Cancel PRODIGY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Prodigy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Prodigy: Easy Method
What is Prodigy
Overview
Prodigy is an online game-based learning platform focused on primary and intermediate mathematics, with higher tiers that add science and English content.
How it is typically used
Parents and teachers create accounts to manage student access, track progress, and optionally purchase paid memberships for extra features and in-game rewards.
How to cancel Prodigy
Cancel on the Web (Parent or Teacher account)
- Sign in at prodigygame.com with the Parent or Teacher account that holds the membership.
- Go to account or membership settings and choose to cancel the subscription to stop future renewals.
- See Prodigy support for step-by-step guidance: How to Cancel your Membership.
Cancel on iOS (App Store purchases)
- Open the iPhone/iPad Settings app and tap your Apple ID, then Subscriptions.
- Find the Prodigy subscription and cancel via Apple - Prodigy cannot cancel App Store subscriptions for you.
- Prodigy's support pages note that App Store purchases are handled by Apple: Prodigy refund & renewal policy.
Cancel on Android (Google Play purchases)
- Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Prodigy and cancel the subscription in Google Play - the app store controls these subscriptions.
- Prodigy’s terms note app-store subscriptions are outside Prodigy’s direct control: Play.ProdigyGame terms.
What happens when you cancel
Access to the service
Cancelling a paid membership stops future automatic renewals.
For web purchases, you generally retain access to paid features until the end of the already-paid billing period.
Account and data
Your account, progress and settings normally remain intact after cancellation so you can re-subscribe later without losing progress.
If you want account deletion, request it separately via support; deletion and cancellation are different actions.
Will I get a refund?
Prodigy refund windows
- Full refunds are available if requested within 15 days of a monthly term purchase.
- Full refunds are available if requested within 30 days of a 6‑month or annual term purchase.
- After these timeframes, Prodigy’s policy states no refunds or prorating are allowed.
How refunds are issued and exceptions
- Refunds are returned to the original payment method after you request a refund through Prodigy support (ticket or live chat).
- Simply cancelling the subscription does not automatically trigger a refund; you must request one explicitly.
- App Store subscriptions (Apple) are governed by Apple’s refund rules and must be handled through Apple, not Prodigy.
Prodigy plans and pricing
Plans summary
Below are approximate New Zealand prices converted from USD. Actual billing and App Store prices may vary due to currency and local pricing.
Price table
| Plan | Period | Approx. NZ price | Features |
|---|---|---|---|
| Prodigy Core (Math) | Monthly / Annual | ≈ NZ$15.92 per month / ≈ NZ$94.32 per year | Math subject, 350 Magicoin/month, progress tracking, goals & in-game rewards |
| Prodigy Plus (Math & Science) | Monthly / Annual | ≈ NZ$23.92 per month / ≈ NZ$142.32 per year | Math & Science, up to 720 Magicoin/month, Mythical Epics, extra pets/gear |
| Prodigy Ultra (Math, Science & English) | Monthly / Annual | ≈ NZ$31.92 per month / ≈ NZ$190.32 per year | Math, Science & English, 720 Magicoin + 880 bonus, Mythical Epics, full Ultra benefits |
Your consumer rights in New Zealand
Key legal protections
Digital services in New Zealand are covered by the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws require services to be of acceptable quality, fit for purpose, and to match their description.
Remedies and enforcement
- If Prodigy’s service fails to meet guarantees, you may be entitled to a remedy such as repair, replacement, or refund under the CGA.
- Unclear auto-renewal or unfair contract terms may be subject to complaint to the Commerce Commission.
- Small disputes can be taken to the Disputes Tribunal for resolution if direct negotiation fails.
Customer experiences
Positive feedback
- Many parents say Prodigy makes learning more engaging through game-based, curriculum-aligned content.
- Customer service is often praised as responsive and helpful in resolving billing or membership issues.
Negative feedback
- Some users describe aggressive upselling and frequent prompts to upgrade, leading to a perceived pay-to-play experience.
- Complaints include surprise auto-renewals, difficult account deletion in isolated cases, and occasionally hard-to-resolve duplicate billing.
Documentation checklist
What to prepare before contacting support
- Account email address used for the Prodigy membership.
- Order or receipt number (if available) and the purchase date.
- Payment method (card, Apple ID, Google Play) and any relevant bank/statement screenshot.
- A short explanation of whether you want cancellation only, or a refund and why.
Useful attachments
- Screenshots of billing charges or renewal emails.
- Copies of any prior support communications or ticket numbers.
Common mistakes
Assuming cancellation equals refund
Many users cancel their subscription but forget to request a refund when they are still within the refund window.
Always submit an explicit refund request if you believe you qualify under Prodigy’s timeframes.
Trying to cancel App Store subscriptions through Prodigy
Some customers expect Prodigy to cancel Apple or Google subscriptions; app-store subscriptions must be cancelled in the respective store.
If you bought via Apple or Google Play, follow their subscription workflows rather than asking Prodigy to cancel it for you.
Comparative recap
Quick comparison
The table below highlights key differences by purchase channel for cancellation, refund eligibility, and post-cancellation access.
Comparison table
| Aspect | Web (Prodigy) | iOS (Apple App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Cancel via Parent/Teacher account at prodigygame.com. | Cancel via Apple ID → Subscriptions in iOS Settings. | Cancel via Google Play → Subscriptions in Play Store. |
| Refund eligibility | Prodigy: 15 days for monthly; 30 days for 6‑month/annual; must request via support. | Refunds are governed by Apple’s policies and handled by Apple. | Prodigy disclaims control; refunds typically handled through Google Play policies. |
| Access after cancel | Access usually continues until the end of the paid period. | Subscriptions cancelled in Apple usually remain active until period end. | Subscriptions cancelled in Google Play usually remain active until period end. |
After cancelling
Helpful Prodigy support links
- How to cancel (Prodigy support): Cancel your membership.
- Refund & renewal policy: Prodigy refund & renewal FAQ.
- Google Play terms for app-store purchases: Play.ProdigyGame terms.
Next steps and escalation
- If you do not get a satisfactory response, consider contacting New Zealand authorities such as the Commerce Commission or using the Disputes Tribunal for small claims.
- Keep copies of all communications and receipts to support any complaint or dispute.
Address
Prodigy postal address (publicly listed)
Prodigy Communication, P.O. Box 203370, Austin, TX, 78720-3370.
Notes about the address
This appears to be a US mailing address; Prodigy does not list a New Zealand postal address publicly.
For account and billing issues, using the online support portal or in-app support is usually faster than postal mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.