Service de résiliation N°1 en Switzerland
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Pof.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Pof: Easy Method
What is Pof
Overview
Plenty of Fish (POF) is an online dating service that offers free and paid features to help people meet and message others.
The service includes profile browsing, messaging, optional verification, and premium upgrades that add visibility and extra features.
How users interact
POF is available as a website and as mobile apps on iOS and Android, with some purchases processed through Apple or Google.
Paid access is sold as subscriptions and in-app purchases (tokens, upgrades) which are billed through the store or directly via POF depending on how you subscribed.
How to cancel Pof
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name (Apple ID) → Subscriptions.
- Select POF and tap Cancel Subscription. See POF help: how to cancel POF subscription.
Cancel via Android (Google Play)
- Open the Google Play app and tap your profile icon.
- Choose Payments & Subscriptions → Subscriptions.
- Select POF and tap Cancel Subscription. See POF help: how to cancel POF subscription.
Cancel via Web (POF.com)
- Log in at POF.com and go to Manage Account.
- Open the Membership section and choose cancel membership.
- Follow on-screen prompts. POF documentation: Canceling or refunding your paid subscription.
Alternative cancellation methods
- Phone: call +1 (802) 275‑0679 to request cancellation by phone.
- Email/mail: send a signed request with your full name and account email to support@pof.com or mail a signed notice to P.O. Box address (see Address section below).
What happens when you cancel
Access and service period
Canceling a subscription usually stops future renewals but does not always end access immediately.
If you paid for a period, you typically retain premium access until the paid period expires.
Account and data
Canceling a paid membership does not necessarily delete your POF account or profile data.
To remove account data you may need to delete the account separately via settings or contact support.
Charges and billing
After cancellation, automatic recurring charges should stop. Keep records of cancellation confirmations.
If you are charged after cancelling, keep receipts and contact the payment provider or POF support to dispute the charge.
Will I get a refund?
General refund policy
POF’s published terms state that most purchases are final and non-refundable, including unused portions of subscriptions.
Refunds are generally not offered unless required by law or specific platform policies. See POF terms: POF terms.
Exceptions and special cases
- EU/EEA/UK/Switzerland: POF states a full refund may be available within 14 days of subscription start in those jurisdictions.
- California and specified US states: some subscribers may cancel without penalty within three business days; refunds handled as specified in the terms.
- Apple subscriptions: refunds must be requested from Apple via Report a Problem or Apple Support.
How to request a refund
If you think you qualify for a refund, gather proof of purchase and contact the platform used to buy the subscription (Apple/Google) or contact POF support directly.
Keep in mind response times and outcomes vary; if unsuccessful, you may dispute the charge via your bank or card issuer.
Pof plans and pricing
Pricing summary
The prices below show representative NZD examples sourced from DatingScout and App Store listings.
Actual prices may vary by platform, region, tax, or promotional offers.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Premium - 3 months (via DatingScout) | NZ$13.00/month (total NZ$38.99) | 3-month plan | Full Premium access (ad-free, extended profiles, message status, search prominence, 'Meet Me' priority, gifts) |
| Premium - 6 months (via DatingScout) | NZ$10.00/month (total NZ$59.99) | 6-month plan | Full Premium access (see above) |
| Premium - 12 months (via DatingScout) | NZ$7.50/month (total NZ$89.99) | 12-month plan | Full Premium access (see above) |
| Tokens (in-app purchases via App Store) | NZ$3.99 (1 Token); NZ$19.99 (10 Tokens) | One-time | Tokens for virtual gifts/items |
| In-App Upgrades (App Store) | NZ$39.99 (1 Week); NZ$47.99 - NZ$57.99 (subscriptions); NZ$48.99, NZ$95.99 | Various | Upgrade subscription options (names vary) |
Notes
Prices shown are examples and may change. App store purchases are billed by Apple or Google and may show different names like “Upgrade” or “1 Week Subscription”.
Token pricing aligns with common in-app virtual item costs on the App Store.
Your consumer rights in New Zealand
Legal framework
New Zealand consumer protection is governed by laws such as the Consumer Guarantees Act (CGA) and Fair Trading Act.
