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Cancel SOULMATE SKETCH
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I hereby notify you of my decision to terminate the contract relating to the Soulmate Sketch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Soulmate Sketch: Easy Method
What is Soulmate Sketch
Short description
Soulmate Sketch is an app and service that uses AI and artist-delivered options to generate "soulmate" portraits and related sketch products.
Offerings include recurring AI subscription plans, one-off in-app purchases, and a digital delivery option sold via Freya Art NZ.
Where it is sold
The service is distributed through the iOS App Store (subscriptions and one-off in-app purchases) and through vendor listings for digital products.
Payment, subscription management, and some refund processes depend on the payment channel used (for example, Apple App Store).
How to cancel Soulmate Sketch
Cancel App Store subscriptions (iPhone/iPad)
- Open the App Store on your iPhone or iPad and tap your profile photo.
- Tap "Subscriptions", find "Soulmate Sketch AI Pro", then tap "Cancel Subscription" and confirm.
- Keep the confirmation screen or take a screenshot for your records.
Cancel via Apple if you use a Mac or web
- On a Mac: open the App Store, click your name, choose "View Information" and then "Manage" next to Subscriptions.
- On the web: go to your Apple ID account page and manage subscriptions under "Subscriptions".
- Apple processes cancellations for App Store subscriptions; the developer cannot directly cancel an Apple-billed subscription for you.
One-off purchases and digital orders
- One-off in-app purchases (single sketches, Soulmate Photo) do not auto-renew - no subscription cancellation is needed.
- For digital products delivered by email (Freya Art NZ) contact the seller or Moonphase Apps for order issues or delivery problems.
- If you need a refund for a one-off purchase, see the refund section below for steps and contact options.
What happens when you cancel
Access and billing
If you cancel a subscription purchased through the App Store, your access generally continues until the end of the paid billing period.
After the period ends, the subscription will not auto-renew and access to subscription-only features stops.
Data and content
One-off purchases you already received (downloaded sketches or delivered images) typically remain available on your device or in your email.
Developer data retention policies vary; request account or content removal from the developer if you want data deleted.
Automatic renewals
Canceling stops future automatic renewals; it does not retroactively cancel past charges or automatically refund them.
For App Store subscriptions, Apple controls the billing cycle and can provide receipts and billing records.
Will I get a refund?
Standard refund guidance
Subscriptions purchased via the iOS App Store are billed by Apple. Refunds for those purchases are handled by Apple and are not guaranteed.
One-off purchases and direct digital sales may be eligible for a refund depending on the vendor's policy and applicable consumer law.
Exceptions and how to request a refund
- If you believe a charge is incorrect or a service failed, submit a refund request to Apple via Report a Problem.
- For developer-handled purchases or delivery issues (for example Freya Art NZ digital delivery), contact the seller or Moonphase Apps with order details and proof of purchase.
- Keep receipts, order IDs and screenshots to support your refund request; mention whether the product was delivered and when.
Soulmate Sketch plans and pricing
Summary of available plans
Below are the commonly listed plans and prices related to Soulmate Sketch as available in the New Zealand context.
Exact App Store NZD subscription amounts can vary by Apple’s currency conversion at purchase time.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Soulmate Sketch AI Pro Weekly (via iOS App Store NZ) | NZ$? (USD 19.99 approx) | Weekly | AI‑generated soulmate sketch, auto‑renewing subscription |
| Soulmate Sketch AI Pro Monthly (via iOS App Store NZ) | NZ$? (USD 69.99 approx) | Monthly | AI‑generated soulmate sketch, auto‑renewing subscription |
| Soulmate Sketch (one‑off in‑app purchases) | NZ$14.99 ($14.99 USD ≈ NZ$24.50) | One‑off | Various sketch offerings: Soulmate Sketch, Soulmate Photo, etc. |
| Soulmate Sketch Digital (Freya Art NZ) | NZ$17.06 (sale price) | One‑off | High‑quality digital Soulmate Sketch delivered by email |
Your consumer rights in New Zealand
Key protections under New Zealand law
New Zealand law (including the Consumer Guarantees Act) protects consumers when goods and services are faulty, not as described, or not fit for purpose.
