Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chegg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chegg: Easy Method
What is Chegg
Overview
Chegg is an online student services company offering study help, textbook rentals, eTextbooks, and subscription services for homework answers and tutoring. It is a US-based digital platform used by students worldwide.
Main offerings
Services commonly include Chegg Study (homework answers and explanations), textbook rental/eTextbook access, and additional study tools. Availability and exact features can vary by plan and region.
How to cancel Chegg
Cancel via web (Chegg.com)
- Log in to your account at Chegg.com.
- Go to "My Account" → "Orders" → select the "Subscriptions" tab.
- Select the subscription you want to cancel, choose a cancellation reason and click "Continue".
- Your access typically remains until the end of the current billing cycle.
Cancel via mobile app stores
- iOS (App Store): Open Settings → your name → Subscriptions → tap the Chegg subscription → "Cancel Subscription".
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select Chegg → "Cancel subscription".
- Note: Deleting or uninstalling the Chegg app does not cancel the subscription; you must cancel through the account on the web or via the app store used to subscribe.
What happens when you cancel
Access after cancellation
After you cancel, access to paid features usually continues until the end of your current billing period. You will not be billed again after the cancellation takes effect.
Data and account status
Canceling a subscription does not necessarily delete your Chegg account or stored data. You may retain account access for login, order history, and any content tied to your account.
Will I get a refund?
Chegg's stated policy
Chegg's Terms of Use state that fees and charges are non-refundable unless an exception is explicitly disclosed at purchase.
See Chegg’s Terms of Use for details: Chegg Terms of Use.
Exceptions and third-party app stores
- There is no general 14‑day cooling-off refund right stated in Chegg's digital subscription terms.
- Apple or Google Play may offer refunds through their own processes if you request one from them; Chegg itself does not guarantee refunds in most cases.
- For disputes about service quality, New Zealand consumer law (see below) may provide remedies despite a "no refunds" clause.
Chegg plans and pricing
Common plan types
The exact plans and names can change over time. Below are typical categories you may encounter when subscribing to Chegg services.
Pricing note
Prices vary by plan, promotions, and region. If no specific NZ pricing is available from your account, expect regional variation and check the sign-up flow for exact NZD amounts.
| Plan | Description | Price (NZD) |
|---|---|---|
| Chegg Study | Answers to textbook questions, step-by-step solutions, and expert Q&A. | Varies |
| Chegg Study Pack | Chegg Study plus additional tools such as writing help and plagiarism check (where offered). | Varies |
| Textbook Rental / Purchase | Physical textbook rental or purchase and eTextbook access. | Varies |
| Other add-ons | One-off purchases, tutoring sessions, or premium features subject to availability. | Varies |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act (CGA), services must be supplied with reasonable care and skill, be fit for purpose, and provided within a reasonable time.
Businesses cannot contract out of CGA rights by using terms like "no refunds" to avoid statutory obligations.
Remedies and dispute paths
- If Chegg's service fails to meet CGA guarantees, NZ consumers can seek remedies such as a refund, repair, or compensation for loss.
- If Chegg refuses to remedy the issue, escalate via the Disputes Tribunal or seek help from Citizens Advice Bureau or Community Law.
- Useful NZ guidance: How to complain (govt.nz).
Customer experiences
Positive feedback
Some users report that Chegg can be a helpful textbook and solution resource, praising past utility for rentals and explanations.
Positive comments are relatively few compared to negative reviews in some markets.
Negative feedback
Common complaints include continued billing after cancellation, difficulty obtaining refunds, limited or AI-only support, and inconsistent answer quality.
Many negative reviews describe frustration with support and access; see New Zealand Trustpilot for user reports: Chegg reviews (Trustpilot NZ).
Documentation checklist
What to gather before you cancel
- Account email/username and the subscription name.
- Order number(s) or receipts showing charge dates and amounts.
- Screenshots of active subscriptions and the cancellation confirmation, if available.
What to keep after cancelling
- Any confirmation emails or in-account cancellation messages.
- Records of correspondence with Chegg support, and payment records (bank/credit card statements).
Common mistakes
Assuming uninstall cancels subscription
Many users mistakenly delete the app but do not cancel the subscription. App deletion does not stop billing - cancel via Chegg.com or the app store used to subscribe.
Not keeping proof of cancellation
Failing to save cancellation confirmations can make disputes harder to resolve if billing continues. Always capture and keep confirmation emails or screenshots.
Comparative recap
At-a-glance comparison
| Service | Best for | Cost | Refund / Cancellation |
|---|---|---|---|
| Chegg | Paid study tools, textbook rentals, Q&A access | Varies | Generally no refunds per Chegg terms; app stores may offer refunds; NZ CGA may apply |
| Free resources (eg. Khan Academy) | Free lessons and practice | Free | Not applicable |
| Other paid services (eg. Course-specific tutors) | Subject-specific tutoring and services | Varies | Depends on provider and payment method; app store rules may apply |
After cancelling
Check your statements
Monitor your bank or card statements for at least one billing cycle to confirm no further charges occur.
If you see unexpected charges, collect documentation and contact Chegg support or the payment provider immediately.
Where to get help in New Zealand
- Consumer rights overview and complaint guidance: govt.nz.
- Legal guidance on returns and refunds: Sprintlaw article.
- Information on the CGA: Consumer Guarantees Act (summary).
Address
Chegg corporate address
Chegg, Inc., 3990 Freedom Circle, Santa Clara, California 95054, USA.
Notes on local contact
There is no dedicated New Zealand postal address for cancellations found in available public sources; cancellations are handled via the website, the app store used to subscribe, or Chegg support channels.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.