These laws require goods and services to be of acceptable quality and not misleading, but their application to digital subscriptions can be limited.
Refunds and cooling-off
- There is no automatic EU-style 14-day cooling-off right in New Zealand unless POF voluntarily offers it.
- Refunds are primarily subject to POF’s published terms unless local law requires otherwise.
Enforcement and complaints
If you believe POF’s conduct was misleading or unfair, you can complain to the Commerce Commission or seek a charge dispute through your payment provider.
Keep documentation and receipts to support any complaint or dispute.
Customer experiences
Positive feedback
- Some users appreciate more realistic profiles and optional account verification features.
- Positive comments often mention verifications and policies like “no nudes” as helpful.
Negative feedback
- Common complaints include fake or inactive profiles, bots, and poor customer service.
- Users report difficulty cancelling, being charged after cancelling, limited messaging despite premium purchases, and payment concerns.
Where reviews are posted
Many New Zealand reviews are collected on sites such as Trustpilot. See an example collection: POF reviews on Trustpilot NZ.
Use reviews as one input among others when deciding whether to pay for premium features.
Documentation checklist
Essential items to gather
- Account full name and the email address used to sign up.
- Proof of purchase: receipts, bank/card statement entries, or store receipts (Apple/Google).
- Subscription start and end dates, and screenshots of active subscription or cancellation screens.
Optional supporting items
- Correspondence with POF support (emails, chat transcripts).
- Device details (iOS, Android, or Web) and steps you followed to cancel.
- If mailing a cancellation, a signed and dated written request sent to the P.O. Box address (see Address section).
Common mistakes
Failing to cancel through the right place
A common error is cancelling the POF account but not the subscription in the App Store or Google Play. If the subscription was bought through Apple or Google, you must cancel via that store.
Not keeping proof
Another mistake is not saving receipts or cancellation confirmations. Without proof it is harder to dispute charges or request refunds.
Assuming an automatic refund
Many users expect an automatic refund after cancelling; POF’s policy generally treats purchases as final unless an exception applies.
Always check the specific platform refund policies and keep records before expecting reimbursement.
Comparative recap
Quick method comparison
This table compares cancellation methods, ease, refund routes, and practical notes to help you pick the right approach.
| Method | Ease | Refund possibility | Notes |
|---|---|---|---|
| App Store (iOS) | Moderate (via Apple ID > Subscriptions) | Refunds handled by Apple (request via Report a Problem) | Cancel in Apple Settings; Apple controls refunds. See POF help: how to cancel. |
| Google Play (Android) | Moderate (Play Store > Subscriptions) | Refunds handled by Google/POF subject to terms | Cancel in Google Play subscriptions. Keep receipts to dispute charges. |
| Web (POF.com) | Easy (Manage Account > Membership) | Refunds subject to POF terms (generally non-refundable) | Direct cancellation may stop renewals; refunds are case-by-case. See: help article. |
| Phone / Email / Mail | Variable (may be slower) | Refunds handled by POF; slower response is common | Phone: +1 (802) 275‑0679. Email: support@pof.com. Mail signed notice to P.O. Box for formal cancellation. |
After cancelling
Confirmations and monitoring
After cancellation, save any confirmation screens, emails, or reference numbers that show your subscription was cancelled.
Monitor your card or bank statement for one or two billing cycles to ensure no further charges occur.
Further steps if charged
- If you are charged after cancelling, contact POF support with proof of cancellation and request a refund.
- If POF does not resolve the issue, contact your bank or card issuer to dispute the charge and consider lodging a complaint with the Commerce Commission: Commerce Commission NZ.
Useful links
- POF cancellation help: how to cancel POF subscription
- POF refund/cancellation article: Canceling or refunding your paid subscription
- POF terms: POF terms
- Apple report a problem: reportaproblem.apple.com
Address
Mailing address for cancellations
POF, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
What to include in a mailed notice
- Your full name, account email, a clear statement that you wish to cancel the subscription, and the date. Sign and date the letter.
- Attach proof of purchase if available and keep a copy of the mailed notice for your records.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.