Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Venntro Media Group service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Venntro Media Group: Easy Method
What is Venntro Media Group
Overview
Venntro Media Group is a company that operates online dating and entertainment sites and platforms. It is registered in the United Kingdom and provides subscription-based services and virtual credits (Extras) on its sites.
Services offered
The company runs websites where users can purchase subscriptions and virtual credits for features or gifts. Venntro’s terms are referenced across multiple related sites and outline online subscription and credit rules.
How to cancel Venntro Media Group
Online cancellation (primary method)
- Sign in to the Venntro-hosted site where you subscribed (check your receipt or account email for the specific site).
- Go to your account or subscription settings and look for a "Cancel subscription" button or link.
- Follow the on‑screen steps and confirm cancellation before your next renewal date to stop further billing.
- Save or screenshot any confirmation message or email that shows the cancellation date and details.
If you cannot cancel online
- Search your email for the original receipt or welcome message; it often contains links or account details.
- If no online cancel option is available, contact the payment provider (bank or card issuer) to stop recurring payments.
- As a last resort, consider disputing the charge with your bank or card provider if you continue to be billed after cancellation.
What happens when you cancel
Access and service period
Cancellation typically prevents future renewals but usually does not refund unused prepaid time. You will generally keep access until the end of the current paid period.
Billing and renewal
You must cancel before the next renewal date to avoid the next charge. Venntro’s terms state cancellation must be completed before renewal via the online process.
Account and data
Account data, messages, and purchase history may remain on the site after cancellation. If you need records, download receipts and take screenshots before you lose access.
Will I get a refund?
Venntro’s stated refund policy
Venntro’s terms indicate that cancellation does not entitle users to refunds for unused prepaid subscription periods. Credits purchased for Extras (virtual gifts) are explicitly non‑refundable.
There is no formal 14‑day statutory cooling‑off right stated in the available Venntro terms.
Exceptions and steps if charged
- If you believe you were charged in error, first contact the site’s support and provide proof of cancellation and transaction details.
- If the company does not resolve the issue, contact your payment provider or bank to dispute the charge or stop further payments.
- You may also report misleading practices to New Zealand consumer authorities if you consider the service was misrepresented.
Venntro Media Group plans and pricing
Pricing availability
No publicly available New Zealand dollar (NZD) pricing for Venntro Media Group was found for 2024 or 2025 across official sources and third‑party coverage.
Summary table
| Plan | Price (NZD) | Billing frequency | Notes |
|---|---|---|---|
| Subscription plans | Varies | Varies | Prices not publicly listed in NZD |
| Virtual credits / Extras | Varies | Varies | Credits are non‑refundable according to terms |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and fair trading provisions enforced by the Commerce Commission. These laws prohibit misleading or deceptive conduct.
What you can do
- If services are misrepresented or not provided as advertised, you can file a complaint with the Commerce Commission: Commerce Commission New Zealand.
- For general consumer advice and next steps, see Consumer NZ: Consumer NZ.
- If you cannot resolve billing disputes, contact your bank or card issuer to dispute unauthorized or recurring charges.
Customer experiences
Positive feedback
Some older reviews describe Venntro as helpful and impressive. These comments are limited in number and appear to date from several years ago.
Negative feedback
More recent and numerous reviews report issues including continued charges after cancelation, difficulty contacting support, account access problems, and challenges obtaining refunds.
Complaints are visible on Trustpilot, ScamCharge, TrustBurn, and consumer complaint sites describing recurring charge and cancellation problems.
Documentation checklist
What to gather
- Account email and username used to register with the Venntro site.
- Order receipts, transaction IDs, and card or app‑store payment receipts.
- Dates and screenshots showing subscription status, the "Cancel subscription" button, and any confirmation messages.
- Bank or card statements showing the charges (highlight dates and amounts).
- Copies of all email or chat correspondence with the site or support.
Why this helps
- Clear records make disputes with the company, your bank, or consumer authorities faster and stronger.
- Proof of cancellation attempts and billing history helps support refund or chargeback claims.
Common mistakes
Assuming automatic refunds
Users sometimes expect an automatic refund when they cancel. Venntro’s terms state cancellations do not guarantee refunds for unused prepaid periods, so assume no refund unless confirmed otherwise.
Cancelling in the wrong place
Many problems come from cancelling in an app store or different site instead of the specific Venntro‑hosted site where the subscription was taken. Always cancel on the same platform where you originally subscribed or follow the platform’s app‑store cancellation procedure if that was used.
Comparative recap
Quick comparison
| Feature | What Venntro states | Practical advice |
|---|---|---|
| Cancellation method | Online "Cancel subscription" before renewal | Cancel via the site where you subscribed; save confirmation |
| Refunds | No refunds for unused periods; credits non‑refundable | Expect no refund; dispute with bank if charged after cancellation |
| Customer support | Limited formal help documentation located | Keep records and use bank dispute channels if unresponsive |
| Pricing transparency | No NZD pricing publicly available | Check receipts and app‑store listings for local currency charges |
Key takeaways
Cancel before the next renewal date via the online cancel option and keep documentation. Do not assume entitlement to refunds.
If you are billed after cancelling or experience misleading practices, gather evidence and escalate to your payment provider and New Zealand consumer authorities.
After cancelling
Monitor your accounts
- Check bank and card statements for further charges for at least two billing cycles.
- Save all confirmation emails and screenshots related to cancellation and any subsequent communications.
Where to get help and report issues
- Report or read user reports: Trustpilot Venntro reviews.
- Community charge reports: ScamCharge Venntro page.
- Older user reviews and reports: TrustBurn Venntro reviews.
- For New Zealand consumer guidance: Commerce Commission NZ and Consumer NZ.
Address
Company address
Venntro Media Group Ltd., 59 - 60 Thames Street, Windsor, Berkshire SL4 1TX, United Kingdom.
Notes
This is the registered UK address; no New Zealand office or NZ address could be located in the available information.
If you need to send formal correspondence, include all account and transaction details and keep copies of what you send.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.