Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Raya service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Raya: Easy Method
What is Raya
Overview
Raya is a membership-based dating and networking app aimed at a curated community of users.
Membership is paid and can be purchased through the Raya website, Apple App Store, or Google Play Store.
Purpose
The service provides profile discovery, curated matches and premium features depending on the plan (standard or Raya+).
Subscription management and refund processes vary depending on where you purchased the membership.
How to cancel Raya
If you subscribed via the App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name, or open the App Store and tap your profile.
- Go to Subscriptions, find Raya and turn off Auto-Renewal to cancel.
- Cancellation is effective at the end of the current billing period; you retain access until then.
If you subscribed via Google Play
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select Raya and choose Cancel subscription; follow the prompts to confirm.
- Note: deleting the app or your account will not cancel a Play Store subscription.
If you subscribed directly via Raya (web)
- Sign in to your Raya account on Raya’s website and go to your profile payment settings.
- Use the payment settings to cancel or change your payment method.
- Deleting your Raya account or the app does not automatically cancel a web subscription; cancel in payment settings first.
What happens when you cancel
Access and billing
After cancellation you keep access to your paid features until the end of the current billing period.
The subscription will not renew once the paid period ends.
Account and data
Cancelling a subscription does not necessarily delete your Raya account or personal data.
If you want your account removed, follow Raya’s account deletion process after cancelling the subscription.
Will I get a refund?
General policy
Raya’s baseline policy is that purchases are generally non-refundable and there is no pro‑rata credit for partially used periods.
That applies to most purchases made outside statutory refund windows or specific exceptions.
Exceptions and how to request a refund
- EU customers may have a statutory right to a full refund within 14 days of subscription start for the unused portion; contact Raya Culture to request this.
- If you purchased via Apple, request a refund through Apple’s Purchase History / Report a Problem; Raya cannot process App Store refunds directly.
- For Google Play purchases, request a refund via Google Play Help or the Google Play purchase history mechanisms.
Raya plans and pricing
Plans
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Raya (Standard) Monthly | US$24.99 | Monthly | Standard membership access |
| Raya (Standard) Semi-Annual | US$113.99 | 6-Month (US$18.99/mo equiv.) | Standard membership access |
| Raya (Standard) Annual | US$155.99 | 12-Month (US$12.99/mo equiv.) | Standard membership access |
| Raya+ Monthly | US$49.99 | Monthly | Raya+ membership with extra perks (e.g., see who likes you) |
| Raya+ Semi-Annual | US$239.99 | 6-Month (US$39.99/mo equiv.) | Raya+ membership with extra perks |
| Raya+ Annual | US$349.99 | 12-Month (US$29.16/mo equiv.) | Raya+ membership with extra perks |
Pricing notes
Prices above are U.S. USD figures from Raya sources; actual NZD prices shown in the App Store will reflect Apple’s regional pricing and exchange rates.
Always check the final currency and amount at purchase time in your app store or on Raya’s website.
Your consumer rights in New Zealand
Key NZ rights
In New Zealand, consumer protections cover faulty or not-as-described services under the Consumer Guarantees Act.
There is generally no automatic legal right to a refund for change of mind unless the seller’s policy provides one.
Practical steps for NZ consumers
- For issues where the service is faulty or not as described, raise the complaint with Raya and keep records.
- If you paid by card, consider contacting your bank about a dispute or chargeback if you have a valid basis.
- Purchases via Apple/Google must use those platform refund mechanisms first; platform rules may limit remedies.
Customer experiences
Positive feedback
- Some users report meeting high-quality or interesting people and appreciate the curated, low-volume experience.
- Travelers sometimes find Raya useful for connecting with people in other cities.
Negative feedback
- Many users report problems with matching relevance, seeing distant or repeated profiles, and limited discovery options.
- Complaints also include confusion over what features are included, perceived high cost, and technical issues such as app performance problems.
Documentation checklist
What to gather before cancelling or requesting a refund
- Proof of purchase (App Store receipt, Google Play receipt or Raya payment confirmation).
- Account email, subscription ID (if shown), and dates of purchase/renewal.
- Screenshots showing billing entries, subscription settings, or error messages.
Optional supporting items
- Bank or card statement lines showing the charge.
- Correspondence with Raya support or platform support (Apple/Google).
- Any evidence the service was faulty or not as described, if you are claiming that under NZ law.
Common mistakes
Deleting the app instead of cancelling
Many people delete the Raya app thinking the subscription has been cancelled.
Deleting the app does not cancel subscriptions purchased via App Store, Google Play, or web; you must cancel through the store or payment settings.
Cancelling in the wrong place
If you bought the subscription through Apple or Google, contacting Raya support alone will not remove the store-managed recurring payment.
Similarly, expecting a pro‑rata refund or an immediate loss of access after cancelling are common misunderstandings.
Comparative recap
Snapshot
| Purchase method | Where to cancel | Refunds possible | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Apple ID / Subscriptions in iTunes or Settings | Refunds must be requested from Apple (unlikely except by Apple policy) | Access remains until the end of the paid period |
| Google Play Store | Google Play Store > Subscriptions | Request via Google Play; Raya cannot cancel Play-store purchases for you | Access remains until the end of the paid period |
| Web / Direct via Raya | Raya website > Profile payment settings | Generally no refunds; EU 14‑day withdrawal may apply if eligible | Access remains until the end of the paid period |
How to use this table
Identify where you purchased the subscription first, then follow the corresponding cancellation and refund route.
Keep receipts and follow platform-specific refund procedures if you believe you qualify.
After cancelling
Useful links
- Apple: manage subscriptions
- Apple: Report a Problem (refund requests)
- Google Play: cancel or change a subscription
- Raya official website
- Consumers NZ - guidance for New Zealand consumers
Next steps
After cancelling, monitor your email for confirmation and your bank statement to ensure no further renewals occur.
If you have issues with a charged renewal, contact the platform (Apple/Google) or your payment provider promptly and keep documentation.
Address
Primary mailing address
Raya App, Inc.
515 N. Flagler Drive, Suite 350, West Palm Beach, FL 33401, United States
Notes on correspondence
Use the address above for official written cancellation letters or formal correspondence.
For platform purchases use Apple or Google support channels as they control billing for those purchases.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.