.
- For App Store refunds, contact Apple Support with your Apple receipt instead of contacting Paired.
- For Google Play refunds, you can first attempt a refund through Google Play; provide the order ID if seeking Paired support help.
Common mistakes
Confusing account deletion with subscription cancellation
Many users delete their Paired account expecting the subscription to stop. Deleting the account does not cancel subscriptions.
Always cancel the subscription via the app store or Paired settings before deleting your account.
Missing renewal deadlines and platform differences
Not cancelling at least 24 hours before renewal (for App Store) can result in being charged for a new period.
Also be aware that refunds and cancellation routes differ by platform - Apple, Google, and Paired web are handled separately.
Comparative recap
Quick comparison
The table below summarises how to cancel, refund likelihood, and who to contact depending on where you purchased Paired.
Use the row that matches your purchase channel for the fastest route to resolve billing issues.
| Purchase channel | How to cancel | Refund likelihood | Who to contact |
|---|---|---|---|
| Apple App Store (iOS) | "Us" tab → Settings → Manage Subscription → Cancel; redirected to Apple to confirm. | Refunds handled by Apple; Paired cannot directly refund App Store purchases. | Contact Apple Support; see Paired help for cancellation steps (Paired support). |
| Google Play (Android) | "Us" tab → Settings → Manage Subscription → Cancel; redirected to Google Play to confirm. | You can request a refund via Google Play; Paired can assist if you provide the Google order ID. | Contact Google Play for refunds; optionally provide order ID to Paired support (Paired support). |
| Paired website / Web app | "Us" tab → Settings → Manage Subscription → Cancel; managed directly by Paired. | Refunds are not guaranteed; contact Paired support with order details. | Contact Paired support and refer to the terms: Terms & Conditions. |
After cancelling
Next steps
Confirm you received cancellation confirmation from the store or Paired and check your billing statement for no further charges after the current period ends.
If you do get charged after cancellation, collect receipts and contact the relevant support channel immediately.
Useful links and support
- How to cancel a trial or subscription: Paired support - Cancel subscription
- Refund help and options: Paired support - Refunds
- Delete your account: Paired support - Delete account
- Terms & Conditions: Paired Terms & Conditions
Address
Registered contact
Better Half Limited (Paired) - Care of Natasha Lamb
39 Cory Road, Kaukapakapa, 0873, New Zealand
Notes
No other postal addresses specific to cancellations were identified. Use the in-app cancellation routes or the support links above for billing issues.
If you need to escalate a legal or consumer rights matter in New Zealand, keep copies of all correspondence and receipts before contacting consumer protection agencies.
Similar cancellation services
FAQ
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