Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Learndash service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Learndash: Easy Method
What is Learndash
Overview
LearnDash is a learning management system (LMS) delivered as a WordPress plugin and a hosted Cloud product. It provides course creation, quizzes, reporting and user management tools for online teaching.
Product forms
LearnDash is available as a self‑hosted WordPress plugin (annual license) and as LearnDash Cloud (hosted plans available monthly or annually). Mobile app purchases may be handled through iOS/Android app stores.
How to cancel Learndash
Cancel via web (LearnDash plugin / Cloud)
- Sign in to your LearnDash Account Portal.
- Go to Subscriptions and click Manage (gear icon) for the subscription you want to stop.
- Disable auto‑renewal to prevent future charges; this stops renewals but does not immediately remove access.
- Contact LearnDash support if you need help or confirmation of cancellation.
Cancel in mobile stores (iOS / Android)
- Open the App Store (iOS) or Google Play (Android) on the device used to subscribe.
- Go to Subscriptions in your Apple/Google account and cancel the LearnDash subscription there.
- LearnDash cannot cancel App Store or Google Play subscriptions for you; refunds must be requested from Apple or Google.
What happens when you cancel
Access and renewal
Disabling auto‑renewal stops future payments but does not terminate access immediately.
Your account and license remain active until the current billing period or license expiry date.
Data and updates
Course content, user data and site files generally remain intact after canceling; you should back up site data before expiry.
After your license expires you may lose access to plugin updates, premium features and official support.
Will I get a refund?
Standard refund windows
- Annual plans purchased directly from LearnDash: refunds offered within 30 days of initial purchase by submitting a refund request form.
- Monthly LearnDash Cloud plan: refunds available within 15 days of initial purchase for the monthly Cloud plan.
- In‑app purchases via App Store or Google Play: refunds must be requested from Apple or Google; LearnDash does not process these refunds.
Exceptions and conditions
Refunds are subject to LearnDash’s stated policy and eligibility checks.
Consumer protections in New Zealand (see below) may provide remedies where services are faulty or misrepresented, but change‑of‑mind refunds are not legally required.
LearnDash plans and pricing
Pricing overview
Below are approximate NZD conversions of typical LearnDash plans. LearnDash does not publish exact NZD prices and amounts may vary by exchange rate.
Price table
| Plan | Approx. price (NZD) | Period | Features |
|---|---|---|---|
| Plugin - 1 Site (annual) | approx NZ$328.35/year | Annual | Self‑hosted WordPress plugin - core features, updates & support for 1 year |
| Plugin - 10 Sites (annual) | approx NZ$658.35/year | Annual | Self‑hosted plugin for up to 10 sites |
| Plugin - Unlimited Sites (annual) | approx NZ$1,318.35/year | Annual | Self‑hosted plugin for unlimited sites |
| LearnDash Cloud - Starter | approx NZ$47.85/month or NZ$573/year | Monthly/Annual | Hosted solution with WordPress hosting, SSL, backups, core features included |
| LearnDash Cloud - Growth | approx NZ$80.85/month or NZ$970/year | Monthly/Annual | Hosted solution with more features/support capacity |
| LearnDash Cloud - Pro | approx NZ$163.35/month or NZ$1,960/year | Monthly/Annual | Hosted solution with highest tier support and capacity |
Your consumer rights in New Zealand
Relevant laws
Consumers in New Zealand are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
These laws can require remedies (including refunds) when digital services are faulty, not as described, or misrepresented.
How this applies to LearnDash
- Change‑of‑mind refunds are not required by law in NZ; they depend on the seller’s stated policy.
- LearnDash’s 30‑day (annual) and 15‑day (monthly Cloud) refund policies offer broader guarantees than the minimum legal obligations.
- If you believe a legal remedy applies, contact LearnDash support first and, if unresolved, consider NZ consumer complaint channels.
Customer experiences
Positive feedback
Many users praise LearnDash support as prompt, knowledgeable, patient and professional.
Users also appreciate LearnDash’s flexibility, ease of use and comprehensive LMS features.
Negative feedback
Some users report challenges when integrating LearnDash into complex existing site setups; a few said support was less helpful in specific cases.
A small number of users note that documentation and tutorials could be more detailed for advanced scenarios.
Documentation checklist
What to gather before contacting support
- Account email and username used to buy LearnDash.
- Order number, purchase date and payment method.
- License key or subscription ID (if available).
- Screenshots of billing/subscription entries and the Account Portal showing auto‑renewal status.
- App Store or Google Play receipt for in‑app purchases (if applicable).
Supporting evidence for refunds or disputes
- Error messages, site logs or plugin conflict details demonstrating faults.
- Descriptions of missing or misrepresented features compared to marketing materials.
- Records of correspondence with LearnDash support and timestamps.
Common mistakes
Expecting immediate cancellation
Users sometimes expect access to end as soon as they disable auto‑renewal; in fact access continues until the license or subscription period ends.
Requesting the wrong refund channel
Requesting refunds from LearnDash for App Store or Google Play purchases will not succeed; these refunds must be handled by Apple or Google.
Comparative recap
Quick comparison
| Plan type | How to cancel | Refund window | Access after cancel |
|---|---|---|---|
| Plugin (self‑hosted annual) | Disable auto‑renewal in LearnDash Account Portal (Subscriptions > Manage) | Approx 30 days for annual purchases (direct) | Access remains until license expiry; updates/support end after expiry |
| LearnDash Cloud (monthly/annual) | Disable auto‑renewal in Account Portal; contact support for help | Approx 15 days for monthly Cloud; annual refunds follow annual policy | Access remains until the paid period ends |
| In‑app subscriptions (iOS / Android) | Cancel via Apple App Store or Google Play subscriptions | Refunds must be requested from Apple or Google | Subscription remains active until the end of the billed period |
After cancelling
Immediate next steps
- Back up your WordPress site, course content and user data before license expiry.
- Export any reports, course lists or enrolment CSVs you need to keep.
- Remove or replace license keys on your site if you plan to switch LMS providers.
Helpful links
- LearnDash Account Portal - manage subscriptions and licenses.
- LearnDash Support - contact support and access help articles.
- Apple - cancel subscriptions and request refunds.
- Google Play - manage subscriptions and request refunds.
- Commerce Commission NZ - consumer rights and complaints.
Address
Corporate address
Liquid Web, LLC
2703 Ena Drive, Lansing, MI 48917, United States
Notes
No New Zealand‑specific postal address for LearnDash cancellation was located. If you need local guidance, contact LearnDash support via the links above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.