Cancel Sugarbook: Easy Method

What is Sugarbook

Overview

Sugarbook is an online dating platform that connects consenting adults for relationships and companionship, often with a "sugar" dynamic. It offers free basic accounts and paid premium subscriptions to unlock additional features.

Typical features

Paid features commonly include advanced messaging, profile boosts, live-streaming and private calls, and verification options. The platform is operated by Sovrnt Ltd., based in Cyprus.

How to cancel Sugarbook

Cancel via Google Play

• Open the Google Play Store app on your Android device.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
• Select "Sugarbook" and choose "Cancel subscription".
• Turn off auto-renewal at least 24 hours before the subscription period ends to avoid renewal.
• Note: if you cancel too late (for example within one week of renewal) you may still be charged; Sugarbook states they cannot refund late cancellations.

Cancel via iOS / App Store

• On iPhone/iPad open Settings → tap your name → Subscriptions.
• Find "Sugarbook" in the list and tap "Cancel Subscription".
• Apple manages App Store subscriptions; follow Apple's cancellation flow and confirmations.
• Apple’s transaction rules apply and Apple typically treats purchases as final except in limited technical cases.

Cancel via Web or Sugarbook directly

• Deleting or deactivating your Sugarbook account does not cancel active subscriptions.
• Cancel subscriptions explicitly through the platform where you purchased (Google Play / App Store) or contact Sugarbook support with payment details.
• Also cancel any recurring payment authorisations through your card issuer, PayPal or other payment provider if applicable.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription you generally keep paid access until the end of the current billing period. Access typically continues for the time you already paid.

Auto-renewal and billing

Auto-renewal will be disabled after cancellation, but a late cancellation may not prevent an imminent renewal charge. Sugarbook states they cannot refund charges that occur because cancellation was too late.

Account data

Canceling a subscription does not necessarily delete your Sugarbook account or personal data. Account deletion is a separate action; follow the app or website options and retain records of deletion requests.

Will I get a refund?

Official Sugarbook policy

Sugarbook's stated policy is: "As per our Terms, we do not offer refunds on memberships." Refunds and proration are generally not provided even if you cancel early.

Exceptions and New Zealand law

• There is no clear 14‑day cooling‑off right indicated for Sugarbook memberships.
• Under New Zealand law (see Consumer Guarantees Act), you may have remedies if the service has a substantial failure - e.g., you cannot use the service due to verification failures.
• If you believe the service is faulty or misrepresented, you can dispute with your payment provider, complain to the Commerce Commission, or bring a claim to the Disputes Tribunal.

Sugarbook plans and pricing

Approximate NZ pricing

Reported approximate monthly NZD ranges for common plan types are shown below. Official billing is in USD and may vary by account and time.

Notes and source

These NZD values are approximate conversions reported by a New Zealand - focused comparison site. Official Sugarbook pricing is quoted in USD and not regionally broken out in NZD.

Your consumer rights in New Zealand

Key protections (CGA & Fair Trading Act)

The Consumer Guarantees Act (CGA) and Fair Trading Act apply to services supplied in trade, including online subscriptions used for personal purposes.

Services must be provided with reasonable care and skill and be fit for purpose. Businesses cannot contract out of these statutory rights.

What you can do

• If the service has a substantial failure (for example verification that prevents use), you may cancel and seek a refund or other remedy under the CGA.
• Keep records and try first to resolve the issue with the supplier; escalate to the Commerce Commission or the Disputes Tribunal if needed.
• If charged in error or for an unauthorised renewal, contact your bank or card provider to dispute the transaction while preserving evidence.

Customer experiences

Positive feedback

• Some users reported successful matches, meaningful companionship and even engagements stemming from the platform.
• Features such as live-streaming, private calls and stricter verification were praised by some users.
• Where customer support was responsive, users reported satisfactory problem resolution.

Common complaints

• Frequent reports of verification failures (selfie/face checks) and account suspensions without clear explanation.
• Accusations of scammers using burner accounts and of verification processes being ineffective.
• Complaints that automatic renewals are hard to cancel and that users were charged despite deactivating accounts.
• Criticism of app/web performance and slow or inadequate support responses.

Documentation checklist

What to collect

• Proof of purchase: receipts, invoice emails, App Store/Google Play order history screenshots.
• Transaction details: date, amount, transaction ID, last four digits of card or PayPal ID.
• Communication records: support emails, tickets, chat transcripts and dates of contact attempts.
• Evidence of service failure: screenshots of verification errors, error messages or suspended-account notices.

How to present evidence

Organise items chronologically and keep clear copies of each file. Include short notes explaining each item and why it is relevant to the dispute.

When contacting support or a payment provider, attach a concise list of key facts and the supporting documents to speed resolution.

Common mistakes

Assuming account deletion cancels payments

Many users delete or deactivate their Sugarbook account but forget to cancel the subscription via the purchase platform. This often results in unexpected renewals.

Waiting too long to cancel or dispute

Delaying cancellation close to renewal time can lead to charges that Sugarbook says it will not refund. Also, delaying disputes with banks or stores can reduce remedies available.

Comparative recap

Quick comparison

Recommended action per platform

• Google Play: cancel in-app subscription and retain screenshots of the cancellation confirmation.
• App Store: cancel via iOS subscriptions and check Apple receipts for refunds or issues.
• Web/direct: contact Sugarbook support with transaction details and cancel any recurring payments via your bank or payment service.

After cancelling

Monitoring and next steps

Check your email and the purchase platform for cancellation confirmations and keep screenshots. Monitor bank or card statements for any unexpected renewals.

If you are charged after canceling, gather evidence and contact the payment provider to dispute the charge promptly.

Helpful links

• Manage Google Play subscriptions
• Cancel subscriptions on your iPhone, iPad, and iPod touch (Apple Support)
• Commerce Commission NZ
• New Zealand Disputes Tribunal

Address

Corporate address

Sovrnt Ltd., 22 Arch. Makariou III, Avenue Makaria Centre, 4th Floor, Office 403, Larnaca 6016, Cyprus.

Notes about a New Zealand address

There is no publicly listed New Zealand postal cancellation address for Sugarbook. Use the corporate address above or the in‑app support/contact channels when attempting to contact the operator.