Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Abcmouse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Abcmouse: Easy Method
What is Abcmouse
Overview
ABCmouse is a subscription-based early learning program for children that offers curriculum, games, and activities online and via apps.
How it is delivered
Access is provided through the ABCmouse website and mobile apps, and billing can be direct or via app stores (Apple or Google Play).
How to cancel Abcmouse
If you subscribed directly (direct billing)
- Log in to the Parent Section on the ABCmouse website or app.
- Go to My Account → Cancellation, or in the app Settings → Manage My Account → Cancel Membership.
- Follow the on-screen prompts to confirm cancellation. No cancellation fees apply.
- Support article: ABCmouse cancellation & refund policy.
If you subscribed through Apple App Store
- Manage or cancel via your Apple device Settings → your Apple ID → Subscriptions → ABCmouse, or use the App Store app.
- You can also cancel via iTunes on a Windows or Mac computer.
- Cancellation stops future billing; access continues until the end of the current paid period.
- Apple cancellation instructions: Apple cancellation instructions.
If you subscribed through Google Play
- Cancel through your Google Play account (Subscriptions section) on the device or play.google.com/store/account.
- Cancellation halts future payments but you typically retain access until the subscription period ends.
- For details, see: ABCmouse cancellation & refund policy.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops future billing but you normally keep access until the end of the current paid period.
No immediate access removal is indicated for standard cancellations made through ABCmouse or app stores.
Account and data handling
Your ABCmouse account and any child profiles generally remain in the system after cancellation unless you request deletion.
To remove data or close an account entirely, contact ABCmouse support or follow account settings for data removal.
Will I get a refund?
ABCmouse refund policy
ABCmouse states subscription charges are final and non-refundable once prepaid or renewed.
The company does not offer full or prorated refunds as a standard policy.
Possible exceptions and practical steps
- Refunds are not mentioned as a standard right in ABCmouse policies; a 14-day cooling-off period is not provided in their documentation.
- If you believe the service was misrepresented or defective, raise the issue with ABCmouse support and keep records of communications.
- Support article: ABCmouse cancellation & refund policy.
Abcmouse plans and pricing
Available plan information
No official New Zealand pricing in NZD is provided publicly by ABCmouse.
Official web and App Store prices are typically listed in USD.
Pricing table
| Plan | Price (NZD) |
|---|---|
| Monthly subscription | Varies |
| Annual subscription | Varies |
| Free trial (when offered) | Varies |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer law - including the Consumer Guarantees Act and Fair Trading Act - protects consumers against misleading conduct and unfair contract terms.
These laws can apply even if a supplier’s terms state no refunds.
Practical options under NZ law
- If the service is not fit for purpose or was misrepresented, you may seek remedies through the Commerce Commission or the Disputes Tribunal.
- Keep records of advertisements, purchase pages, receipts, and communications to support any dispute or complaint.
Customer experiences
Positive feedback
Some reviewers report that ABCmouse customer care resolved issues by email after users raised concerns.
Such outcomes appear to be possible but not guaranteed for all customers.
Negative feedback
Many complaints describe continued charges after attempts to cancel and frustration contacting support.
Other criticisms mention confusing trial/upgrade flows and claims of poor clarity at purchase.
Documentation checklist
What to gather before you cancel
- Account email and username used to subscribe.
- Order receipts, subscription confirmation emails, and payment dates.
- Screenshots of subscription pages, trial offers, or any promotional claims.
What to keep if you need to dispute
- All correspondence with ABCmouse or app store support (emails, chat transcripts).
- Transaction records from your bank, Apple ID, or Google Play purchase history.
Common mistakes
Assuming cancellation is immediate
Some users assume canceling stops access immediately; in practice, billing stops but access usually continues until period end.
Check your subscription end date so you know when access will actually end.
Trying to cancel in the wrong place
Charging continues if you cancel through ABCmouse when the subscription was purchased via Apple or Google Play.
Always cancel through the platform that handled your billing (Apple ID or Google Play) to stop future charges.
Comparative recap
Quick comparison
This table compares key consumer outcomes for ABCmouse and common expectations from other subscription services.
Highlights
| Feature | ABCmouse | Typical alternative services |
|---|---|---|
| Cancellation method | Direct account or app-store specific | Similar: account or app-store specific |
| Refunds | Generally no refunds or prorated credits | Some services offer prorated refunds or trial-window refunds |
| Access after cancel | Access until end of paid period | Often access until period end; varies by provider |
After cancelling
Follow-up steps
- Confirm cancellation by checking account settings or app-store subscription status.
- Save confirmation emails or screenshots as proof of cancellation.
Helpful links
- ABCmouse cancellation & refund policy
- Apple cancellation instructions (ABCmouse)
- Commerce Commission (New Zealand)
- Disputes Tribunal (New Zealand)
Address
Company contact address
Age of Learning, Inc. Attention: Legal Department
P.O. Box 230 Glendale, CA 91209 USA
Notes on postal contact
No specific New Zealand mailing address for ABCmouse cancellations was found in the available documentation.
For fastest resolution, use the in-app or web cancellation options and contact support via the ABCmouse Help Center links above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.