Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Thaifriendly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Thaifriendly: Easy Method
What is Thaifriendly
Overview
Thaifriendly is an online dating service focused on connecting people with Thai singles. It offers free and paid features via its website and mobile apps.
Operator
Thaifriendly is operated by Oxixo Private Limited, registered in Singapore. Billing and support vary by purchase channel (App Store, Google Play, 2co).
How to cancel Thaifriendly
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap iTunes & App Store, then your Apple ID and choose View Apple ID.
- Go to Subscriptions, find ThaiFriendly and turn off Automatic Renewal.
- Subscription continues until the end of the current billing cycle.
Cancel via Google Play Store (Android)
- Open payments.google.com and sign in with the Google account used to subscribe.
- Go to Bills and Accounts, select the ThaiFriendly subscription and choose Cancel subscription.
Cancel via Web (2co.com billing)
- If you upgraded through 2co.com, sign in to your 2co.com account.
- Look up your order and use the order management options to cancel the subscription.
Important notes
- Uninstalling or closing the app does NOT cancel your subscription.
- Always cancel through the platform you used to pay (App Store, Google Play, or 2co).
- If you need help, use the Thaifriendly contact page: Thaifriendly Support.
What happens when you cancel
Access after cancellation
When you cancel, your paid subscription typically remains active until the end of the current billing period.
After that date your account reverts to the free tier and paid features are removed.
Renewal and billing
Cancelling stops automatic renewal; it does not usually issue an immediate refund unless eligible under the refund policy.
If you continue to be billed after cancelling, document the charges and contact your payment provider for a dispute.
Data and profile
Cancelling a subscription does not automatically delete your ThaiFriendly profile or messages.
To remove personal data, review site privacy options or contact support: Privacy.
Will I get a refund?
Refund policy summary
ThaiFriendly offers a 14-day refund policy for new customers paying for the first time.
This policy does NOT apply to in-app purchases made through Apple or Google; such purchases follow the platform's refund rules.
How to request a refund
To request a refund under ThaiFriendly's policy, contact their support via the Support Page.
Provide your order details and payment receipts to speed up a decision: Request a refund.
Thaifriendly plans and pricing
Pricing summary
Official NZD pricing is not published on ThaiFriendly's site; prices are typically shown in USD and converted by platforms.
Actual cost in New Zealand dollars depends on currency conversion and App Store/Google Play regional pricing.
Currency and conversions
If you buy via the App Store or Google Play, the platform will display the final NZD amount during checkout.
If you buy via 2co.com or direct web checkout, check your card/bank statement for the billed currency and conversion rate.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Paid subscription | Varies | Pricing listed in USD; final NZD amount depends on platform and exchange rates. |
| In-app purchases | Varies | Subject to App Store or Google Play terms; refunds handled by the platform for in-app sales. |
Your consumer rights in New Zealand
Cooling-off and refunds
Under New Zealand consumer law, digital services commonly allow a 14-day cooling-off period for first-time purchases.
ThaiFriendly's 14-day refund policy aligns with this right for eligible purchases, excluding in-app purchases.
Cancellation and disputes
Consumers must cancel subscriptions through the purchase platform; uninstalling does not cancel the service.
If you cannot cancel or are billed despite cancelling, document your attempts and contact your payment provider to dispute the charge.
Misleading conduct and enforcement
Misleading or deceptive conduct is prohibited under NZ law; persistent complaints about undisclosed limits or deceptive terms may be reported.
Consumers can seek help from the Commerce Commission or their financial institution if the service was not as described.
Customer experiences
Positive experiences
Some users report successful matches and responsive support resolving accidental charges quickly.
Examples include long-term relationships formed through the service and fast refunds in isolated incidents.
Negative experiences
Many complaints mention difficulty cancelling, delayed or no support responses, and unexpected billing problems.
Other issues reported include perceived deceptive limits on free messaging, photo verification blocks after subscribing, and variable profile quality.
Documentation checklist
What to record
- Subscription purchase receipt (date, amount, payment method).
- Account email/username and the platform used to subscribe (App Store, Google Play, 2co).
- Dates and screenshots of cancellation attempts or confirmation pages.
Who to contact
- Thaifriendly Support: Contact page.
- Payment provider (Apple, Google, card issuer) with your documentation.
- Keep copies of all email exchanges and support ticket numbers.
Common mistakes
Assuming uninstalling cancels the subscription
Uninstalling the app does not cancel the subscription and will likely result in continued billing.
Always cancel via the App Store, Google Play, or 2co depending on how you paid.
Not documenting attempts to cancel
Users who do not keep records often struggle to prove they tried to cancel when disputes arise.
Take screenshots and save emails to support a chargeback or dispute with your bank or payment platform.
Expecting in-app purchases to be covered by site refunds
Many users assume the site's refund policy covers all payments; however in-app purchases are governed by the platform's policies.
Check the payment channel rules before relying on the site's 14-day policy.
Comparative recap
Quick comparison
This table compares key aspects of ThaiFriendly against typical expectations for subscription services.
When to escalate
If billing continues after cancellation and platform support is unhelpful, escalate to your bank or NZ consumer authorities.
| Aspect | ThaiFriendly | Typical alternatives / Action |
|---|---|---|
| Cancellation method | Platform-specific: App Store, Google Play, or 2co | Cancel via the same platform used to pay; do not rely on uninstalling |
| Refund window | 14 days for first-time purchases (excludes in-app) | If in-app, request refund through Apple/Google; keep receipts |
| Support responsiveness | Mixed reports - some fast, many slow or unresponsive | Document attempts, contact payment provider if unresolved |
After cancelling
Useful links
- Support / Contact: https://www.thaifriendly.com/contact.php
- Refund information: https://www.thaifriendly.com/refund.php
- Privacy and data: https://www.thaifriendly.com/privacy.php
- Google payments: https://payments.google.com
Next practical steps
Save cancellation confirmations and monitor your bank statements for any further charges.
If you are charged after cancelling, contact the platform (Apple/Google/2co) and your card issuer to dispute the charge.
Address
Registered operator
Oxixo Private Limited
105 Cecil Street, The Octagon, #18-00, Singapore 069534
Notes on postal cancellations
There is no New Zealand postal address for cancellations; manage subscriptions via the website or app platforms.
For support or refund requests, use the online contact and refund pages linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.