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Cancel TAIMI
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Taimi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Taimi: Easy Method
What is Taimi
Service overview
Taimi is a social and dating app focused on LGBTQ+ communities offering free and paid subscription tiers, in‑app purchases, and location features.
The service combines profiles, messaging, and premium features such as enhanced visibility and paid events or "Date Certificates".
Where subscriptions come from
Subscriptions can be purchased through the Taimi website (web), Google Play (Android) or the Apple App Store (iOS).
How you bought the subscription determines how you must cancel and who handles any refund requests.
How to cancel Taimi
Cancel on iOS (App Store)
- Open Apple’s subscription settings on your iPhone/iPad or visit Apple support.
- Find the Taimi subscription and choose Cancel Subscription.
- Taimi cannot cancel App Store subscriptions for you; Apple controls iOS refunds and cancellations.
Cancel on Google Play and on the Web
- Google Play: open Google Play Store → Menu → Subscriptions → select Taimi → Cancel subscription.
- Web (Taimi website): sign in → Profile → Settings / Account Settings → Subscription → Cancel Subscription, then confirm.
- See Taimi’s help article for step details: How to cancel Taimi subscription.
Cancel by contacting support
- You can email support@taimi.com to request cancellation if you prefer.
- Do not rely on deleting the app to cancel your subscription; app deletion does not stop billing. See Taimi billing.
What happens when you cancel
Access and billing
There are no cancellation fees. Your subscription stays active until the end of the current paid term.
After that term ends the subscription will not auto‑renew and you will lose access to premium features.
Data and account status
Cancelling a subscription does not necessarily delete your account or personal data; your profile remains unless you delete it separately.
To remove your account or request data deletion, contact support and follow account deletion options in Settings.
Will I get a refund?
General refund policy
Taimi states subscription charges are generally final and nonrefundable, including for partially used periods, except as required by law or their Terms.
Refunds are therefore uncommon unless a specific exception applies or Taimi agrees otherwise.
Exceptions and special cases
- EU/EEA and UK residents: you have a 14‑calendar‑day right of withdrawal for a full refund from subscription activation; notify Taimi at support@taimi.com.
- Apple (App Store) purchases: refunds are handled by Apple, not Taimi - request a refund from Apple.
- Date Certificates (in‑app purchases): refundable within 14 days if not redeemed; contact support@taimi.com.
- Unauthorized charge disputes and late cancellations (e.g., within 24 hours of renewal) are reviewed case‑by‑case.
Taimi plans and pricing
Overview of available tiers
Below are the named plans and the pricing information available in Taimi’s public materials.
Exact NZD amounts are not published consistently; App Store purchases are shown in USD and charged in local currency by Apple.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Bronze | NZ$ ? (equivalent of USD 6.99) | Varies | Entry‑level premium tier |
| Silver | NZ$ ? (equivalent of USD 19.99 or USD 5.99 or USD 29.99) | Varies | Mid‑tier premium tier |
| Gold | NZ$ ? (equivalent of USD 29.99 or USD 18.49 or USD 39.99 or USD 59.99) | Varies | Top‑tier premium tier |
| Taimi Explore (one‑time) | NZ$ ? (equivalent of USD 29.99) | One‑time | Change location to a purchased city forever |
Your consumer rights in New Zealand
General legal protections
The New Zealand Consumer Guarantees Act (CGA) requires services to be provided with reasonable care and skill and as described.
If Taimi fails to deliver the service as promised you may have remedies under the CGA.
Digital content and limitations
- Digital content exceptions can limit cancellation/refund rights once content is supplied (downloaded/streamed).
- EU‑style 14‑day withdrawal right does not automatically apply to New Zealand consumers unless Taimi includes it in their terms.
- Refunds in NZ depend on the contract, the CGA, and whether content has been supplied; they are not automatic.
Customer experiences
Positive feedback
- Many users praise Taimi’s customer support as responsive and friendly.
- Users report the app feels safe and inclusive for trans and nonbinary people.
- Some members have found meaningful conversations, friendships, or relationships through the app.
Common criticisms
- Complaints about heavy monetisation and paywalls for core features, including limited actions without paid tiers.
- Reports of interface changes that frustrate users and concerns about fake or inactive profiles.
- Instances of reported harassment where some users felt protections were insufficient.
Documentation checklist
What to have before you cancel
- Account email or username used to subscribe.
- Proof of purchase or receipt (App Store, Google Play, or web invoice).
- Subscription name and the date of next renewal.
What to include in support requests
- State clearly: "Please cancel my subscription" and include the account email.
- Attach screenshots of the active subscription or billing receipts if possible.
- Mention platform used to subscribe (App Store, Google Play, or Web) to speed handling.
Common mistakes
Assuming deleting the app cancels billing
Many users delete the app thinking billing stops. This is incorrect - subscriptions billed by Apple or Google continue until cancelled through the store.
Always cancel through the store or the Taimi website, and keep a confirmation or receipt of cancellation.
Waiting until renewal day
Cancelling less than 24 hours before renewal can fail to prevent the next charge due to processing times.
Act early and verify cancellation confirmation to avoid unintended charges.
Comparative recap
Quick comparison headings
The table below summarizes cancellation and refund responsibilities by purchase channel.
Use it to decide the correct route for cancelling or requesting refunds.
Comparison table
| Purchase channel | How to cancel | Refund handled by | Key note |
|---|---|---|---|
| iOS (App Store) | Cancel via Apple subscription settings | Apple | Taimi cannot cancel App Store subscriptions for you |
| Google Play | Cancel via Google Play Store → Subscriptions | Taimi (for web purchases) or Google for Play purchases | Use Google Play to cancel and request refunds through Google if needed |
| Web (Taimi) | Profile → Settings / Account Settings → Subscription → Cancel | Taimi | Cancel in account settings; email support for assistance |
| Email contact | Email support@taimi.com | Taimi | Useful if you cannot access the store or need help; include receipts |
After cancelling
Confirming cancellation
Keep confirmation emails or screenshots showing the subscription is cancelled and noting the expiry date of your current term.
Check your next bank or card statement to confirm no further charges appear after the end date.
Helpful links and follow up
- Taimi cancellation help: How to cancel Taimi subscription.
- Taimi billing and refunds: Taimi billing.
- Taimi Terms (refunds and rights): Taimi Terms.
- Email support: support@taimi.com.
Address
Postal contact for notices
Social Impact INC., 1180 North Town Center Drive, Suite 100, Las Vegas, Nevada, 89144, United States of America.
Per Taimi’s Terms this is the postal address for cancellation notices and related correspondence.