Cancel SYMBOLAB online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Symbolab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Symbolab: Easy Method
What is Symbolab
Overview
Symbolab is an online math solver and learning tool that provides step-by-step solutions for algebra, calculus, and other math problems.
It is available via the web and mobile apps, and offers free features plus paid subscriptions for full access and no ads.
Main uses
Students and educators commonly use Symbolab to check homework, learn solution steps, and practise problem types.
The service integrates in-app purchases on iOS and Android and direct subscriptions on the web.
How to cancel Symbolab
Cancel via the Symbolab website
If you subscribed directly on the web, cancel from your Account Management page.
- Sign in at the Symbolab website and go to your Account Management page.
- Click “Cancel membership.”
- Cancellation is effective immediately; you keep access until the end of the current billing period.
Cancel via app stores and PayPal
Subscriptions billed through third parties must be cancelled through those providers, not from the Symbolab web account.
- iOS (App Store): Open iOS Settings → your Apple ID → Subscriptions → select Symbolab → Cancel Subscription.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select Symbolab → Cancel Subscription.
- PayPal: Sign in at PayPal.com → Settings → Payments → Manage Automatic Payments → find Symbolab → cancel.
What happens when you cancel
Access after cancellation
Cancellation is effective immediately, but you retain access until the end of your current paid billing period.
After that period ends, paid features and ad removal will stop and your account returns to the free tier.
Renewals and account data
Auto-renewal stops for the cancelled billing cycle; you will not be charged again for that subscription after it expires.
Your account data (saved problems, history) typically remains unless you delete the account; check account settings if you wish to remove data.
Will I get a refund?
Standard refund policy
Symbolab’s stated policy is that all payments are non-refundable and no refunds or credits are provided for partially used subscription periods.
This no-refund rule applies unless a Money Back Guarantee was offered at purchase or other terms expressly apply.
Exceptions and legal rights
Bundle purchases are final sale and non-refundable according to Symbolab’s bundle FAQ.
Refunds may still be provided where required by applicable law or specific guarantees; see the consumer rights section below for New Zealand details.
Symbolab plans and pricing
Pricing summary
Below are the New Zealand App Store prices as listed. Regional prices and app-store conversion may vary.
Notes on website pricing
Purchases via Symbolab’s website are listed in USD only (monthly USD 9.95, 6-month USD 32.95, annual USD 39.95).
When buying through Apple or Google, regional price tiers and currency conversion apply.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Weekly Subscription | NZ$3.49 | Weekly | Full access via app (in-app purchase) |
| Monthly Subscription | NZ$11.49 | Monthly | Full access via app (in-app purchase) |
| Monthly Subscription (alternate pricing) | NZ$15.99 | Monthly | Full access via app (in-app purchase) |
| Semi-Annual Subscription | NZ$49.99 | 6 months | Full access via app (in-app purchase) |
| Semi-Annual Subscription (alternate pricing) | NZ$59.99 | 6 months | Full access via app (in-app purchase) |
| Yearly Subscription | NZ$49.99 | Yearly | Full access via app (in-app purchase) |
| Yearly Subscription (alternate pricing) | NZ$63.99 | Yearly | Full access via app (in-app purchase) |
| All features with no ads | NZ$14.99 | One-time purchase | Unlock all features and remove ads (in-app purchase) |
Your consumer rights in New Zealand
Applicable laws
New Zealand consumer protection laws such as the Consumer Guarantees Act and the Fair Trading Act can override stated “no refund” policies.
If a service is misleading, defective, or not as described, consumers have rights to remedies under these laws.
Practical steps and enforcement
If you believe you were unfairly auto-renewed or misled, you can contact the Commerce Commission or your local consumer protection agency for guidance.
Document the issue and the attempts you made to resolve it with Symbolab before escalating to an enforcement agency.
Customer experiences
Positive feedback
Many users praise Symbolab for clear step-by-step math explanations and fast performance.
Some find it particularly helpful for complex homework problems and for learning solution methods.
Common complaints
Frequent issues reported include billing and subscription difficulties, with users saying cancellation was hard or led to unexpected charges.
Other complaints note slow or unresponsive customer support and occasional solver bugs or inconsistent results.
Documentation checklist
Before you contact support or file a dispute
- Account email and username used to subscribe.
- Purchase receipt or invoice showing the charge and date.
- Transaction ID from Apple, Google Play, PayPal, or your bank statement.
- Screenshots of subscription status and any cancellation attempts.
Additional useful documents
- Confirmation emails from Symbolab or app store receipts.
- Any chat transcripts or support ticket numbers.
- Records of follow-up attempts and dates when access ended or charges occurred.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Symbolab app does not cancel a subscription billed through Apple, Google Play, or PayPal.
Always cancel through the billing provider (App Store, Google Play, PayPal) to stop auto-renewal.
Using the wrong account or Apple ID
People sometimes check the wrong Apple ID or Google account when looking for subscriptions and miss the active subscription.
Verify which email or account was used for the original purchase before cancelling.
Comparative recap
How to cancel by platform
The following table summarises cancellation routes and refund expectations by platform.
Quick comparison
| Aspect | Web (Symbolab account) | iOS (App Store) | Android (Google Play) | PayPal |
|---|---|---|---|---|
| How to cancel | Account Management page → Cancel membership | iOS Settings → Apple ID → Subscriptions → Symbolab → Cancel | Google Play Store → Menu → Subscriptions → Symbolab → Cancel | PayPal.com → Settings → Payments → Manage Automatic Payments → cancel |
| Effective timing | Immediate; access until end of billing period | Stop auto-renew at period end if cancelled | Stop auto-renew at period end if cancelled | Stop auto-payments when cancelled |
| Refund likelihood | Generally no refunds; exceptions by law or special guarantee | Refunds handled per Apple / Symbolab policy; generally no | Refunds handled per Google / Symbolab policy; generally no | Depends on PayPal dispute/merchant policy and law |
After cancelling
What to check
Confirm you received a cancellation confirmation email or screenshot the subscription status page showing cancellation.
Verify you are not charged at the next renewal date and check your bank or card statement for unexpected charges.
Helpful links
- Symbolab main site
- Apple - cancel subscriptions
- Google Play - cancel subscriptions
- PayPal - manage automatic payments
- New Zealand Commerce Commission - consumer information
Address
Corporate contact
Course Hero Symbolab Ltd., 2000 Seaport Blvd, Floor 3, Redwood City, California 94063, United States.
Notes on local addresses
There appears to be no dedicated New Zealand mailing address for cancellations; use the corporate address above or the contact options on the Symbolab website.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.