Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tendermeets service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tendermeets: Easy Method
What is Tendermeets
Overview
TenderMeets is an online dating service and mobile app that connects members through profiles, messaging and match suggestions.
The service offers free browsing and paid subscription features such as improved visibility and access to additional contact tools.
How the service is delivered
TenderMeets operates via a website and mobile apps distributed through the Apple App Store and Google Play Store.
Subscriptions may be managed directly by TenderMeets (web) or by the app store that sold the subscription (Apple/Google).
How to cancel Tendermeets
Cancel via App Store (iOS / Apple)
- Open the Settings app on your iPhone/iPad and tap your name, then Subscriptions.
- Find the TenderMeets subscription and tap Cancel Subscription.
- Note: If you subscribed through Apple, the subscription is managed by Apple and cannot be cancelled on the TenderMeets website.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select TenderMeets and tap Cancel subscription.
- Note: Google Play - managed subscriptions must be cancelled through Google Play, not the TenderMeets site or support.
Cancel via TenderMeets website
- Log in at the TenderMeets website.
- Go to your avatar → My Settings → Billing History → click “Deactivate Subscription” to stop auto‑renewal immediately.
- Cancellation via the website stops future billing but you keep access until the end of the current billing period.
Cancel via Email or Phone
- Send a cancellation request to support@tendermeets.com or use the site contact form.
- Call customer support if you need help or if you want to request the 100% Money‑back Guarantee - phone processing is required for that guarantee.
- Be prepared to provide account details and keep copies of all correspondence and call details.
What happens when you cancel
Access and billing
When you cancel, auto‑renewal is stopped so you will not be billed for future periods.
You typically retain access to paid features until the end of the current billing period after cancellation.
Account status and data
Cancelling a subscription is not always the same as deleting your account - your profile and data may remain unless you request account deletion.
- To remove your account, check My Settings or contact support and request account deletion.
- Keep records of deletion requests and confirmation messages if you want all personal data removed.
Will I get a refund?
Refund windows and general policy
TenderMeets publicly offers a 3‑day money‑back window: you can request a refund up to 3 days from the purchase date if unhappy.
This 3‑day policy is contractual and applies to TenderMeets' publicly stated terms.
100% Money‑back Guarantee (eligibility and process)
- TenderMeets advertises a 100% money‑back guarantee subject to activity eligibility: account active for three months, logging in at least three times per week, and interacting with at least five matches.
- If eligible, refunds under this guarantee must be processed via phone support - email requests may not be accepted for this guarantee.
Platform‑specific refund handling and exceptions
If you purchased via Apple or Google, refunds and subscription cancellations are generally handled by Apple/Google according to their policies.
TenderMeets' public terms do not mention a statutory 14‑day cooling‑off right in New Zealand; refunds rely on the service's internal rules and platform provider policies.
Tendermeets plans and pricing
Pricing table
| Plan | Typical Price (NZD) | Billing Period | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Free features; paid upgrades available |
| Premium | Varies | Varies | Enhanced visibility and messaging |
| Trial / Intro offers | Varies | Varies | Short trial periods offered at times |
Notes on pricing
Prices and billing intervals can vary by platform (web, Apple, Google) and by promotional offers.
Check your purchase confirmation or the app store receipt for the exact price charged to your account.
Your consumer rights in New Zealand
Statutory protections
New Zealand does not generally mandate a 14‑day cooling‑off period for digital services delivered immediately.
Consumer rights such as the Consumer Guarantees Act and protections against unfair contract terms may apply, but they do not automatically guarantee refunds for dating subscriptions.
Practical recommendations for NZ users
- Keep detailed records of purchases, receipts and communications.
- If you suspect unauthorized charges, contact your payment provider or bank and consider lodging a dispute.
- For persistent problems, you may contact the Commerce Commission or other relevant NZ consumer bodies for guidance: New Zealand Commerce Commission.
Customer experiences
Positive feedback
- Some users report prompt refunds for unauthorized charges or specific cancellation cases.
- A minority of users describe successful matches and a user‑friendly interface.
Negative feedback
- Many Trustpilot reviews (including NZ) report difficulty cancelling, repeated charges after cancellation, and poor customer support.
- Other reported issues include being charged during free trials, suspected fake profiles, misleading timers, and trouble deleting accounts.
Documentation checklist
What to keep
- Purchase confirmation and app store receipts (Apple/Google) or web order confirmation.
- Screenshots of subscription pages, billing history, and cancellation buttons.
- Copies of emails, contact form submissions, and support replies.
- Bank or card statements showing charges and dates.
How to record phone interactions
- Note the date, time, agent name and summary of the call.
- Ask for an email confirmation or case number after any phone request, especially for refunds or deletions.
Common mistakes
Confusing subscription managers
Users often try to cancel on the TenderMeets website when the subscription was purchased through Apple or Google.
Remember: Apple‑ or Google‑managed subscriptions must be cancelled through the respective store.
Assuming immediate refunds
Requesting a refund by email can be slower, and certain guarantees (like the 100% money‑back offer) require phone processing.
Also, TenderMeets publicly uses a 3‑day refund window and internal eligibility rules; do not assume a longer statutory right unless advised by an NZ regulator.
Comparative recap
Quick reference table
| Cancellation method | How to cancel | Refund availability | Ease |
|---|---|---|---|
| App Store (Apple) | Cancel via iOS Settings → Subscriptions | Refunds handled by Apple; TenderMeets cannot cancel store‑managed subs | Moderate (depends on Apple processes) |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Refunds handled by Google; TenderMeets cannot cancel store‑managed subs | Moderate (depends on Google processes) |
| Web (TenderMeets site) | Avatar → My Settings → Billing History → Deactivate Subscription | Refunds: 3‑day window; other refunds subject to TenderMeets policies | Easy to stop future billing |
| Email support@tendermeets.com or use contact form | Possible but may incur delays; phone may be required for some guarantees | Variable (response time varies) | |
| Phone | Call customer support | Required for 100% Money‑back Guarantee processing | Usually fastest for complex requests |
How to choose the best method
If you purchased via Apple/Google, use the store to manage and request refunds if needed.
If you purchased on the website and want to stop renewal immediately, use the Billing History Deactivate option or contact support by phone for guarantee claims.
After cancelling
What to monitor
- Check your bank or card statements for any further charges in the weeks after cancellation.
- Watch for confirmation emails that your subscription was cancelled or your account was deleted.
Helpful links and next steps
- TenderMeets support: support@tendermeets.com
- TenderMeets website: https://www.tendermeets.com
- Apple support for subscriptions: Apple subscriptions help
- Google Play subscriptions help: Google Play subscriptions help
- NZ consumer guidance: New Zealand Commerce Commission
Address
Registered postal address (UK)
Tender Touch (UK) Limited, Watchmoor Park Building B, Riverside Way Building B, Watchmoor Park, GU15 3YL, Camberley, UK
Notes about NZ postal address
No New Zealand‑specific postal cancellation address was located in public records.
If you require a postal contact, use the registered UK address above or contact support by email or phone for further guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.