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Cancel POF
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Pof service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Pof: Easy Method
What is Pof
Overview
Plenty of Fish (POF) is an online dating service that offers free and paid features to help people meet and message others.
The service includes profile browsing, messaging, optional verification, and premium upgrades that add visibility and extra features.
How users interact
POF is available as a website and as mobile apps on iOS and Android, with some purchases processed through Apple or Google.
Paid access is sold as subscriptions and in-app purchases (tokens, upgrades) which are billed through the store or directly via POF depending on how you subscribed.
How to cancel Pof
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name (Apple ID) → Subscriptions.
- Select POF and tap Cancel Subscription. See POF help: how to cancel POF subscription.
Cancel via Android (Google Play)
- Open the Google Play app and tap your profile icon.
- Choose Payments & Subscriptions → Subscriptions.
- Select POF and tap Cancel Subscription. See POF help: how to cancel POF subscription.
Cancel via Web (POF.com)
- Log in at POF.com and go to Manage Account.
- Open the Membership section and choose cancel membership.
- Follow on-screen prompts. POF documentation: Canceling or refunding your paid subscription.
Alternative cancellation methods
- Phone: call +1 (802) 275‑0679 to request cancellation by phone.
- Email/mail: send a signed request with your full name and account email to support@pof.com or mail a signed notice to P.O. Box address (see Address section below).
What happens when you cancel
Access and service period
Canceling a subscription usually stops future renewals but does not always end access immediately.
If you paid for a period, you typically retain premium access until the paid period expires.
Account and data
Canceling a paid membership does not necessarily delete your POF account or profile data.
To remove account data you may need to delete the account separately via settings or contact support.
Charges and billing
After cancellation, automatic recurring charges should stop. Keep records of cancellation confirmations.
If you are charged after cancelling, keep receipts and contact the payment provider or POF support to dispute the charge.
Will I get a refund?
General refund policy
POF’s published terms state that most purchases are final and non-refundable, including unused portions of subscriptions.
Refunds are generally not offered unless required by law or specific platform policies. See POF terms: POF terms.
Exceptions and special cases
- EU/EEA/UK/Switzerland: POF states a full refund may be available within 14 days of subscription start in those jurisdictions.
- California and specified US states: some subscribers may cancel without penalty within three business days; refunds handled as specified in the terms.
- Apple subscriptions: refunds must be requested from Apple via Report a Problem or Apple Support.
How to request a refund
If you think you qualify for a refund, gather proof of purchase and contact the platform used to buy the subscription (Apple/Google) or contact POF support directly.
Keep in mind response times and outcomes vary; if unsuccessful, you may dispute the charge via your bank or card issuer.
Pof plans and pricing
Pricing summary
The prices below show representative NZD examples sourced from DatingScout and App Store listings.
Actual prices may vary by platform, region, tax, or promotional offers.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Premium - 3 months (via DatingScout) | NZ$13.00/month (total NZ$38.99) | 3-month plan | Full Premium access (ad-free, extended profiles, message status, search prominence, 'Meet Me' priority, gifts) |
| Premium - 6 months (via DatingScout) | NZ$10.00/month (total NZ$59.99) | 6-month plan | Full Premium access (see above) |
| Premium - 12 months (via DatingScout) | NZ$7.50/month (total NZ$89.99) | 12-month plan | Full Premium access (see above) |
| Tokens (in-app purchases via App Store) | NZ$3.99 (1 Token); NZ$19.99 (10 Tokens) | One-time | Tokens for virtual gifts/items |
| In-App Upgrades (App Store) | NZ$39.99 (1 Week); NZ$47.99 - NZ$57.99 (subscriptions); NZ$48.99, NZ$95.99 | Various | Upgrade subscription options (names vary) |
Notes
Prices shown are examples and may change. App store purchases are billed by Apple or Google and may show different names like “Upgrade” or “1 Week Subscription”.
Token pricing aligns with common in-app virtual item costs on the App Store.
Your consumer rights in New Zealand
Legal framework
New Zealand consumer protection is governed by laws such as the Consumer Guarantees Act (CGA) and Fair Trading Act.
