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Cancel PINALOVE online
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pinalove service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pinalove: Easy Method
What is Pinalove
Service overview
PinaLove is an online dating service that connects users with profiles, messaging and premium features such as unlimited messaging and advanced search.
The company operating the service is registered in Singapore and the platform offers web, iOS and Android access.
Where it operates
PinaLove is available internationally; this guide focuses on cancelling and refund options for users in New Zealand.
Billing and subscription handling depends on how you signed up: App Store, Google Play or direct/2Checkout web purchases.
How to cancel Pinalove
Cancel via App Store (iOS)
- Open Settings on your Apple device.
- Tap App Store (or iTunes & App Store), then tap your Apple ID.
- Choose View Apple ID → Subscriptions → Manage.
- Select the PinaLove subscription and turn off Automatic Renewal.
- Note: You cannot cancel App Store subscriptions from within PinaLove; use Apple’s subscription management.
Cancel via Google Play
- Visit payments.google.com or open Google Play on your device.
- Go to Bills & accounts (or Subscriptions) and locate the PinaLove subscription.
- Choose Cancel subscription and follow the prompts to stop renewal.
- Note: Google handles billing for Play purchases; PinaLove cannot cancel these for you.
Cancel via Web / 2Checkout (direct upgrade)
- If upgraded via 2co.com (2Checkout), log in to 2co.com and look up your order to cancel recurring billing.
- On PinaLove’s website (after logging in) you may choose “Close account” to hide your profile or “Delete account” to permanently remove it.
- Account closure hides your profile but retains data for reactivation; deletion is permanent.
What happens when you cancel
Access after cancellation
When you cancel a subscription you generally keep premium access until the paid period expires.
After expiry, your account reverts to the free tier unless you resubscribe.
Automatic renewal and billing
Turning off automatic renewal stops future billing but does not automatically refund prior charges.
For App Store or Google Play purchases, refunds and billing disputes must be handled through Apple or Google respectively.
Data and account state
Closing your account via the website typically hides your profile while retaining data for reactivation.
Deleting your account via the website permanently removes data and cannot be undone.
Will I get a refund?
PinaLove refund policy
PinaLove offers a 14‑day refund window for first‑time premium upgrades when the purchase was not made via the App Store.
To request a refund within that window, contact PinaLove via their Support/Contact page.
Exceptions and in‑app purchases
- In‑app purchases made through the App Store are excluded from PinaLove’s stated 14‑day refund policy.
- If you purchased via Google Play, follow Google’s refund procedures for in‑app purchases.
- Statutory consumer rights may still apply regardless of PinaLove’s policy (see next section).
How to request a refund
- For web/2Checkout purchases: contact PinaLove Support and provide order details within 14 days if eligible.
- For App Store purchases: request a refund via Apple’s reportaproblem.apple.com or Apple Support.
- For Google Play purchases: request a refund via Google Play Help or payments.google.com.
Pinalove plans and pricing
Overview of common plans
Pricing is typically converted to local currency by the platform used to purchase, and may include local taxes.
Exact NZ$ price points are not publicly published by PinaLove and can vary with exchange rates.
Typical plans (approximate)
| Plan | Approx. price | Period | Features |
|---|---|---|---|
| PinaLove Premium (Monthly) | Approx. equivalent of USD 19.99 in NZD | Monthly | Unlimited messaging, advanced search, visitor lists, favorites, who is interested |
| PinaLove Premium (Annual) | Approx. equivalent of USD 199.99 in NZD | Annual | Same as monthly, billed annually |
Your consumer rights in New Zealand
Relevant law
Under New Zealand’s Consumer Guarantees Act services must be delivered as advertised and without undue charges.
Automatic renewals require clear disclosure to consumers under fair trading principles.
Refund and remedy rights
- Consumers are entitled to remedies if a service is not supplied as described or is of unacceptable quality.
- PinaLove’s “no refunds for in‑app purchases” statement does not override statutory rights where the service is defective or misrepresented.
How to report problems
- Contact Consumer Protection at the Ministry of Business, Innovation & Employment: consumerprotection.govt.nz.
- Dispute transactions with your bank or credit card provider (chargeback) if you were billed after cancellation or in cases of fraud.
Customer experiences
Positive reports
Some users report genuine contacts, functioning unlimited messaging and real human interactions among profiles.
Users have noted that PinaLove flags attempts to share external contact details as a warning, which some find helpful.
Negative reports
Many reviews cite fake profiles, scam attempts requesting money, technical issues and slow or unresponsive support.
Specific complaints include continued billing after cancellation, verification demands and difficulty obtaining refunds.
Where to read reviews
- Trustpilot: nz.trustpilot.com
- Sitejabber: sitejabber.com
Documentation checklist
What to gather before contacting support
- Order or receipt number (from 2Checkout, Apple receipt, or Google Play purchase history).
- Date of purchase, amount charged and the email used for the PinaLove account.
- Screenshots of subscription listings, billing entries or cancellation attempts.
Additional items for disputes
- Copies of communication with PinaLove support, including timestamps.
- Bank or credit card statements showing the disputed charges.
Common mistakes
Not cancelling on the correct platform
Many users try to cancel from the PinaLove app or website when their subscription was bought through Apple or Google.
If you purchased via App Store or Google Play, cancellation must be handled through those platforms to stop billing.
Missing refund windows or proof
Waiting too long to request a refund or not keeping receipts reduces the chance of a successful refund under PinaLove’s 14‑day policy.
Also, not checking whether the purchase was in‑app (excluded) can cause confusion and denial of web refunds.
Comparative recap
Quick comparison of cancellation paths
| Platform | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Settings → App Store → Apple ID → Subscriptions → Manage | Refunds handled by Apple; PinaLove’s 14‑day web refund policy does not apply to in‑app purchases | Cannot cancel via PinaLove; use Apple support for refunds |
| Google Play | Cancel via payments.google.com or Google Play Subscriptions | Refunds handled by Google; follow Google Play refund process | PinaLove cannot cancel Play subscriptions for you |
| Web / 2Checkout | Cancel via 2co.com order management or PinaLove account settings (Close/Delete account) | PinaLove: 14‑day refund for first‑time premium upgrades (excluding App Store purchases) | Contact PinaLove Support for web refunds and account deletion |
Key takeaways
Cancel on the same platform you used to subscribe and retain proof of purchase for any refund or dispute.
If problems persist, escalate to your payment provider or New Zealand consumer protection agencies.
After cancelling
What to do immediately
- Save confirmation of cancellation and screenshots of subscription status showing automatic renewal turned off.
- Monitor your bank or card statements for any further charges and note dates and amounts.
Helpful links and next steps
- Apple subscription support: support.apple.com
- Google Play Help: support.google.com/googleplay
- PinaLove support/contact page: log in to the PinaLove website and use their contact or support form.
- NZ consumer advice: consumerprotection.govt.nz
Address
Registered office
Oxixo Private Limited
105 Cecil Street, #18‑00, The Octagon Singapore 069534
Notes on correspondence
No New Zealand postal address was found; send formal cancellation correspondence or recorded post to the registered Singapore office if required.
For platform purchases (Apple/Google) also contact those providers directly for billing disputes rather than sending postal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.