These rights can apply alongside store or platform policies; they may entitle you to a repair, replacement, or refund in some situations.
How rights apply to digital and app purchases
- Digital content and services must match their description and be fit for the stated purpose.
- Automatic renewals should be clear at the time of purchase. Unclear terms can affect whether a charge is enforceable.
- For App Store purchases, Apple is the merchant of record for subscription billing; you may need to pursue Apple for billing disputes but your rights under NZ law still apply.
Where to get help
For official guidance, see Consumer NZ and the Commerce Commission for advice on consumer rights and unfair practices.
Useful links are provided in the "After cancelling" section below.
Customer experiences
Common positive feedback
Many users report satisfaction with the final sketches and the novelty value of AI or artist-created portraits.
One-off digital purchases that are delivered by email often receive praise for image quality when delivery is correct.
Common negative feedback
Frequent complaints relate to subscription billing surprises, difficulty finding where to cancel, and refund requests handled through Apple.
Some users expect immediate refunds for unwanted renewals and are disappointed when the platform policy limits refund options.
Documentation checklist
What to gather before contacting support
- Order receipt or App Store purchase receipt (showing date, price, order ID).
- Screenshots of subscription status in App Store and any confirmation emails.
- Evidence of delivery for one‑off digital products (email with attachment or download link).
- Short description of the issue and the remedy you want (refund, cancellation confirmation, deletion).
How to present your request
- Keep communications concise and include the purchase date and order ID at the top.
- If contacting by post, include a copy of receipts and a clear statement requesting cancellation or refund.
- Retain copies of all correspondence for at least 6 months in case you need to escalate.
Common mistakes
Cancelling the wrong thing
Users often try to cancel a one‑off purchase when no subscription exists; one‑off purchases do not auto‑renew and do not require cancellation.
Always check the App Store "Subscriptions" list rather than the app settings only.
Assuming immediate refunds
Some users expect immediate refunds after cancelling a renewal; cancelling prevents future charges but does not automatically refund past charges.
For App Store charges, you must request a refund from Apple and provide justification; outcomes vary.
Missing documentation
Requests without receipts, order IDs, or screenshots take longer to resolve or may be denied.
Keep a screenshot of the subscription cancellation confirmation to avoid later disputes.
Comparative recap
At-a-glance comparison
| Plan type | How to cancel | Refund likely? | Access after cancel | Notes |
|---|---|---|---|---|
| AI Pro Weekly (App Store subscription) | Cancel via App Store Subscriptions | Unlikely; request via Apple’s Report a Problem | Access until end of billing period | Billed by Apple; Apple handles refunds and receipts |
| AI Pro Monthly (App Store subscription) | Cancel via App Store Subscriptions | Unlikely; request via Apple’s Report a Problem | Access until end of billing period | Exact NZD price set by Apple’s conversion |
| One‑off in‑app purchases | No cancellation needed (non‑recurring). Contact support for issues. | Possible in some cases; contact seller or Apple | Purchased content typically remains with you | Use receipts and screenshots when requesting refunds |
| Soulmate Sketch Digital (Freya Art NZ) | Contact seller or developer for delivery/issue resolution | Possible depending on delivery and vendor policy | Digital file remains with purchaser if delivered | Price listed as NZ$17.06 (sale price) |
After cancelling
Next practical steps
Keep confirmation of cancellation and check your next bank or card statement to ensure no further renewals occur.
Delete the app only after you have secured any purchased content you want to keep (screenshots, downloaded images, emails).
Useful links and contacts
- Apple: Request a refund for App Store purchases
- Consumer NZ: Advice on digital purchases and refunds
- New Zealand Commerce Commission
- If your issue requires contacting the developer by post, use the address in the next section and include the documentation checklist items above.
Address
Official postal address for cancellations
Moonphase Apps GmbH
Ferdinand‑Koch‑Straße 31
26133 Oldenburg
Germany
How to send a cancellation or complaint by post
- Include your full name, contact email, order ID or App Store receipt, and a clear statement of what you want (cancel subscription, refund, or data deletion).
- Keep copies of everything sent and consider using tracked postage for proof of delivery.
- Also contact Apple (for App Store subscriptions) or the vendor (for direct digital sales) so the platform and developer have a record of the issue.