Cancel Homer: Easy Method

What is Homer

Overview

Homer is an educational subscription service and app focused on early reading and learning for young children. It provides guided learning pathways, activities, and parent resources designed to engage kids through stories, games, and practice.

Core features

Key features include personalized learning pathways, multiple child profiles, and offline activities in some plans. Content and presentation aim to be child-friendly and engaging for early learners.

How to cancel Homer

Web cancellation (learnwithhomer.com)

• Sign in at learnwithhomer.com using the account that holds the subscription.
• Go to Account or Subscription settings and choose Cancel Subscription.
• To avoid future charges, cancel at least 24 hours before the end of your current subscription period.
• Cancellation through account settings takes effect at the period end; you keep access until then but will not be charged thereafter.

iOS (App Store) and Android (Google Play)

• If you purchased via the iOS app, manage or cancel the subscription through the Apple App Store - cancellations cannot be done on the Homer website.
• If you purchased via the Android app, manage or cancel the subscription through Google Play - cancellations cannot be done on the Homer website.
• Use your Apple ID or Google account subscription management screens to see renewal dates and cancel.

What happens when you cancel

Access after cancellation

If you cancel a web subscription, your cancellation typically takes effect at the end of the current paid period. You will retain access until that period expires.

Billing and renewal

• Cancel at least 24 hours before period end to prevent the next charge for web subscriptions.
• App Store and Google Play subscriptions renew and are managed by those stores; cancel there to stop future billing.

Account data and profiles

Account information and child profiles typically remain in your account after subscription expiry, allowing restoration if you resubscribe. Check the Homer account settings or support for data retention details.

Will I get a refund?

Web purchases: Homer policy

Subscription fees for web purchases are generally non-refundable except as expressly stated in Homer’s Terms or other stated refund policies.

Legal exceptions in New Zealand

• New Zealand consumers retain statutory rights under the Consumer Guarantees Act and other protections; “all sales are final” clauses cannot override those rights.
• If a service fails substantially to meet CGA standards (acceptable quality, fit for purpose, reasonable skill and care), you may be entitled to remedies such as a refund or cancellation.

Homer plans and pricing

Available plans

Homer typically offers monthly and annual Learn & Grow subscription plans. Prices are shown in USD at purchase and may be converted to NZD by the App Store or payment processor.

Pricing notes

Exact NZD prices are not publicly listed; local currency conversion is applied at checkout by the store.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

• Services must be of acceptable quality, fit for purpose, provided with reasonable skill and completed within a reasonable time.
• If the service fails substantially, consumers can cancel, seek a refund, or require remedy under the CGA.

Unenforceability of 'no refunds' clauses

Clauses attempting to exclude statutory rights, such as “no refunds,” are not effective where the CGA or Fair Trading Act applies.

If you believe Homer has not provided the service as required, you can raise the issue citing your statutory rights and seek a remedy.

Customer experiences

Positive feedback

• Many users praise fast and engaging learning, personalized pathways, and varied educational content.
• Parents often note the child-friendly characters, games, and a user-friendly interface.

Negative feedback

• Reported issues include app crashes, loading failures, and occasional glitches that affect usability.
• Some users find subscription fees expensive, note limited progress tracking, and say content can feel repetitive for older children.

Documentation checklist

What to prepare before cancelling

• Account email and username used to subscribe (web or in-app).
• Order confirmation or receipt showing the subscription purchase date and renewal date.
• Device/App store account details if purchased via Apple App Store or Google Play.

Where to send requests or complaints

• Use in-app help or the Homer website support pages for account-specific cancellation help.
• For formal correspondence, use the registered address listed below or the support contact on the Homer website.

Common mistakes

Timing errors

A frequent mistake is cancelling too close to the renewal time; cancel at least 24 hours before period end for web subscriptions to avoid being charged for the next period.

For App Store or Google Play purchases, check the store’s renewal timeframes since they control billing.

Wrong cancellation method

Another common issue is trying to cancel an in-app purchase on the Homer website when the subscription was bought through Apple or Google.

If the purchase was made via the App Store or Google Play, you must cancel through that store’s subscription manager to stop future charges.

Comparative recap

Summary table

Quick takeaways

• Cancel web subscriptions via the Homer website at least 24 hours before renewal.
• App Store and Google Play purchases must be cancelled in those stores.
• You may have statutory rights to remedies under New Zealand law even if the provider’s policy says no refunds.

After cancelling

Next steps

Confirm cancellation by checking your account subscription status or the receipt from the relevant store. Keep confirmation emails or screenshots for your records.

Support and helpful links

• Homer website: learnwithhomer.com
• Apple support for subscriptions: Manage subscriptions on iPhone or iPad
• Google Play support for subscriptions: Manage subscriptions in Google Play

Address

Registered address

Registered Address: 15 Worcester Boulevard, Christchurch, New Zealand 8013.

For formal notices

Use the registered address above for formal cancellation notices or correspondence. Retain proof of posting or delivery when sending physical notices.