Cancel Wink: Easy Method

What is Wink

Overview

Wink is a smart-home platform and app that controls connected devices, automations, and integrations beyond local Wi‑Fi control.

How people use Wink in New Zealand

New Zealand customers use the Wink app or web portal to manage devices, buy products, and subscribe to premium features billed in US dollars.

Wink’s online support and account tools are the primary ways to manage orders and subscriptions for NZ customers.

How to cancel Wink

Cancel a product order placed on wink.com

• Email questions@wink.com within 24 hours or by the next business day to request cancellation.
• If the order is already processed or shipped, cancellation is not allowed and you must follow the returns process after delivery.
• Include your order number, account email, and a clear cancellation request in the email.

Cancel a subscription (app or web)

• If you subscribed directly via the Wink account portal, cancel through your account payment/settings page online.
• If you subscribed through the Apple App Store or Google Play, you must cancel via those third‑party stores (not via Wink support).
• No prorated refunds are provided for subscriptions; the subscription typically remains active until the end of the paid period.

What happens when you cancel

Access and service status

For subscriptions, cancelling usually stops future billing but your paid access generally continues until the end of the current billing period.

If you cancel an order before it ships and cancellation is accepted, the order is stopped and not delivered.

Data and account effects

Cancelling a subscription does not necessarily delete your account or device data; check account settings to remove devices or request data deletion if required.

Saved automations and settings may remain unless you remove them manually or request account deletion from support.

Will I get a refund?

Refunds for cancelled orders before shipping

If a cancellation succeeds before shipping, Wink issues a refund to the original payment method, typically within 1 - 3 business days after confirmation.

Returns and refunds after delivery

• Products purchased via wink.com may be returned within 30 days in like‑new condition for a refund.
• Refunds for returns are typically processed to the original payment method within about 10 business days after the returned item is received and inspected.
• If the return is not due to a Wink error, return shipping costs may be deducted from the refund.

Wink plans and pricing

Subscription pricing summary

Wink lists a Monthly Subscription price billed in US dollars. There is no NZD‑specific pricing shown on the site.

Currency and local cost note

The NZ dollar amount you pay will depend on current exchange rates and any fees your payment provider charges.

Your consumer rights in New Zealand

Key New Zealand consumer protections

Under New Zealand law (eg, the Consumer Guarantees Act and Fair Trading Act), goods must be of acceptable quality, fit for purpose, and match their description.

These rights apply regardless of a retailer’s stated returns policy and can give you remedies for faulty or misdescribed products.

Cooling‑off and change‑of‑mind

There is no automatic statutory 14‑day EU‑style cooling‑off right in New Zealand for online purchases; change‑of‑mind returns depend on the seller’s policy.

Wink’s stated 30‑day return window is a voluntary policy and may be the route for change‑of‑mind refunds where offered.

Customer experiences

Common positive points

Customers often value Wink for its device integrations and app features that enable remote control and automation.

Common issues reported

Typical concerns include timing around cancellations (must contact quickly) and delays in refunds if returns are required.

Some customers note that subscriptions purchased through app stores require cancellation through those stores, which can cause confusion.

Documentation checklist

Order cancellation documents

• Order number and date
• Account email and username
• Payment method used (last 4 digits if applicable)

Returns and refund documents

• Proof of purchase (receipt or confirmation email)
• Photos of item condition if returning for a fault
• Tracking details for returned parcels

Common mistakes

Waiting too long to request cancellation

Many customers assume they can cancel at any time; Wink requires cancellations via wink.com email within 24 hours or the next business day for web orders.

If you wait until the order is processed or shipped, you’ll need to use the returns process instead of cancelling.

Using the wrong cancellation method

Subscriptions purchased through Apple or Google must be cancelled in those stores; contacting Wink support will not stop app‑store billing.

Also, failing to include order details in your email can delay processing - always attach order number and account email.

Comparative recap

Quick comparisons

This table contrasts the main cancellation and refund paths for web orders and app‑store subscriptions.

Notes for NZ customers

Remember that refunds and currency conversions depend on your payment provider; consult your bank or card issuer for exact NZD amounts.

After cancelling

What to monitor

Keep an eye on your email for cancellation confirmation and any refund notifications.

Check your bank or card statement for the refund; currency conversions may cause timing differences.

Helpful links and next steps

Contact Wink support: questions@wink.com.

Wink website and account portal: https://www.wink.com.

App Store subscriptions: Apple subscriptions (NZ).

Google Play subscriptions: Google Play subscriptions.

New Zealand consumer help: Consumer Protection (MBIE) and Consumer NZ.

Address

Postal address

Wink does not provide a physical postal address for cancellations in New Zealand in its public documentation.

Best contact method

Use email (questions@wink.com) or the account portal to request cancellations, refunds, or account changes.

For app‑store billed subscriptions, manage cancellations through Apple or Google Play support pages.