Servicio de cancelación N°1 en Spain
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Prime Tv.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel Prime Tv: Easy Method
What is Prime Tv
Overview
Prime Tv (as referenced for New Zealand users) is a streaming service offering on-demand movies, series and add-on channels through a subscription model.
Offerings may include a core streaming catalogue plus optional channel add-ons that integrate into the main app.
Delivery and availability
Content is delivered over the internet via web, mobile apps and compatible streaming devices where the service is supported.
Plan names and prices can vary by market and may be labelled under Prime Video or Prime channels in New Zealand.
How to cancel Prime Tv
Cancel via web or app
- Sign in to your Prime account on the Prime website or app.
- Go to Account Settings or Membership & Subscriptions.
- Select the subscription or channel you want to cancel and follow the on‑screen cancellation steps.
- Confirm cancellation when prompted - note that cancellation typically takes effect at the end of the current billing cycle.
Other cancellation notes
- If you subscribed through a third party (e.g. Apple, Google Play, a TV provider), cancel via that third party's account management instead.
- Keep screenshots or confirmation emails showing the cancellation date and any reference number for your records.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to the service until the end of your paid billing period.
No immediate loss of content generally occurs unless the provider states otherwise in your plan terms.
Billing and renewal
Recurring billing stops after the current billing cycle completes; you will not be billed for subsequent cycles unless you re‑subscribe.
Check your account confirmation to verify the effective cancellation date and any remaining access period.
Account and personal data
Your account information and viewing history are usually retained according to the service's privacy policy.
If you want account deletion or data removal, contact customer support and request the specific action.
Will I get a refund?
Standard refund policy
General policy: purchases of IPTV subscriptions are final and non‑refundable once the service is activated or delivered.
This is a common approach for digital subscriptions; entitlement to a refund is therefore limited in many cases.
Exceptions and how to request
- Possible exceptions include service activation failure (if unresolved), double payment, or unresolved technical issues.
- If you believe an exception applies, contact support immediately and provide evidence (screenshots, order numbers, timestamps).
- Keep records of all communications; escalate to a supervisor if the initial response is unsatisfactory.
Prime Tv plans and pricing
Available plans
The following table lists known plan examples and add-on channel pricing available in New Zealand as provided in recent market information.
Pricing notes
Prices can change and some entries below reflect Prime Video base membership and add-ons offered via Prime Video Channels.
Always confirm current prices in your account or on the official service pages before subscribing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Prime Video (Base membership) | NZ$10.99 | Monthly | Full Prime Video catalogue, Amazon Originals, licensed movies/series, live sports; 7‑day free trial available |
| MGM+ (Add-on via Prime Video Channels) | NZ$5.99 | Monthly | MGM premium content library (e.g. Fargo, The Terminator) |
| Lionsgate+ (Add-on via Prime Video Channels) | NZ$3.99 | Monthly | Lionsgate content (e.g. The Power Universe, Twilight) |
| Other Add‑Ons (e.g. Hayu, Crunchyroll, OUTtv, Rialto, Love Nature, BeIN Sports, Mubi) | From NZ$3.99 to NZ$14.99 | Monthly | Various third‑party premium streaming channels available via Prime Video |
| Apple TV+ (Add-on via Prime Video Channels) | NZ$14.99 | Monthly | Apple TV+ catalogue (e.g. Severance, Ted Lasso) via Prime Channels |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, the Consumer Guarantees Act requires goods and services to meet reasonable standards of quality and performance.
If a digital service is faulty or fails to meet reasonable standards, consumers may be entitled to a remedy such as repair, replacement or refund.
Cooling‑off and change of mind
There is generally no automatic 14‑day cooling‑off right for digital subscriptions unless the provider's terms explicitly provide one.
For change‑of‑mind cancellations you are unlikely to be entitled to a refund if the service has been delivered and is not faulty.
Customer experiences
Positive feedback
- Users reported ease of setup, good value for money and high streaming quality with minimal buffering in some reviews.
- Some reviewers praised responsive customer service and reliability (source: Trustpilot/myprimetv.uk reviews).
Negative feedback
- Other reviews (PissedConsumer, Reddit) report erratic signals, difficulty cancelling, poor customer service and trouble contacting a real person.
- Some complain of account access issues or outdated contact numbers; experiences appear mixed across reviewers.
Documentation checklist
What to have ready before you cancel
- Account email/username and password used to subscribe.
- Order number, payment receipt or subscription confirmation email.
- Device details and timestamps if reporting a technical fault.
If you're requesting a refund or dispute
- Evidence of double payment or failed activation (screenshots, bank statements).
- Records of prior support contact and any reference numbers.
- A clear timeline of events to support your claim.
Common mistakes
Relying on outdated contact methods
Users sometimes attempt to cancel using old phone numbers or email addresses; this delays resolution and can cause frustration.
Always use the account management section on the official site or app and keep confirmation screenshots.
Assuming automatic refunds for change of mind
Many expect a refund after cancelling for a change of mind; digital services commonly treat purchases as final once delivered.
Check the service terms and ask support promptly if you believe the service is faulty or you were charged incorrectly.
Not keeping records
Failing to save confirmation emails or screenshots of cancellation steps makes disputes harder to resolve.
Save any on‑screen confirmation and retain correspondence with support until the matter is closed.
Comparative recap
Quick comparison table
| Aspect | Prime Tv (NZ context) | What to expect |
|---|---|---|
| Cancellation method | Account settings via web/app (or third party provider) | Cancels at end of billing cycle; check confirmation email |
| Refund likelihood | Generally non‑refundable once activated | Refunds possible only for specific exceptions (activation failure, double payments) |
| Pricing | Base membership NZ$10.99 + add‑ons from NZ$3.99 | Prices subject to change; verify in your account |
| Consumer protection | Covered by NZ consumer law (CGA) for faulty services | Right to remedy if service is not of acceptable quality |
When to consider alternatives
If you need an immediate refund or uninterrupted customer support, consider contacting your payment provider or using a third‑party dispute process if the provider cannot resolve the issue.
Compare other NZ streaming options if pricing, channel selection or support responsiveness are critical to your choice.
After cancelling
Next steps
Save cancellation confirmations and monitor your bank or card statements to ensure no further charges occur after the billing period ends.
If charged after cancellation, contact support immediately and provide your cancellation confirmation.
Useful links
Consumer Protection (New Zealand) - guidance on your rights and remedies under local law.
Prime Video Help - account and subscription management support (check region settings for NZ information).
Address
Headquarters
Prime Television New Zealand Limited
Ground Floor Compudigm House, 49 Boulcott Street, Wellington 6011, New Zealand
General correspondence
A PO Box in Auckland may be used for general correspondence but may not be the designated cancellation address.
For cancellations and account changes use the online account management tools or the support channels specified in your subscription documentation.
Servicios de cancelación similares
FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.