Cancel SHAADI.COM online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shaadi.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shaadi.Com: Easy Method
What is Shaadi.Com
Overview
Shaadi.com is an online matchmaking and matrimonial service that connects singles seeking marriage, offering free and paid membership tiers with matchmaking tools and profile features.
Service in New Zealand
Shaadi.com is available to users in New Zealand via web, iOS (App Store) and Android (Google Play). Subscriptions and billing are handled through the platform used to subscribe.
How to cancel Shaadi.Com
Cancel on iOS (App Store)
- Open your iPhone or iPad Settings and tap your name → Subscriptions.
- Find Shaadi.com in the list and tap Cancel Subscription at least 24 hours before renewal.
- For refund requests, use Apple's Report a Problem portal. See the app listing: Shaadi on the App Store.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile → Payments & subscriptions → Subscriptions.
- Select Shaadi.com and tap Cancel subscription to stop auto-renewal.
- Google handles Play Store refund requests under its policies; Shaadi’s internal rules do not override Google’s refund process.
Cancel on the Web (Shaadi.com)
- Log in to your Shaadi.com account on the website.
- Go to Account or Billing / Subscription settings and turn off auto-renewal or cancel the membership there.
- If you need assistance, use the site help/FAQ pages or contact customer relations via the site.
What happens when you cancel
Access and renewal
Cancelling stops automatic renewal at the end of the current billing period. You retain paid features until the expiry date of the active period.
Account data and profile
Your profile and messages generally remain on the site unless you delete the account. Cancelling a subscription does not automatically delete your account or personal data.
Will I get a refund?
Shaadi.com policy
Shaadi.com generally does not refund membership fees unless a specific promise or management discretion applies.
Exceptions and platform refunds
- Match Guarantee: Online Premium members who send at least 10 interests and receive no accepts within 30 days may be eligible for a full refund (online memberships only; excludes VIP/Select services). See details: Match Guarantee.
- iOS purchases: Refunds are handled by Apple via Report a Problem; Apple’s decision governs the outcome.
- Google Play purchases: Refunds follow Google Play policies and are processed by Google.
- Blanket “no refund” notices may be challenged under local consumer law if the service is defective.
Shaadi.Com plans and pricing
Typical plans
Representative plans (in-app/App Store pricing shown in USD). Exact NZD pricing depends on Apple/Google conversion at purchase time.
Pricing notes
App Store may display USD pricing; your card will be charged in NZD using the platform’s exchange rate. Exact NZD amounts are not publicly listed by Shaadi.
| Plan | Price | Period | Features |
|---|---|---|---|
| 3‑Month Gold Membership | USD $199.99 | 3 Months | Premium features (in‑app upgrade from NZ App Store) |
| 6‑Month Diamond Membership | USD $299.99 | 6 Months | Higher‑tier premium features (in‑app upgrade from NZ App Store) |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Fair Trading Act and the Consumer Guarantees Act, which require services to be provided with reasonable care and skill.
How they apply
- Refunds: A blanket “no‑refund” policy may be unenforceable if the service is defective or not provided as promised.
- Match Guarantee: Contractual promises such as a 30‑day Match Guarantee are likely enforceable if terms are clear and conditions are met.
- Platform purchases: App store refunds are subject to Apple or Google policies and handled by those platforms, not by Shaadi directly.
Customer experiences
Positive reports
- Some users and reviewers report successful matches, engagements and positive outcomes, often mentioning premium or VIP tiers as effective. See user stories on review sites like Trustpilot: Trustpilot reviews.
Negative reports
- Other users report misleading promises from relationship managers, lack of refunds, fake or disappearing profiles, privacy concerns and slow customer service.
- Reddit threads describe experiences of matches that vanish after subscribing and difficulties obtaining refunds for VIP services: Reddit discussion.
Documentation checklist
Before you cancel
- Record your subscription platform (Apple ID, Google account, or Shaadi.com web account).
- Note your subscription expiry date and any transaction receipts.
If you request a refund
- Collect evidence: dates of subscription, screenshots of profile activity, proof of sending at least 10 interests (for Match Guarantee).
- Save correspondence with customer service and any promises from relationship managers.
Common mistakes
Subscription platform errors
Many users try to cancel on Shaadi.com but were billed by Apple or Google because the purchase was made through an app store.
Always confirm which platform processed the payment before cancelling to avoid unexpected renewals.
Refund misunderstandings
Assuming a refund will be automatic is a common error. Shaadi.com usually does not issue refunds unless a specific guarantee applies or management approves one.
For App Store and Play Store purchases, request refunds through Apple or Google rather than expecting Shaadi to process them.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds possible | Notes |
|---|---|---|---|
| iOS (App Store) | Apple account Settings → Subscriptions → Cancel | Request via Apple Report a Problem; Apple decision | Disable at least 24 hours before renewal. App Store |
| Android (Google Play) | Google Play → Subscriptions → Cancel | Google Play refund policies apply | Cancel through Play Store; use Google refund process if needed. Cancel guide |
| Web (Shaadi.com) | Log in → Account/Billing → Turn off auto‑renewal | Shaadi may consider refunds in limited cases (e.g., Match Guarantee) | Follow site instructions and keep records of communications. Payment FAQ |
Notes
Platform of purchase determines the cancellation steps and the primary refund route.
Keep evidence and follow the specific platform’s guidance for the best outcome.
After cancelling
Next steps
- Confirm cancellation via email or the platform’s subscription screen and save this confirmation.
- Monitor your bank statement for any unexpected charges after the cancellation date.
Helpful links
- Shaadi App Store listing: apps.apple.com
- Android cancellation guide: appcutter.com cancel
- Shaadi payments FAQ: shaadi.com payments FAQ
- Match Guarantee details: Match Guarantee
- Public reviews: Trustpilot and Reddit
Address
New Zealand postal address
Shaadi.com does not provide a specific postal address for cancellations in New Zealand.
Corporate contact
Cancellations and subscription management are handled online via the app stores or Shaadi.com. The only available physical address is the corporate headquarters outside New Zealand.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.