Cancel PLENTY OF FISH online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Plenty Of Fish service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Plenty Of Fish: Step-by-Step Guide
What is Plenty Of Fish
Overview
Plenty Of Fish (POF) is an online dating service that lets users create profiles, browse matches, and send messages. It offers both free features and paid subscriptions or add-ons to unlock extra functionality.
Service model
POF is available via the POF website and mobile apps on iOS and Android. Paid subscriptions are managed either by POF directly (web purchases) or by the platform where you bought them (Apple App Store or Google Play).
How to cancel Plenty Of Fish
General note
How you cancel depends on where you purchased the subscription: Apple, Google, or directly on POF.com. Cancel on the original purchase platform to stop future billing.
Step-by-step cancellation steps
- App Store (iOS): Go to Settings > Apple ID > Subscriptions, find Plenty of Fish (POF), then tap “Cancel Subscription” or turn off rebill. Managed entirely by Apple; refunds are handled by Apple. POF help
- Google Play (Android): Open Google Play app > profile icon > Payments & Subscriptions > Subscriptions > select POF > tap “Cancel subscription.” Or via Google Pay on desktop: sign in, go to order details > Manage > Cancel subscription. Future charges stop; past fees aren’t refunded. POF help
- Web (POF.com): Log into POF.com on desktop, go to Manage Account > Account Type or Membership > select “cancel membership.” You may continue to use the service until the end of the current term. POF help
What happens when you cancel
Access after cancellation
Cancellation usually stops future renewals but typically does not remove access immediately. You can generally use paid features until the end of the current billing period.
Billing and renewal
Stopping the subscription prevents future charges at the next renewal date. If you cancel through your app store, billing is managed by that store and POF cannot change those charges directly.
Data and profile
Your profile and data remain on POF unless you delete your account separately. Cancelling a paid plan is different from deleting your POF account; delete the account if you want your profile removed.
Will I get a refund?
Plenty of Fish refund policy
POF subscriptions are generally final and non-refundable except where special terms apply in POF’s Terms & Conditions. Refunds are not routinely provided for standard cancellations.
Exceptions and platform refunds
- Users in the EU/EEA/UK/Switzerland may be entitled to a full refund within 14 days under local law. See POF terms for details. POF Terms
- App Store (iOS) purchases: refunds must be requested through Apple (for example via reportaproblem.apple.com or Apple Support); POF does not handle App Store refunds.
- Google Play refunds are handled by Google according to Google’s refund process; POF does not directly issue refunds for Play purchases.
Plenty Of Fish plans and pricing
Plans
POF offers subscription tiers and occasional add-ons or boosts. Exact names and availability can vary by region and platform.
Pricing notes
Prices vary by country, platform (App Store/Google Play/web), and promotional offers. If no exact price is shown here, use "Varies" and check your store for the current rate.
| Plan | Price | Notes |
|---|---|---|
| POF Premium | Varies | Subscription unlocks additional features; price depends on platform and region. |
| Add-ons (e.g., boosts, message credits) | Varies | One-off purchases or consumables; prices differ by platform. |
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand users are not covered by the 14-day EU/EEA/UK/Switzerland refund entitlement mentioned by POF. Subscriptions are, in POF’s terms, generally final and non‑refundable unless a specific exception applies.
How to enforce or seek redress
- Manage cancellations through the original purchase platform (Apple, Google, or POF.com).
- If you believe a charge is incorrect, contact the platform’s customer support (Apple or Google) or your bank for disputed transactions.
- POF’s terms do not list a New Zealand-specific cooling-off right; check local consumer protection guidance if you need additional help.
Customer experiences
Positive feedback
Some reviewers say POF is “okay” and that it can feel more realistic than other dating sites, with a mix of people who are genuinely active.
Negative feedback
- Many users report the app or website can be poorly designed and difficult to navigate.
- Common complaints include fake or inactive profiles and bot accounts.
- Customer support is often described as email-only, slow, or generic.
- Some users say paid features do not offer good value and that cancellations do not always stop billing immediately.
Documentation checklist
Before you cancel
- Record the purchase receipt or order confirmation showing the subscription start date.
- Note which platform (App Store, Google Play, or POF.com) you used to buy the subscription.
- Take screenshots of your subscription status or billing history if needed.
If you need support or a dispute
- Keep copies of any email correspondence with POF or the app store.
- Have your Apple ID or Google account order number available for support requests.
- If you plan to write, use the postal cancellation address: POF, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
Common mistakes
Canceling in the wrong place
Users often cancel their POF account on the website but forget to cancel the subscription in the App Store or Google Play. This can lead to continued billing after account closure.
Assuming immediate refunds
Many expect refunds automatically after cancellation. POF’s policy is that subscriptions are final unless exceptions apply, and platform purchases require dealing with Apple or Google for refunds.
Comparative recap
Quick comparison
The table below summarises how cancellation, refund handling, and access differ by purchase platform. Use it to identify where to act for your subscription.
Notes on use
Always cancel with the same account you used to buy the subscription. Check confirmation emails or account pages for proof of cancellation.
| Platform | How to cancel | Who handles refunds | Key notes |
|---|---|---|---|
| App Store (iOS) | Settings > Apple ID > Subscriptions > Cancel Subscription. | Apple (request via reportaproblem.apple.com or Apple Support). | Managed entirely by Apple; POF cannot issue App Store refunds. |
| Google Play (Android) | Google Play app > Profile > Payments & Subscriptions > Subscriptions > POF > Cancel. | Google (use Google Play/Google Pay order management). | Canceling stops future charges; past fees typically aren’t refunded by POF. |
| Web (POF.com) | Log in on desktop > Manage Account > Account Type or Membership > Cancel membership. | POF (for web purchases) - but refunds are generally final per POF terms. | Access usually remains until end of current term after cancellation. |
After cancelling
What to check
- Confirm cancellation via the platform confirmation screen or email receipt.
- Monitor your billing statement around the next renewal date to ensure no further charges occur.
- If charges continue, contact the platform (Apple/Google) or your bank to dispute them.
Helpful links
- POF help: Canceling or refunding a paid subscription
- POF Terms & Conditions
- Apple: report a problem (for App Store refunds)
Address
Postal cancellation address
POF, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA
When to use
Use the postal address if you need to send a formal cancellation notice by mail. Retain proof of posting and copies of any correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.