Cancel PERLEGO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Perlego service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Perlego: Easy Method
What is Perlego
Overview
Perlego is a subscription service that provides access to a large library of textbooks and academic titles online. It is designed for students and professionals who prefer streaming and reading books digitally rather than buying individual copies.
Main features
Perlego offers multi-device access, highlighted reading tools such as highlighting and notes, and features like Read Aloud for many titles. Availability of specific features can vary by book due to licensing.
How to cancel Perlego
Web (via website)
- Sign in at https://www.perlego.com and open Account settings.
- Go to the Subscription tab, choose Manage, then select Cancel subscription.
- Confirm cancel; a confirmation email is sent and access continues until the end of your paid billing cycle.
- Note: you must cancel via the Perlego website; cancellation cannot be completed inside the mobile app.
App Store (iOS) / Google Play (Android) and institution accounts
- You cannot cancel via the Perlego mobile app due to App Store and Google Play rules - use the website instead.
- If your account is provided by a university or institution you cannot cancel directly; access will usually expire automatically (typically after one year) unless your institution arranges otherwise.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription via the website, access continues until the end of the current paid billing cycle. You will not lose access immediately after cancelling.
Confirmation and account data
Perlego sends a confirmation email after cancellation to the email address linked to your account. Your account and reading history remain available while your subscription period lasts.
Will I get a refund?
14-day money-back guarantee
Perlego offers a 14-day money-back guarantee for first-time purchases. To request this refund you must email help@perlego.com from the email address linked to your subscription within 14 days of the first charge.
Refund process, limits and exceptions
- Refunds apply only to first-time purchases and are not automatic; you must request them.
- Perlego cannot issue refunds for payments made more than 14 days after the first payment.
- Refunds are processed back to the original payment method and are usually completed within about 10 working days, depending on your bank.
Perlego plans and pricing
Overview of plan types
Perlego offers different billing options such as monthly and annual subscriptions, and institution-provided access may be available through universities.
Pricing visibility
Exact New Zealand pricing is not publicly visible without selecting region or signing in. For NZ-specific prices you may need to log in with a New Zealand billing address.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly | Varies | See Perlego website for NZ pricing |
| Annual | Varies | Typically lower monthly equivalent when billed annually |
| Institution / University | Varies | Access managed by your institution; cancellation handled by the institution |
Your consumer rights in New Zealand
Applicable law
Under the New Zealand Consumer Guarantees Act, digital services should be provided with reasonable care and skill and be fit for purpose. Descriptions of services must match what is supplied.
How Perlego’s policy relates to NZ rights
- The 14-day money-back guarantee offered by Perlego for first-time purchases goes beyond statutory minimums in practical terms.
- Refunds are not automatic under Perlego’s policy; customers must request them within the 14-day window.
- There is no Perlego-specific NZ policy; NZ users rely on global Perlego policies plus local consumer protections under NZ law.
Customer experiences
Positive feedback
- Many users praise Perlego for a vast, affordable selection of textbooks compared with buying individual books.
- The interface and features (Read Aloud, highlighting, notes, multi-device access) are frequently described as user-friendly.
- Customer service is often noted as responsive and personal in many reviews.
Negative feedback
- Some users report cancellation is not straightforward and describe cases where they thought they had cancelled but were charged again.
- Certain books can lack highlighting or text-to-speech due to licensing limitations; this is a recurring complaint.
Documentation checklist
What to prepare before contacting support
- Account email address used for the Perlego subscription.
- Date of first charge and any renewal charge you are disputing.
- Screenshots of billing or transaction records showing the charge.
- If institution-provided, details of your university or organisation and any institutional ID.
How to send your request
- Email Perlego at help@perlego.com from the email linked to your account.
- Include all supporting documents and clearly state whether you are requesting cancellation only or a refund under the 14-day guarantee.
Common mistakes
Attempting to cancel inside the mobile app
Many users assume they can cancel from the Perlego app; app-store rules often prevent in-app cancellation. This leads to users continuing to be billed when they thought they had cancelled.
Assuming refunds are automatic
Users sometimes expect an automatic refund after cancelling. Perlego requires an explicit refund request within 14 days for first-time purchases; canceling alone does not trigger an automatic refund.
Comparative recap
Quick platform comparison
| Platform | Can cancel directly? | Refund eligibility | Notes |
|---|---|---|---|
| Website (Web) | Yes | Refund possible for first-time purchases if requested within 14 days | Use Account → Subscription → Manage → Cancel |
| Mobile app (iOS / Android) | No | Same refund rules apply but cancellation must be done on website | Cannot cancel inside app due to app store rules |
| Institution-provided account | No (usually) | Access typically expires; refunds subject to institution’s arrangements | Contact your institution for changes or early termination |
After cancelling
Confirming cancellation
Check for the confirmation email sent to your account email after you cancel. Keep that email as proof of cancellation until your billing cycle ends.
Further help and alternatives
- Perlego support: Perlego Help Centre.
- Email support: help@perlego.com.
- For NZ consumer guidance: New Zealand Consumer Protection.
Address
Perlego company address
Perlego Ltd., 138 Holborn, London EC1N 2SW, United Kingdom.
Support contact
For account, cancellation and refund requests email: help@perlego.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.