Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shaadi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shaadi: Easy Method
What is Shaadi
Overview
Shaadi is an online matrimonial and matchmaking service that connects users seeking long-term relationships, with both self-service and consultant-supported paid plans.
Main services
Services include profile listings, search filters, messaging, and paid tiers such as Gold, Diamond and Platinum that increase visibility and contacts.
How to cancel Shaadi
Cancel via App Store (iOS)
- Open iPhone Settings → Your Name → Subscriptions → Shaadi.com, then tap “Cancel Subscription”.
- Benefits continue until the end of the current period. For refunds, request via reportaproblem.apple.com.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions → Shaadi.com: Matchmaking App → Cancel Subscription.
- This stops auto-renewal and prevents further billing on your Google account.
Cancel via Web / Direct on Shaadi.com
- Delete your profile on Shaadi.com or write to Shaadi.com support asking for cancellation.
- Note that termination does not automatically entitle you to a refund of unutilised subscription fees unless a written guarantee (e.g., Match Guarantee) applies.
Cancel recurring payments via PayPal
- Log in to PayPal → Settings → Payments → Manage Automatic Payments → find Shaadi.com (or People Interactive (I) Pvt. Ltd.) → Cancel Automatic Payments.
- Cancelling here stops future billing through PayPal but does not retroactively refund past payments.
What happens when you cancel
Access after cancellation
When you cancel, paid benefits typically remain active until the end of the paid period purchased.
After the period ends your account reverts to free/basic access and paid features are removed.
Auto-renewal and billing
Cancelling via the billing platform (App Store, Google Play, PayPal, or Shaadi web) stops auto-renewal so you won’t be billed again after the current term.
Ensure you cancel through the same platform that charged you; cancelling on the website does not stop App Store or Google Play renewals.
Data and profile
Deleting your profile removes the profile from the site, but check Shaadi’s privacy policy for data retention details and export any data you need before deletion.
Keep copies of receipts and communication in case of disputes about charges or refunds.
Will I get a refund?
Match (Money‑Back) Guarantee
If, within the first 30 days of a Premium (online, non‑Select/VIP) membership, you send at least 10 Interests and receive no Accepts, Shaadi.com will refund your entire fee - no questions asked.
Keep evidence of the 10 Interests sent and timestamps to support a claim under this guarantee.
General refund policy
- Unused subscription fees are generally not refundable when you cancel, unless a written guarantee applies.
- Refund requests for purchases made through Apple must be requested via Apple; Google Play purchases use Google’s refund process.
Exceptional refunds
Shaadi.com may issue refunds at its discretion on a case‑by‑case basis (for example, business discontinuity), but these are not automatic.
Document all communications and be explicit about why you seek a discretionary refund when contacting support.
Shaadi plans and pricing
Estimated NZD pricing
Shaadi’s exact NZD prices are not always published; the table below uses available estimates from app previews and review sites.
Price notes
Estimates convert USD to NZD at approximately 1 USD ≈ 1.6 NZD; App Store local pricing and rounding may vary.
| Plan | Estimated price (NZ$) | Period | Features |
|---|---|---|---|
| Gold (3 months via App Store preview) | NZ$288 - NZ$320 (estimated) | 3 months | Gold membership tier (featured/in-app listing) |
| Diamond (6 months via App Store preview) | NZ$480 (estimated) | 6 months | Diamond membership tier (featured/in-app listing) |
| Gold (3 months, review sites) | NZ$155 (approx) | 3 months | Gold tier, ~75 contacts/month |
| Diamond (6 months, review sites) | NZ$235 (approx) | 6 months | Diamond tier, higher contacts access |
| Platinum Plus (12 months, review sites) | NZ$430 (approx) | 12 months | Max visibility, ~600 contacts |
Your consumer rights in New Zealand
Cooling-off and digital services
Under New Zealand consumer protection law, there is no automatic 14‑day cooling‑off right for digital services unless it is explicitly offered by the supplier.