These laws require goods and services to be of acceptable quality and not misleading, but their application to digital subscriptions can be limited.
Refunds and cooling-off
- There is no automatic EU-style 14-day cooling-off right in New Zealand unless POF voluntarily offers it.
- Refunds are primarily subject to POF’s published terms unless local law requires otherwise.
Enforcement and complaints
If you believe POF’s conduct was misleading or unfair, you can complain to the Commerce Commission or seek a charge dispute through your payment provider.
Keep documentation and receipts to support any complaint or dispute.
Customer experiences
Positive feedback
- Some users appreciate more realistic profiles and optional account verification features.
- Positive comments often mention verifications and policies like “no nudes” as helpful.
Negative feedback
- Common complaints include fake or inactive profiles, bots, and poor customer service.
- Users report difficulty cancelling, being charged after cancelling, limited messaging despite premium purchases, and payment concerns.
Where reviews are posted
Many New Zealand reviews are collected on sites such as Trustpilot. See an example collection: POF reviews on Trustpilot NZ.
Use reviews as one input among others when deciding whether to pay for premium features.
Documentation checklist
Essential items to gather
- Account full name and the email address used to sign up.
- Proof of purchase: receipts, bank/card statement entries, or store receipts (Apple/Google).
- Subscription start and end dates, and screenshots of active subscription or cancellation screens.
Optional supporting items
- Correspondence with POF support (emails, chat transcripts).
- Device details (iOS, Android, or Web) and steps you followed to cancel.
- If mailing a cancellation, a signed and dated written request sent to the P.O. Box address (see Address section).
Common mistakes
Failing to cancel through the right place
A common error is cancelling the POF account but not the subscription in the App Store or Google Play. If the subscription was bought through Apple or Google, you must cancel via that store.
Not keeping proof
Another mistake is not saving receipts or cancellation confirmations. Without proof it is harder to dispute charges or request refunds.
Assuming an automatic refund
Many users expect an automatic refund after cancelling; POF’s policy generally treats purchases as final unless an exception applies.
Always check the specific platform refund policies and keep records before expecting reimbursement.
Comparative recap
Quick method comparison
This table compares cancellation methods, ease, refund routes, and practical notes to help you pick the right approach.
| Method | Ease | Refund possibility | Notes |
|---|---|---|---|
| App Store (iOS) | Moderate (via Apple ID > Subscriptions) | Refunds handled by Apple (request via Report a Problem) | Cancel in Apple Settings; Apple controls refunds. See POF help: how to cancel. |
| Google Play (Android) | Moderate (Play Store > Subscriptions) | Refunds handled by Google/POF subject to terms | Cancel in Google Play subscriptions. Keep receipts to dispute charges. |
| Web (POF.com) | Easy (Manage Account > Membership) | Refunds subject to POF terms (generally non-refundable) | Direct cancellation may stop renewals; refunds are case-by-case. See: help article. |
| Phone / Email / Mail | Variable (may be slower) | Refunds handled by POF; slower response is common | Phone: +1 (802) 275‑0679. Email: support@pof.com. Mail signed notice to P.O. Box for formal cancellation. |
After cancelling
Confirmations and monitoring
After cancellation, save any confirmation screens, emails, or reference numbers that show your subscription was cancelled.
Monitor your card or bank statement for one or two billing cycles to ensure no further charges occur.
Further steps if charged
- If you are charged after cancelling, contact POF support with proof of cancellation and request a refund.
- If POF does not resolve the issue, contact your bank or card issuer to dispute the charge and consider lodging a complaint with the Commerce Commission: Commerce Commission NZ.
Useful links
- POF cancellation help: how to cancel POF subscription
- POF refund/cancellation article: Canceling or refunding your paid subscription
- POF terms: POF terms
- Apple report a problem: reportaproblem.apple.com
Address
Mailing address for cancellations
POF, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
What to include in a mailed notice
- Your full name, account email, a clear statement that you wish to cancel the subscription, and the date. Sign and date the letter.
- Attach proof of purchase if available and keep a copy of the mailed notice for your records.