Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fansly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fansly: Easy Method
What is Fansly
Overview
Fansly is an online content subscription platform where creators sell access to feeds, media, messages and custom content directly to fans.
Fansly supports paid subscriptions, one-off media purchases, tips and creator-requested transactions managed through its website and mobile app channels.
Main features
Creators can set subscription tiers, post media and sell custom content; fans subscribe to access that material for a recurring fee.
The platform offers account dashboards, a media player and purchase management tools for fans and creators.
How to cancel Fansly
On the Fansly website (Web)
- Sign in at the Fansly website and go to your Subscriptions page.
- Click the cogwheel (settings) beside the creator subscription you want to stop.
- Select "Don't Renew Subscription". Access continues until the end of the current billing period.
- See Fansly's official guide: Managing subscriptions.
On iOS and Android (App Store / Google Play)
- iOS subscriptions billed by Apple must be cancelled through Apple’s iOS subscription settings (Settings > your name > Subscriptions) - Fansly cannot cancel App Store subscriptions for you.
- Android subscriptions billed via Google Play must be cancelled from the Google Play Store subscription settings.
- If you cannot find a subscription, check which account (Apple ID, Google account, or Fansly web account) was used to subscribe.
What happens when you cancel
Access and billing
Cancelling prevents future renewals; you retain access until the end of the paid billing period.
There is typically no immediate prorated refund when you cancel a subscription through the platform.
Account and data
Cancelling a subscription does not automatically delete your Fansly account or purchase history.
To remove an account or request data deletion, contact Fansly support and follow their account-closure process.
Will I get a refund?
Official policy
Fansly’s terms state that all payments are generally final and refunds are only granted in exceptional cases.
Refund requests must usually be made within 14 days of purchase and are decided at Fansly’s sole discretion.
Exceptions, creator refunds and disputes
- Fansly may issue refunds if custom content is not delivered within an agreed timeframe (example: two weeks) or if there is confusion about a purchase.
- Creators can voluntarily refund media, tips or subscriptions (after a 7‑day pending hold) by contacting support; refunded purchases remove fan access immediately.
- If you want Fansly to review a transaction, contact support with transaction details - Fansly reviews disputes case-by-case.
- Relevant pages: Fansly Terms, When would a fan get a refund?, How to refund a media sale, Disputing a transaction.
Fansly plans and pricing
Typical plans
| Plan | Price (approx. NZD) | Period | Notes |
|---|---|---|---|
| Minimum tier | ≈ NZ$9.00 | Monthly | Converted from USD $5 minimum subscription |
| Common mid‑tier example | ≈ NZ$16.20 | Monthly | Converted from USD $8.99 estimated tier |
| Higher‑end tier example | ≈ NZ$45.00 | Monthly | Converted from USD $24.99 tier |
Currency note
Prices above are approximate NZD conversions using an estimated rate of USD 1 ≈ NZD 1.80.
Fansly does not publicly list NZD prices for 2024/2025; actual billed amounts may vary with exchange rates and platform fees.
Your consumer rights in New Zealand
Digital content law
New Zealand’s Consumer Guarantees Act (CGA) generally excludes digital services or content supplied in a "commercially available format."
This means CGA protections for refunds or guarantees are limited for Fansly digital subscriptions and media.
Other protections and options
- The Fair Trading Act may apply if there are misleading representations or deceptive conduct about a purchase.
- Unauthorized charges can be challenged through your payment provider or bank, and you should report them promptly.
- Fansly’s internal refund and dispute procedures remain the primary route for resolving purchase issues.
Customer experiences
Positive feedback
Some users praise Fansly’s user interface, media player and creator features, noting smooth navigation and playback tools.
Reviews on Trustpilot mention useful features such as bookmarks and frequent updates to the platform.
Common complaints
Negative reviews frequently report issues like difficult refund experiences, unresponsive support, unexpected charges and content that did not meet expectations.
Other reported problems include accounts opened without consent, extra paywalls by creators, and concerns about fake or poor‑quality content.
Documentation checklist
What to gather
- Transaction IDs, dates and amounts from email receipts or account billing history.
- Screenshots showing the purchase, subscription status, or missing content.
- Any direct messages or promised delivery dates for custom content from the creator.
- App store receipts (Apple/Google) if billed via iOS or Google Play.
How to submit
- Contact Fansly support via the Help Center and attach the documentation above.
- If billed through Apple or Google and the platform cannot resolve it, use the App Store/Google Play dispute process as a next step.
- Keep records of all correspondence and support ticket numbers for follow up.
Common mistakes
Mistakes when cancelling
One frequent error is cancelling on the Fansly website but forgetting to cancel the subscription billed through Apple or Google Play, which continues to charge you.
Another common issue is cancelling after an autorenewal date - the charge has already processed and access remains until period end.
Refund misunderstandings
Fans often expect an automatic refund when cancelling; under Fansly policy payments are generally final and refunds are exceptional.
Relying on creator promises without documentation can make refund claims difficult; always save messages and receipts.
Comparative recap
At a glance
| Channel | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Web (Fansly website) | Subscriptions page → cogwheel → "Don't Renew Subscription" | Low (refunds exceptional; case‑by‑case review) | Access continues until end of current billing period |
| App Store (iOS) | Cancel in Apple iOS subscription settings (not via Fansly) | Low (Apple‑billed subscriptions follow Apple refund policies) | Access typically continues until end of Apple billing period |
| Google Play (Android) | Cancel in Google Play Store subscription settings | Low (Google‑billed subscriptions follow Google refund policies) | Access typically continues until end of Google billing period |
Key differences
The main difference is who bills you: Fansly for web subscriptions, Apple for iOS and Google for Android - this determines where you must cancel and which refund policy applies.
Always verify which account was used to subscribe (Fansly login, Apple ID, or Google account) to avoid ongoing charges.
After cancelling
If you still see charges
Check the billing account (Fansly web account, Apple ID, or Google account) and confirm cancellation status in that service.
If unauthorized charges appear, contact your bank or card issuer promptly to dispute the transaction and consider blocking the card.
Further steps and links
- Managing subscriptions on Fansly: Managing subscriptions
- When would a fan get a refund?: Refund guidance
- How to dispute a transaction: Disputing a transaction
- Fansly Terms: Terms and conditions
Address
Physical address
Fansly does not provide a dedicated New Zealand postal address for cancellations or legal notices.
There is no local postal contact listed for New Zealand-based cancellation requests.
Support contact
Use the Fansly Help Center and support contact form for cancellation, refund or dispute requests via: https://help.fansly.com.
If billed via Apple or Google, use the respective App Store or Google Play support channels for billing disputes and refunds.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.