Cancel Pearson Plus: Easy Method

What is Pearson Plus

Overview

Pearson Plus (Pearson+) is a subscription service that provides access to selected Pearson eTextbooks and study resources for a recurring fee.

Access models and included content vary by plan and title; some offerings are time-limited subscriptions and others are single-title eTextbook access.

Key features

Typical features include online access to digital textbooks, integrated learning tools, and auto-renewing subscriptions.

Availability, pricing and specific feature sets depend on how the subscription was purchased (direct, App Store, Google Play, or third party).

How to cancel Pearson Plus

Cancel if purchased via Apple App Store (iOS)

• Apple manages App Store subscriptions; Pearson cannot cancel these for you.
• Cancel via reportaproblem.apple.com or through your device’s subscription settings. See Apple support.

Cancel if purchased via Google Play (Android) or direct web

• Google Play purchases must be cancelled in the Play Store subscriptions settings; Pearson cannot cancel them. See Google Play help for managing subscriptions.
• For purchases made directly from Pearson (web), log into your Pearson account, go to “My account” and select “Cancel and refund” next to the eTextbook within the first 14 days.
• After the initial 14 days, cancelling a direct subscription generally stops auto-renewal but does not provide a refund.

What happens when you cancel

Access after cancellation

When you cancel, your access typically continues until the end of the paid period for that subscription.

For subscriptions that are time-limited, access ends when the current term expires unless otherwise stated.

Billing and renewal

Cancelling stops future automatic renewals; charges already processed for the active period are generally not refunded outside the refund rules below.

If you purchased via a third party (campus bookstore, reseller), billing and renewal handling may differ and be controlled by that seller.

Will I get a refund?

Direct Pearson purchases (web)

• eTextbook subscriptions bought directly from Pearson are eligible for a full refund if cancelled within 14 days of the subscription term start.
• Refunds from Pearson are processed within up to 10 days after approval.

Exceptions and third-party channels

• Channels such as Study & Exam Prep subscriptions are non-refundable under Pearson’s terms.
• Subscriptions bought via App Store or Google Play must be managed through those stores; consumer law protections in New Zealand still apply, but the platform handles cancellation/refund actions.
• Purchases made through campus bookstores or other third parties generally must be refunded via the original point of sale, not directly by Pearson.

Pearson Plus plans and pricing

Available plans

Exact New Zealand pricing for Pearson Plus was not found in the available public sources for 2024/2025.

Pricing can vary by region, purchase channel and selected titles or bundles.

Pricing table

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer law provides rights and remedies for faulty, misdescribed or misleading digital goods and services.

These rights apply regardless of whether a purchase was made directly or via a platform like the App Store or Google Play.

How this applies to Pearson Plus

• If a service is faulty or not as described, you may have remedies under NZ consumer guarantees even if the purchase was in an app store.
• Apple’s documentation confirms that consumer law protections still apply to App Store purchases in New Zealand: Apple support.
• For direct Pearson purchases, the 14-day refund window for eTextbooks is an additional contractual term beyond statutory rights.

Customer experiences

Common complaints

Many users report issues such as being locked into minimum subscription periods and difficulty cancelling early.

Complaints often reference unhelpful automated support, confusing user interfaces, and hidden cancellation buttons.

Positive and neutral notes

Some users successfully use the 14-day refund window for direct purchases and receive timely refunds.

Channel-specific processes (App Store, Google Play, third parties) explain some of the variation in user experience and where problems originate.

Documentation checklist

What to prepare before cancelling

• Account email and password for the Pearson account used to purchase (if purchased directly).
• Order number, receipt, or proof of purchase from Pearson, Apple or Google Play.

Additional evidence if requesting a refund

• Dates of purchase and attempted cancellation.
• Screenshots of subscription pages, missing cancel buttons, or confirmation messages.
• Any correspondence with Pearson, Apple or Google Play support about the issue.

Common mistakes

Trying to cancel the wrong place

A common mistake is attempting to cancel an App Store or Google Play subscription through Pearson’s website. Those purchases must be cancelled through the store that charged you.

If you bought via an app, always check the App Store or Play Store subscriptions page first.

Missing the refund window or expecting refunds automatically

Another frequent error is assuming cancellation automatically triggers a refund. For direct eTextbook purchases you must cancel within the first 14 days to be eligible.

Also, purchases made through third parties often require you to go back to the original seller for refunds.

Comparative recap

Channel comparison

After cancelling

Next steps

Confirm cancellation and save any confirmation emails or screenshots for your records.

If you expect a refund, allow up to 10 days for direct refunds to be processed by Pearson and more time for platform refunds as per platform policies.

Helpful links

• Pearson Plus support (subscriptions)
• Apple support - subscriptions & NZ consumer rights
• Google Play - manage subscriptions

Address

Pearson New Zealand office

Level 1, 39 Woodside Ave, Auckland 0627, New Zealand

Note: This is a local corporate office address. No specific New Zealand postal address for cancellations was found; follow the channel-specific cancellation processes described above.