Cancel DOCPLAY online
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Docplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Docplay: Step-by-Step Process
What is Docplay
Overview
DocPlay is a streaming service specialising in documentary films and factual content. It is operated by Madman Entertainment Pty Ltd in Australia and is available to viewers in New Zealand.
Service scope
DocPlay provides on‑demand access via its website, apps and third‑party platforms such as Apple, Google Play and Amazon. Subscriptions and trials are managed through the platform used to subscribe.
How to cancel Docplay
Cancel via the DocPlay website (Web)
- Sign in at the DocPlay website to access your account.
- Go to "Your Account" → "Preferences" → "Subscription" tab.
- Select "Free User" to cancel your paid subscription.
Cancel via third‑party platforms
- App Store (iTunes): Log in to your Apple ID / iTunes account and cancel the subscription there.
- Google Play: Log in to your Google Play account and cancel the subscription there.
- Amazon: Log in to your Amazon account and cancel the subscription there.
What happens when you cancel
Access after cancellation
Cancelling stops future billing but usually preserves access until the end of the current billing period. If you cancel during a free trial, access commonly ends at trial expiry or immediately depending on platform rules.
Account and data
Cancellation typically does not delete your account immediately. Your profile and viewing history may be retained so you can resume later.
Will I get a refund?
Standard refund policy
DocPlay offers a 14‑day free trial; if you cancel during the trial you pay nothing for the service. There is no automatic refund for unused portions of a prepaid month; cancellation generally stops future billing only.
Exceptions and legal rights
- You may be entitled to a refund or re‑supply if there is a major failure of the service under applicable consumer law.
- DocPlay's terms state nothing excludes or limits statutory consumer rights, so statutory guarantees may apply.
Docplay plans and pricing
Current plan information
Publicly available plan names and exact pricing for New Zealand are not provided in the verified data here.
Price table
| Plan | Price (NZD) | Billing |
|---|---|---|
| Varies | Varies | Varies |
Your consumer rights in New Zealand
Statutory guarantees
DocPlay's Terms & Conditions state that nothing in them excludes or limits rights under the Australian Consumer Law. The provider confirms users retain statutory consumer guarantees.
How this applies in New Zealand
New Zealand consumers should note that statutory guarantees may give entitlements such as refunds or re‑supply for major failures. If you believe the service has a major failure, raise the issue with DocPlay and seek local consumer guidance if needed.
Customer experiences
Positive feedback
Some users praise DocPlay for good value and a strong selection of music documentaries and factual titles. Several online comments note the availability of a 14‑day trial and useful content.
Negative or neutral feedback
Other users report cancelling after watching the titles they wanted or simply not needing the service any longer. Cancellation is often mentioned as straightforward but commonly depends on where the subscription was purchased.
Documentation checklist
What to gather before you cancel
- Account email address and username used for DocPlay.
- Payment method details and date of last charge.
- Proof of purchase or transaction receipt (screenshot or email).
- Subscription page screenshot showing current plan or trial status.
- Device or platform used to subscribe (Web, Apple, Google Play, Amazon).
Why this helps
- Saves time when contacting support or disputing charges.
- Clarifies whether billing occurred via DocPlay or a third‑party store.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the DocPlay website when the subscription was purchased through Apple, Google Play or Amazon. If you subscribed through a third‑party store, you must cancel through that store.
Assuming immediate refunds or deletions
Users sometimes expect refunds for unused billing periods or immediate account deletion. DocPlay typically stops future billing but does not automatically refund prepaid time; account data may remain unless you request deletion.
Comparative recap
How to cancel by platform
| Platform | How to cancel | Refund note |
|---|---|---|
| Web (DocPlay website) | Go to "Your Account" → "Preferences" → "Subscription" and select "Free User". | No automatic refund for unused month; trial cancelled = pay nothing. |
| App Store (iTunes) | Log in to your iTunes / Apple ID account and cancel the subscription there. | Refunds handled under Apple policy; DocPlay does not issue direct refunds for Apple purchases. |
| Google Play | Log in to your Google Play account and cancel the subscription there. | Refunds handled under Google Play policy; cancellation stops future billing. |
| Amazon | Log in to your Amazon account and cancel the subscription there. | Refunds handled under Amazon's subscription policies; cancellation stops renewal. |
After cancelling
Check access and receipts
After you cancel, confirm the end date of your access period and keep receipts or screenshots of the cancellation confirmation for your records.
Helpful links and next steps
- DocPlay home - account sign‑in and subscription settings.
- DocPlay Terms & Conditions - notes on consumer rights and policies.
- Manage subscriptions on Apple - Apple subscription cancellation guidance.
- Manage subscriptions on Google Play - Google Play cancellation guidance.
- Manage subscriptions on Amazon - Amazon subscription help.
Address
Official operator address
Madman Entertainment Pty Ltd.
Level 6, 36 Wellington Street, Collingwood, VIC 3066, Australia
Notes about contacting by post
No New Zealand‑specific postal cancellation address is provided; online or in‑app cancellation is the recommended method.
If you need to contact the operator by mail, use the Australian office address above. For urgent billing disputes, also contact the store (Apple, Google, Amazon) used to purchase the subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.