Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Singles50 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Singles50: Easy Method
What is Singles50
Overview
Singles50 is an online dating and matchmaking service aimed primarily at people over 40. It offers profile browsing, messaging, photo sharing and match suggestions as part of a premium membership.
Target audience
The platform targets mature singles seeking dating or long-term relationships and is marketed in multiple countries, including services accessible from New Zealand.
How to cancel Singles50
Cancel via website
- Log into your Singles50 account on the website.
- Go to Settings → Manage Your Premium Membership and follow the cancel option.
- Cancel at least 14 days before your next billing date to avoid automatic renewal.
- Reference: top10.com.
Cancel by email or post
- Send a cancellation request at least 14 days before renewal.
- Include full name, address, email, username, date of purchase, payment sum, reason for cancellation and your signature.
- Send to customerservice@singles50.com or your local contact customerservice@singles50.co.nz.
- Postal: be2 S.à.r.l, 13 rue du Commerce, L‑11351 Luxembourg; fax options are reported by some review sites.
- Reference: datingscout.com.
Cancel on iOS App Store
- If subscribed via the iOS app, manage subscriptions in your Apple ID settings.
- Auto‑renew must be turned off at least 24 hours before the end of the current period.
- Reference: Apple App Store (NZ).
Cancel on Google Play (Android)
- Open Google Play Store → Subscriptions → Singles50 - Matchmaking and cancel there.
- Follow Google Play’s confirmation screens to ensure the subscription is ended.
- Reference: appcutter.com.
What happens when you cancel
Access after cancellation
If you cancel before automatic renewal, your paid membership usually continues until the end of the current paid period.
You will retain access to premium features until that period expires unless otherwise stated in your contract.
Renewal and billing
Automatic renewals will stop after cancellation if done in time, provided the cancellation was processed successfully.
If you miss the required notice period (generally 14 days for web/email, 24 hours for iOS), you may be billed for the next period.
Data and account
Cancelling a paid subscription does not always delete your account or profile data automatically.
Contact customer service if you want account deletion or require confirmation of data handling.
Will I get a refund?
General refund policy
Full refunds are generally not provided by Singles50. Cancellation before renewal typically allows service to continue until the paid period ends rather than issuing a refund.
Refund availability is limited and depends on the platform of purchase and the timing of your cancellation.
Exceptions and cooling-off rights
- Refunds, if offered, are usually prorated for unused time and must be explicitly agreed by the provider.
- Some jurisdictions (for example EU countries like Italy) have 14‑day cooling‑off rights for online services; if service began with no clear consent, withholding part of the payment may violate local consumer law.
- For New Zealand consumers, refund entitlement can arise if terms were misleading or automatic renewal was not properly disclosed.
Singles50 plans and pricing
Plans summary
Pricing shown is sourced from New Zealand‑focused review sites and listed per calendar month, billed upfront for the full period.
If you purchased through an app store, store billing rules apply.
Pricing notes
No official Singles50 NZ site listing NZD prices was found; amounts below are consistent across local review platforms.
Always check your purchase receipt or account page for the exact amount you were charged.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | NZ$89.95/month | 3 months | Premium membership: access all features (messages, photos, visitors, etc.) |
| Classic | NZ$49.95/month | 6 months | Premium membership: access all features (messages, photos, visitors, etc.) |
| Committed | NZ$39.95/month | 12 months | Premium membership: access all features (messages, photos, visitors, etc.) |
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand consumer law requires businesses not to use unfair contract terms and to be transparent about automatic renewals and charges.
If terms or advertising were misleading, you may have grounds to request a refund or dispute charges with your payment provider.
Unfair terms and disclosure
Businesses must clearly disclose recurring payments and how to cancel. Difficult or hidden cancellation procedures can be considered unfair.
If you believe terms are unfair, you can complain to Consumer Protection authorities or seek dispute resolution assistance.
Customer experiences
Positive feedback
- Some users report the site is easy to set up and suitable for the 40+ age group.
- A few New Zealand customers noted helpful customer service and positive interactions with matches.
Common complaints
- Many report difficulty or inability to cancel subscriptions, calling cancellation a "trap" in some reviews.
- Frequent reports of unexpected or higher‑than‑advertised charges, misleading pricing, fake profiles and poor support.
Documentation checklist
Required details for cancellation requests
- Full name and address
- Email and username used on Singles50
- Date of purchase and payment amount
- Reason for cancellation and personal signature (for postal/faxed requests)
Action steps
- Save screenshots or emails confirming cancellation.
- Keep bank or card statements showing the original charge and any subsequent renewals.
- Record dates and names of any customer service interactions.
Common mistakes
Missing the cancellation deadline
Waiting until the last moment can lead to automatic renewal if the required notice period is missed.
Example: canceling less than 14 days before renewal on the website or via email may still trigger the next billing cycle.
Using the wrong channel
Attempting to cancel via an app when you subscribed through the website (or vice versa) may not stop future charges.
Always cancel via the same channel used to subscribe: website account page, the app store, or by contacting customer service directly.
Comparative recap
Quick comparison
The table below summarises ease, notice period, refund likelihood and recommended action for each cancellation channel.
Notes on comparison
Refund likelihood is general guidance from review data and company policy summaries; individual outcomes may vary.
When in doubt, document your cancellation request and follow up in writing.
| Feature | Web | Email / Postal | iOS App Store | Google Play (Android) |
|---|---|---|---|---|
| Ease of cancellation | Medium - use Settings → Manage Your Premium Membership | Medium - requires written details; slower processing | High - manage via Apple ID subscriptions | High - manage via Google Play subscriptions |
| Required notice | At least 14 days before renewal | At least 14 days before renewal | Auto‑renew off ≥24 hours before period end | Follow Google Play timing; cancel before renewal |
| Refund likelihood | Low - typically no full refunds; service continues to period end | Low - prorated refunds rare; depends on agreement | Depends on Apple policy and timing | Depends on Google Play policy and timing |
| Recommended | Cancel online and keep confirmation | Send signed email/post for formal record; keep copies | Turn off auto‑renew in Apple ID and save confirmation | Cancel in Google Play and save confirmation |
After cancelling
What to monitor
Check your email and account for a cancellation confirmation and retain it for records.
Monitor bank or card statements for unexpected renewals and report any unauthorised charges promptly.
Useful links
- Manage subscriptions on Apple (Apple support)
- Manage subscriptions on Google Play (Google support)
- Consumer Protection (New Zealand)
- Commerce Commission (New Zealand)
Address
Email contacts
Primary New Zealand contact (reported): customerservice@singles50.co.nz.
Alternative/general customer service: customerservice@singles50.com.
Postal and fax
Corporate postal address (reported): be2 S.à.r.l, 13 rue du Commerce, L‑11351 Luxembourg.
Some review sites also report fax contact options; include full identification details when sending postal or fax cancellation requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.