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Cancel TANTAN
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tantan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Tantan: Easy Method
What is Tantan
Service overview
Tantan is a social and dating app that connects users through profiles, messaging, and location-based matching. It is operated internationally and offers free features alongside paid subscriptions and in-app purchases.
Operator details
The app is operated by Hello Planet Pte. Ltd., a company registered in Singapore. Local cancellations for New Zealand users are handled through app stores or the app/web support channels rather than a postal process in New Zealand.
How to cancel Tantan
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad.
- Tap your Apple ID profile, go to Subscriptions, find Tantan, and choose Cancel Subscription.
- Your subscription remains active until the end of the paid term; no refund for unused days.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions > Subscriptions, select Tantan, then Manage > Cancel.
- The subscription continues until the end of the current paid period; no refund for unused time.
Cancel via web or direct in-app
- Sign in to the Tantan web or in-app account management page and locate subscription settings.
- Choose the subscription and cancel; cancellation generally takes effect at the end of the paid term.
- Where local law applies, exceptions to the no-refund rule may exist.
What happens when you cancel
Access after cancellation
When you cancel, you usually retain paid features until the end of the current billing period. The subscription does not stop immediately unless stated otherwise by the purchase channel.
Renewal and billing
Automatic renewal stops after cancellation, so you will not be charged again at the next renewal date. Charges already processed for the current term are typically non-refundable.
Account and data
Cancelling a paid subscription does not necessarily delete your Tantan account or profile. You may need to delete your account separately in the app or web settings if you want removal of your profile and data.
Will I get a refund?
General refund policy
Tantan’s general policy is that all charges are non-refundable and there are no credits for partially used periods. This applies to purchases made through app stores and directly.
14-day exception and legal rights
- A refund may be possible within fourteen days of transaction or when local law provides such a right.
- Where New Zealand consumer law requires a remedy for undelivered or misleading services, that law may override the stated no-refund policy.
How to request a refund
- If purchased via Apple, request a refund through your Apple ID purchase history or Apple Support.
- If purchased via Google Play, request a refund through Google Play's order history or Google Play Help.
- For web/direct purchases, contact Tantan support via the app/web support channels and include transaction receipts and details.
Tantan plans and pricing
Available plans
Specific plan names, prices, and billing cycles vary by region and channel. Exact amounts for New Zealand purchases depend on the app store or web checkout.
Notes on billing
Prices may differ between the App Store, Google Play, and direct web purchases due to local taxes and platform fees. Refund rules follow the purchase channel.
| Plan | Price (NZD) | Billing cycle | Purchase channel | Refund |
|---|---|---|---|---|
| Varies | Varies | Varies | Varies | Varies |
Your consumer rights in New Zealand
Consumer Guarantees and remedies
Under New Zealand law, consumers have rights for digital services under the Consumer Guarantees Act and related protections. Services must be delivered as described and free from misleading conduct.
How to escalate a complaint
- Contact Tantan support first and keep records of all communications and receipts.
- If unresolved, you may lodge complaints with the Commerce Commission or dispute charges via your payment provider or bank.
- Use official resources such as the Commerce Commission website for guidance.
Customer experiences
Common complaints reported
- Many users report large numbers of fake profiles, bots, and scam accounts on the platform.
- Reports exist of unexpected or continued VIP/paid charges after users thought they cancelled.
- Users have reported account bans without clear explanation and limited support response.
Reported positives and caveats
Some users report satisfactory experiences with matches and app features, but verified reviews indicate recurring issues that have affected trust for other users.
Customer support responsiveness and outcome can vary depending on the purchase channel and the nature of the issue.
Documentation checklist
What to keep
- Payment receipts or order confirmation emails from Apple, Google Play, or Tantan.
- Subscription ID, transaction ID, and date of purchase.
- Screenshots of subscription settings, cancellation confirmation, and any error messages.
Where to use it
- Provide documentation when requesting refunds from Apple or Google Play.
- Include evidence in any support ticket to Tantan or disputes with your bank.
- Supply records when lodging a complaint with the Commerce Commission or consumer protection services.
Common mistakes
Cancelling in the wrong place
Users often cancel within the app but forget to cancel the subscription through the App Store or Google Play. This can lead to continued charges.
Always verify your subscription status in the store (Apple/Google) that processed the payment.
Assuming automatic refunds or immediate stops
Assuming a refund or an immediate end to access is a common mistake. Most cancellations allow access until the period ends and do not trigger automatic refunds.
If you expect a refund for an error or misrepresentation, document the issue and follow the appropriate dispute/refund channel promptly.
Comparative recap
At-a-glance comparison
| Purchase channel | Where to cancel | Refund likelihood | Access after cancel | Notes |
|---|---|---|---|---|
| App Store (iOS) | Apple ID > Subscriptions | Generally no; Apple refunds via their process in limited cases | Until end of paid term | Handle refund requests through Apple Support |
| Google Play (Android) | Google Play > Subscriptions | Generally no; Google may refund in specific circumstances | Until end of paid term | Request refunds via Google Play Help |
| Web / direct | Tantan account/subscription settings or support | Generally no; exceptions where law applies | Until end of paid term | Contact Tantan support with receipts and evidence |
Recommended action
Confirm where you purchased the subscription first, then follow the cancellation method for that channel. Keep receipts and screenshots in case you need to escalate.
If you believe your rights under New Zealand law have been breached, gather documentation and pursue the relevant complaint or dispute options.
After cancelling
Monitoring and follow-up
- Check your email and app-store subscription page for cancellation confirmation.
- Monitor bank or card statements for any unexpected post-cancellation charges.
If problems continue
- Request refunds via Apple Support or Google Play Help depending on where you purchased.
- If unresolved, contact your card issuer to dispute charges and consider lodging a complaint with the Commerce Commission.
Address
Operator address
Hello Planet Pte. Ltd.
71 Robinson Road, #05-04, Singapore 068895
How to contact
Cancellations and subscription management for New Zealand users are handled through the App Store, Google Play, or Tantan in-app/web support channels.
Use the app store purchase records or the Tantan support/contact page to start any support or refund request.