Shaadi’s terms do not guarantee a general cooling‑off right for online subscriptions.
Refunds and cancellations
- Refunds are limited to specific guarantees (e.g., Match Guarantee) or discretionary exceptions; unused subscription periods are generally non‑refundable.
- To stop future billing you must cancel via the platform that billed you (App Store, Google Play, PayPal or Shaadi web).
Where to seek help
If you believe your consumer rights have been breached, you can contact New Zealand consumer advice services or the Commerce Commission for guidance on next steps.
Customer experiences
Positive feedback
- Some users report successful matches via VIP or Premium plans, including engagements and marriages.
- Reviewers praise filters, consultant support, profile verification, and the platform’s international reach.
Negative feedback
- Complaints include alleged "bait‑and‑switch" where matches change after paying to renew and reports of fake or low‑quality profiles.
- Other issues cited are aggressive sales tactics, lack of promised refunds, unsolicited data sharing, spam and privacy concerns.
Documentation checklist
Essential items to collect
- Account details: email, username and subscription ID (if available).
- Transaction receipts: App Store/Google Play/PayPal receipts or bank statements showing the charge.
- Dates and timestamps: when you purchased, when you cancelled, and when charges occurred.
Helpful supporting evidence
- Screenshots of subscription pages, in‑app billing, and any communications with Shaadi support or consultants.
- Proof of actions required for guarantees (e.g., evidence of sending at least 10 Interests for Match Guarantee).
- Any chat logs, emails, or call reference numbers from customer support conversations.
Common mistakes
Cancelling in the wrong place
A common error is cancelling on Shaadi.com but not cancelling the App Store or Google Play subscription that actually bills you.
Always cancel via the platform that processed the payment to stop auto-renewal.
Assuming an automatic refund
Many users expect a pro‑rata refund when cancelling mid‑term; Shaadi usually does not refund unused periods unless a written guarantee applies.
Ask for written confirmation if a refund is promised, and retain all supporting documentation.
Insufficient proof for guarantees
Failing to keep proof of the required actions (for example, the 10 Interests needed for the Match Guarantee) can make a refund claim harder to prove.
Record timestamps, messages and receipts promptly to support any claim.
Comparative recap
Cancellation summary table
| Platform | How to cancel | Refund likelihood | Key notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your Name → Subscriptions → Shaadi.com → Cancel Subscription | Low via Shaadi; Apple handles refund requests | Benefits until period end; request refunds at reportaproblem.apple.com |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Shaadi.com: Matchmaking App → Cancel | Low via Shaadi; use Google refunds process | Cancels auto‑renewal; use Google for refund enquiries |
| Web / Shaadi.com | Delete profile or contact Shaadi support to cancel | Low unless Match Guarantee or discretionary refund applies | Termination does not automatically refund unused time |
| PayPal | PayPal → Settings → Payments → Manage Automatic Payments → Cancel Shaadi.com | Low; PayPal can stop future payments but refunds depend on provider | Useful to stop billing if billed via PayPal |
| Match Guarantee | Fulfil required actions (send ≥10 Interests) then request refund from Shaadi | High if eligibility criteria are met | Specific 30‑day policy for eligible Premium memberships; keep proof |
After cancelling
What to check
Confirm cancellation email or confirmation screen from the platform that billed you and save a copy for records.
Monitor your bank and card statements for any unexpected charges in the following billing cycle.
Useful links
- Apple refunds and reports
- Google Play subscriptions
- PayPal (manage automatic payments)
- Shaadi Help / Customer Support
Address
Corporate headquarters
People Interactive (I) Pvt. Ltd., 2B (2) II Ground Floor, Film Center Building, 68 Tardeo Road, Mumbai - 400 034, India.
How to use this address
This address is typically used for formal written correspondence; if you plan a formal cancellation or complaint by post, include all account details and copies of receipts.
For faster action, first use the in‑app/platform cancellation steps and submit digital evidence to Shaadi support before sending physical mail.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.