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I hereby notify you of my decision to terminate the contract relating to the Yubo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Yubo: Easy Method
What is Yubo
Overview
Yubo is a social networking app for meeting and chatting with people, operated by Twelve‑App SAS in France. It offers free core features plus paid subscription tiers with extra functionality.
Main features
Features include live streaming, chat, friend discovery and optional subscription upgrades (Power Pack, Elite Pack) for additional benefits. Account management is handled in the app.
How to cancel Yubo
Subscriptions (Power Pack / Elite Pack)
- iOS (Apple App Store): Cancel via the Apple subscriptions section in your device settings. See Yubo's terms: Yubo Terms.
- Android (Google Play): Open the Play Store → Payments & subscriptions → Subscriptions, then select and cancel the Yubo subscription.
- Do not rely on deleting the app or the Yubo account to stop recurring App Store or Google Play subscriptions; those must be canceled in the respective store settings. See support: How to cancel.
Account deletion
- To delete your Yubo account, use the app settings (Account > Delete account) or follow the in-app deletion flow.
- Account deletion does not automatically cancel purchases made through Apple or Google; cancel subscriptions separately in the store.
What happens when you cancel
Access and renewal
Cancelling a subscription stops future automatic renewals at the end of the current billing period.
You typically retain access to paid features until your current paid period expires; the subscription will not renew afterwards.
Data and account
Deleting your Yubo account removes your profile according to Yubo's account deletion process, subject to their data-retention practices and privacy policy.
Keep a copy of any information you need before deleting, as deletion may be irreversible for profile content.
Will I get a refund?
General refund policy
Yubo states that purchases (subscriptions and in-app items) are generally non-refundable unless local law requires otherwise.
This means refunds are rare unless a consumer-rights law in your country provides a remedy.
Platform-specific refund routes and exceptions
- iOS (Apple): Apple handles App Store refunds. Request a refund via reportaproblem.apple.com.
- Android (Google Play): If within 14 days of purchase, you may submit a refund request to Yubo support with the Google purchase number (GPA-...), purchase date and amount. See Yubo support: Request a refund.
- EU consumers: There is a 14‑day right of withdrawal under EU rules, but App Store refunds are handled by Apple directly.
Yubo plans and pricing
Available plans
Yubo offers tiered paid plans such as Power Pack and Elite Pack and other in-app purchases.
Pricing details
Exact New Zealand Dollar (NZD) prices are not publicly listed in the sources available; prices may vary by country and are shown in-app.
| Plan | Typical billing | Price (NZD) |
|---|---|---|
| Power Pack | Recurring subscription | Varies |
| Elite Pack | Recurring subscription | Varies |
| In-app items | One-time purchases | Varies |
Your consumer rights in New Zealand
Applicable laws
New Zealand consumers are protected by laws such as the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws require services to be supplied with reasonable care and skill and prohibit misleading conduct.
Practical remedies
- If Yubo's service fails to meet guarantees, you may be entitled to remedies such as a repair, replacement, reduction in price or refund under NZ law.
- Yubo's terms note no general right of withdrawal except where local law requires it, so NZ statutory rights may still apply despite Yubo's policy.
Customer experiences
Common complaints
Public reviews for Yubo in New Zealand show many negative reports including issues with moderation, harassment, unexplained bans, and slow or ineffective support.
Trustpilot shows a low overall score (2.1/5) with a high proportion of 1‑star reviews; users frequently mention fake accounts and poor moderation. See: Trustpilot NZ.
Other notes
Not every user reports problems; some people use Yubo without incident. Experience can vary by user, region and how the app is used.
Keep expectations realistic and document issues promptly if you need to seek remedies or a refund.
Documentation checklist
What to gather
- Order receipt or confirmation email (Apple/Google order ID).
- Purchase number for Google Play (GPA-...), purchase date and amount.
- Screenshots of subscription page, billing entries and any error messages.
- Your Yubo account email, username and device type (iOS or Android).
How to submit
- For Apple purchases: use reportaproblem.apple.com and keep Apple’s reference number.
- For Google purchases within 14 days: contact Yubo support with the Google purchase number and supporting documents. See: Yubo refund support.
Common mistakes
Cancellation mistakes
Many users delete the Yubo app or their account assuming that cancels a subscription; this does not stop App Store or Google Play recurring billing.
Always cancel the subscription directly in your App Store or Google Play account settings to avoid unexpected charges.
Refund mistakes
Expecting Yubo to process an App Store refund is a common error; Apple handles iOS refunds and must be contacted via Apple's system.
For Google Play refunds, missing the 14‑day window or not providing the GPA purchase number can delay or prevent a refund request.
Comparative recap
Quick comparison
The table below summarises how cancellation and refunds differ between the Yubo app, Apple and Google Play.
| Item | Yubo app / Account | iOS (Apple App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Delete account in-app (does not stop store subscriptions) | Cancel via Apple Subscriptions in device settings | Cancel via Play Store → Payments & subscriptions → Subscriptions |
| Who handles refunds | Yubo handles some Android refund requests (within rules) | Apple handles refunds via reportaproblem.apple.com | Google/Play and Yubo may handle refunds; Yubo accepts requests within 14 days |
| Deleting app effect | Removes app but does not cancel store billing | No effect on subscription until cancelled in Apple settings | No effect on subscription until cancelled in Play Store |
After cancelling
What to check
- Confirm cancellation in Apple or Google subscriptions and save any confirmation screenshots or emails.
- Verify the subscription end date and that no further charges will occur after the period ends.
Useful links
- Yubo cancel subscription help: How to cancel.
- Yubo refund requests and policy: Request a refund.
- Yubo terms of service: Terms of Service.
- Apple refund requests: reportaproblem.apple.com.
Address
Company address
TWELVE‑APP - Privacy, 59 rue de Ponthieu, bureau 562, 75008 Paris, France.
Privacy or account requests
Use the in-app settings or Yubo’s support channels for account deletion and privacy enquiries; no New Zealand postal address for cancellations was identified.