Cancel Botan: Easy Method

What is Botan

Overview

Botan (Botanéstudios, botanestudios.com) sells artificial flowers and related products and offers a website return portal and online support. The business operates online and sells both physical items and app-based products or in-app purchases.

Operations and sales channels

The company lists a 30-day return policy for physical goods and offers USD-based app subscriptions and in-app purchases. Exact NZD pricing is determined at purchase by the App Store or payment processor conversion rates.

How to cancel Botan

Cancelling a physical order (website purchases)

• Do not refuse delivery - delivery refusal is not accepted as a cancellation method.
• Start a return via Botané’s return portal or contact customer service to notify intent to return: Returns and FAQ.
• Package items unused, undamaged, and in original packaging, then post them back within 30 days of receipt.
• Keep proof of postage and tracking; return shipping is normally paid by the customer unless otherwise stated.

Cancelling app subscriptions or in‑app purchases

• If you subscribed through the App Store or Google Play, cancel the subscription through that store’s account/subscription settings.
• If you bought a subscription or IAP directly on botanestudios.com (if applicable), contact Botané customer service for cancellation guidance and confirmation.
• Confirm cancellation and save any confirmation emails or screenshots showing the subscription end date or refund status.

What happens when you cancel

Access and services

For app subscriptions, canceling through the store normally stops future auto-renewals; you may retain access until the end of the paid period.

For returned physical items, access to any product-specific services depends on the item type and the company’s confirmation of the refund or return.

Renewals, payments and data

Auto-renewals should stop when a subscription is canceled at the source (App Store/Google Play or the company, if applicable).

To remove account data or request specific data actions, contact Botané customer service directly and ask for the steps to delete or export your account information.

Will I get a refund?

Standard refund policy

Botané offers a 30-day full-refund return policy from the date you receive your order, provided items are unused, undamaged and returned in original packaging.

Returns must be initiated via the return portal and posted by the customer; return shipping costs are usually the customer’s responsibility.

Exceptions and timing

• Refunds are processed within 30 business days after Botané receives the returned item.
• Delivery refusal is not a valid cancellation and may void a refund claim.
• Statutory remedies apply for faulty, not-as-described or unsafe goods - contact customer service if goods arrive damaged or incorrect.
• Customer reviews report occasional refund or return-handling issues; keep evidence and follow up promptly if a refund is delayed.

Botan plans and pricing

Pricing table

Pricing notes

Exact NZD prices are not listed publicly; App Store/Google Play conversion rates and local taxes/customs can affect the final NZD amount.

The app may be free to download while subscriptions and IAPs are charged in USD at the point of purchase.

Your consumer rights in New Zealand

Cooling‑off and return periods

New Zealand consumer law provides protections for some distance and automated services but does not automatically give a universal cooling‑off right for all physical goods.

Botané’s 30-day return policy exceeds typical minimum expectations for voluntary returns, but statutory guarantees still apply for faulty goods.

Faulty goods and remedies

• If goods are faulty, not fit for purpose, or not as described, you are entitled to repair, replacement or a refund under NZ consumer law.
• Botané’s policy allows change-of-mind returns but does not fully spell out statutory fault remedies - contact customer service if you receive damaged or incorrect items.
• Keep receipts, photos and correspondence to support a statutory claim if required.

Customer experiences

Positive feedback

Many customers praise Botané for attractive, realistic artificial flowers, good quality, fast delivery and friendly customer service.

Reviewers often note that products enhance home spaces and sometimes include thoughtful extras such as tote bags.

Negative feedback

Some reviews cite high prices and unexpected customs fees for international shipments, which can increase the total cost for NZ customers.

There are complaints about review-solicitation practices and some reports of refund handling problems; keep documentation and escalate if refunds are delayed.

Documentation checklist

Before you contact Botané

• Order number and date of purchase.
• Proof of purchase (payment receipt or confirmation email).
• Photos of the items, packaging and any damage.

When you return items or follow up

• Return portal confirmation or customer service correspondence.
• Tracking number and proof of postage for returned items.
• Any refund confirmation emails and timestamps for follow-up.

Common mistakes

Refusing delivery

Many customers assume refusing delivery cancels the order; Botané does not accept delivery refusal as a valid cancellation method.

Refusing delivery can result in returned shipments not being processed as an authorised return, which may delay or prevent refunds.

Not using the return portal or missing deadlines

Failing to initiate a return via the official return portal or missing the 30-day return window can void eligibility for a full refund.

Also avoid sending items without prior notification; Botané requests returns be initiated so they can track and process refunds properly.

Comparative recap

Quick comparison

Key takeaways

Start returns through the official portal, meet the 30-day window, and keep proof of postage and correspondence.

Cancel subscriptions at the store where you purchased them and follow up promptly if refunds are delayed.

After cancelling

How to follow up

• Save return tracking and confirmation emails; follow up with Botané if a refund is not processed within 30 business days after they receive the item.
• If you experience unresolved issues, escalate with your payment provider or seek consumer advice using New Zealand consumer protection resources.

Useful links

• Botané returns page
• Botané FAQ
• Trustpilot reviews (NZ)
• New Zealand consumer protection (official guidance)

Address

Mailing address

PO Box 12-772, Penrose, Auckland 1642, New Zealand.

Important note

This postal address is associated with Still Botanical in Auckland and may not be the correct operational or returns address for Botané. If Botan refers to a different entity or you need a different contact, provide additional details so the correct address can be located.