Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Afr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Afr: Easy Method
What is Afr
Overview
Afr (the AFR brand referenced here) is a subscription news and content service providing digital access to journalism, analysis and related products. It operates subscription billing and customer support primarily through its website and major app stores.
Offerings
Offerings typically include monthly and annual digital subscriptions, plus occasional bundled or print-inclusive options. Specific plans and pricing vary by market and promotion.
How to cancel Afr
Via mobile apps
- iOS (App Store): Cancel through Apple directly by managing your subscriptions in your Apple ID settings. Apple handles billing, cancellations and refunds for App Store subscriptions.
- Android (Google Play): Cancel via the Google Play app or the Google Payments centre. Google manages billing and refund requests for Play Store subscriptions.
Via web (AFR direct)
- Contact AFR customer service to cancel a direct web subscription. Call at least 72 hours before your next billing date to avoid automatic renewal.
- Phone numbers: call 13 66 66 (Australia) or +61 2 7966 6900 (overseas). Cancellation takes effect at the end of your current billing cycle.
What happens when you cancel
Access and renewal
Cancellations made through AFR directly generally take effect at the end of your current billing period. You retain access until that date.
Data and account
Your account will remain available for login after cancellation unless AFR deletes accounts under its policies. saved payment details may be retained for a period according to AFR's data policy.
Will I get a refund?
Standard policy
Subscription fees are generally not refundable unless AFR's terms explicitly state otherwise. Monthly subscriptions do not receive partial refunds as a standard rule.
Exceptions and special cases
- Annual prepaid subscriptions: may be eligible for a prorated refund if more than one month remains on the term.
- Customer service discretion: AFR may offer credits, extensions or prorated refunds in limited circumstances, particularly for print delivery issues or outages longer than 24 hours.
- Cooling-off: AFR does not offer an automatic 14-day cooling-off right via its terms. Telemarketing orders may allow a 10 working day cooling-off cancellation for a full refund.
Afr plans and pricing
Plans overview
The exact plans and prices available to New Zealand customers can vary by promotion and whether you subscribe via the website, iOS or Android.
Notes on pricing
Where local or platform fees apply (App Store/Google Play), final prices shown at checkout may differ. If no specific pricing is available, see the table below.
| Plan | Billing frequency | Price (NZD) | Refund policy |
|---|---|---|---|
| Digital Monthly | Monthly | Varies | No partial refunds (standard) |
| Digital Annual | Annually (prepaid) | Varies | May be prorated if >1 month remains |
| Print + Digital | Varies | Varies | Varies by offer |
Your consumer rights in New Zealand
Key laws
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act. These laws address faulty or misrepresented goods and services.
What this means for you
- There is generally no automatic change-of-mind return right for digital subscriptions under the CGA.
- Terms that are misleading or unfair may be challenged under the Fair Trading Act.
- If a service is defective or not as described, remedies such as repair, replacement or refund may apply depending on the issue.
Customer experiences
Positive feedback
Some reviewers praise clear communication and a smooth process, reflected in higher Trustpilot scores for certain AFR-branded profiles. Positive comments often mention helpful customer service.
Negative feedback
Other users report a cumbersome cancellation process that can require phone calls, emails and identity checks, with delays before cancellation takes effect.
Trustpilot NZ has lower ratings in some listings, with complaints about moderation, deleted reviews and transparency issues.
Documentation checklist
What to prepare
- Subscription details (plan name, start date, billing frequency).
- Order or invoice numbers and proof of payment.
- Email address used for the subscription and account username.
How to present it
- Have a clear request: include account details, reason for cancellation, and whether you request a refund or credit.
- If calling, note the date and the representative's name; if emailing, keep copies of sent messages and replies.
Common mistakes
Delays and timing
Waiting until the last minute can cause an unwanted renewal. AFR direct cancellations require contact at least 72 hours before the next billing date to avoid renewal.
Using the wrong channel
Cancelling in the wrong place is a frequent error. Subscriptions bought through Apple or Google must be cancelled with Apple or Google respectively, not via AFR's website.
Assuming an automatic refund is also a common mistake; refunds depend on the channel and the subscription terms.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund responsibility and when the cancellation takes effect. Use it to choose the correct path for your subscription.
Which to choose
If you subscribed via an app store, use the app store. If you subscribed on AFR's site, contact AFR directly and allow at least 72 hours before billing.
| Method | How to cancel | Who handles refunds | When cancellation takes effect |
|---|---|---|---|
| App Store (iOS) | Manage subscriptions in your Apple ID settings | Apple | Varies by Apple; typically end of paid period |
| Google Play (Android) | Cancel in Google Play subscriptions or Payments centre | Varies by Google; typically end of paid period | |
| Web (AFR direct) | Contact AFR customer service (phone or help centre) | AFR | End of current billing cycle if cancelled 72 hours before renewal |
After cancelling
Follow-up actions
- Keep confirmation of your cancellation (email or reference number) until the end of the billing period.
- Check that access ends on the expected date and that no further charges appear on your statement.
Useful links
- Manage subscriptions on Apple (support)
- Manage subscriptions on Google Play (support)
- AFR Help Centre
- Consumer NZ (rights and advice)
Address
Mailing address
GPO BOX 506, Sydney NSW 2001, Australia.
Customer service contacts
Phone: 13 66 66 (Australia) or +61 2 7966 6900 (overseas).
For App Store or Google Play subscriptions, contact Apple or Google support directly using their official support pages.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.