Cancel Zoosk: Easy Method

What is Zoosk

Overview

Zoosk is an online dating service and mobile app that matches people using profile information and behavioural data. It offers messaging, SmartPicks (behaviour‑based matching), and paid subscription features like seeing who liked you.

Who uses it

Zoosk serves singles globally, including New Zealand, with free and premium tiers. Paid plans give expanded messaging and visibility features not available on the free account.

How to cancel Zoosk

Cancel via web (zoosk.com)

• Login to your account at zoosk.com.
• Go to Settings → Subscription → Cancel Subscription → Unsubscribe.
• Select a reason and confirm; you will see an end date. The subscription continues until the end of the billing period.

Cancel via iOS (App Store)

• Open Settings on your iPhone/iPad or use the App Store app and access your Apple ID → Subscriptions.
• Find Zoosk and choose Cancel Subscription. You must cancel through Apple; Zoosk receives notice once the subscription period ends.
• Apple handles billing and refunds for App Store purchases; contact Apple Support for App Store refunds.

Cancel via Android (Google Play)

• Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions.
• Select Zoosk and Cancel Subscription. Cancelling in Google Play stops future renewals.
• The Zoosk app may still show “renewing” or active until the paid period expires.

What happens when you cancel

Access after cancelling

When you cancel a paid subscription, you retain paid features until the end of your current billing period. Access ends automatically on the end date shown after cancellation.

Billing and renewals

Cancellation prevents future automatic renewals but does not typically produce a pro rata refund. For App Store and Google Play subscriptions, Apple or Google manage renewals and billing.

Account and data

Cancelling a subscription does not automatically delete your Zoosk account or profile. If you want your profile removed, use the account/profile deletion option in Settings.

Will I get a refund?

Standard refund policy

Zoosk's standard policy is that subscription fees, partially used periods, and Zoosk Coins are non‑refundable unless required by law. This is the general position reported in Zoosk help materials.

Exceptions and discretionary refunds

• Some US state laws allow a limited cancellation window (e.g., by midnight of the third business day) with a refund; these are US‑specific exceptions.
• Zoosk may grant refunds at its discretion for rare cases such as billing errors or unauthorised charges, but this is uncommon.

What to do if you believe you’re owed a refund

If you think you qualify for a refund (billing error, unauthorized charge), contact Zoosk support and provide proof such as receipts and bank statements.

If Zoosk refuses and you are in New Zealand, you may be able to dispute charges through your bank or card issuer or pursue remedies under NZ consumer law (see next section).

Zoosk plans and pricing

Typical subscription plans

Below are sample premium subscription prices for New Zealand for 2024 - 2025. Additional purchases like Coins may apply.

Notes about pricing

Prices can change and promotions may alter the cost. Check the subscription page in your account or the app for current NZ pricing.

Your consumer rights in New Zealand

Legal protections overview

Under New Zealand law (for example, the Consumer Guarantees Act and the Fair Trading Act), consumers have rights against services not provided as described or handled unfairly.

Zoosk’s “no refunds” policy does not automatically override statutory consumer protections in New Zealand.

How to use your rights

• If the service was faulty, misrepresented, or Zoosk failed to provide what was promised, you can request remediation under NZ law.
• You may contact Zoosk support first; if unresolved, consider contacting your bank/card issuer to dispute charges or seek help from NZ consumer authorities.

Customer experiences

Positive feedback

Many users praise Zoosk’s ease of use, swipe/contact features, and SmartPick matching. Some report genuine connections and useful profile validation tools.

Negative feedback

Common complaints include encountering fake or inactive profiles, search filters not behaving as expected, and difficulty contacting support or cancelling in some cases.

There is at least one reported NZ incident where a user claimed repeated charges occurred despite not saving card details; this underscores the importance of checking billing history and subscription status.

Documentation checklist

What to collect before contacting support

• Account email and user ID (if available).
• Purchase receipts or confirmation emails showing subscription charges.
• Bank or card statements showing the charge(s) in question.
• Screenshots of subscription status in your Zoosk account or app.
• Any correspondence with Zoosk or screenshots of in‑app subscription pages.

Where to use the documentation

• Attach this evidence when contacting Zoosk Help via the app or online help centre.
• Use the evidence when disputing charges with your bank or card issuer if necessary.

Common mistakes

Failing to cancel via the right account

Many users cancel the app but not the subscription in the store that charged them. App Store and Google Play subscriptions must be cancelled through Apple or Google, not from inside Zoosk.

Assuming cancellation means immediate refund

Assuming cancellation automatically triggers a refund is a common error. Cancellation usually stops renewals but does not refund the unused period under Zoosk’s standard policy.

Missing confirmation and end date

Some people do not save the cancellation confirmation or check the end date. Always keep the confirmation and note the date access will end to avoid surprise charges.

Comparative recap

Quick comparison table

After cancelling

Next steps

• Save the cancellation confirmation and note the subscription end date shown in your account or store receipt.
• Remove payment details in your Zoosk account if you do not plan to use the service again, and consider deleting your profile if you want it removed permanently.

If you have problems

• Zoosk Help Centre: Zoosk Help.
• Apple subscriptions support: Manage subscriptions on Apple.
• Google Play subscriptions support: Manage subscriptions on Google Play.
• New Zealand consumer information: consumerprotection.govt.nz.

Address

New Zealand postal address

Zoosk does not provide a specific New Zealand postal address for cancellation. Cancellations for NZ users must be completed online via your Zoosk account or through the App Store / Google Play subscription settings.

Other contact options

• Use the in‑app Help or Zoosk Help Centre for support requests and billing enquiries.
• If charges are unauthorized or unresolved, contact your bank or card issuer to dispute the transaction and provide the documentation checklist above.