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Cancel BLIZZARD ENTERTAINMENT
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Blizzard Entertainment service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Blizzard Entertainment: Easy Method
What is Blizzard Entertainment
Company overview
Blizzard Entertainment is a game developer and digital retailer known for titles such as World of Warcraft, Overwatch, Diablo, and Hearthstone.
It sells games, expansions, virtual items, subscriptions and services through Battle.net and third‑party stores.
How Blizzard sells and supports products
Products are sold directly on the Battle.net web store and via third‑party platforms such as the Apple App Store, Google Play, consoles and other retailers.
Support and refunds for direct purchases are handled through Blizzard Support; third‑party purchases follow the retailer's policies.
How to cancel Blizzard Entertainment
Cancel via Battle.net (direct purchases)
- Sign in to your Battle.net account at account.battle.net.
- Go to Subscriptions & Services or Order History and select the subscription or purchase you want to cancel.
- Use the Cancel or Request Refund / Self‑Service options shown; follow the on‑screen prompts.
Cancel purchases made through third parties
- If bought via Apple App Store, Google Play, console store or other retailer, open that retailer's purchase history and request a refund there.
- Blizzard cannot cancel or refund purchases made on Apple, Google or other third‑party platforms; those are governed by the retailer's refund policy.
What happens when you cancel
Access and continuation
When you cancel a recurring subscription, access usually continues until the end of the paid period unless you request immediate cancellation and refund.
Auto‑renewals will be stopped for upcoming billing cycles after cancellation via your account settings.
Account data and services
Cancelled subscriptions do not automatically delete account data or characters; account data typically remains associated with your Battle.net account.
For suspensions or permanent account closures, lost subscription time due to disciplinary action is not refundable.
Will I get a refund?
Standard refund policy (direct purchases)
Blizzard generally refunds paid games, expansions and most items within 14 days of purchase if the item has not been used.
For games, refunds are usually allowed if you have played less than two hours; for items, if you have not claimed, opened, or otherwise used them.
Subscriptions, virtual currency and exceptions
- Unused World of Warcraft subscriptions can be refunded within 14 days of purchase.
- Blizzard Balance and purchased virtual currency are refundable within 14 days provided the currency has not been spent.
- Pre‑purchases can usually be refunded before release provided you have not used early access or played more than two hours.
- Purchases made through Apple, Google, console stores or other third parties cannot be refunded by Blizzard; contact that retailer.
Refund processing times
Self‑service refunds approved on the Battle.net web site are approved immediately; Game Master approvals can take a few days.
After a refund is marked "Refunded", funds typically return to the original payment method in 3 - 14 business days, and in some cases may take up to 6 weeks.
Blizzard Entertainment plans and pricing
Overview of common plans
Below are typical New Zealand prices for popular services and one‑time items as listed by Blizzard.
Prices effective as of 7 February 2025; check Battle.net for current NZD pricing.
Price table
| Plan / Item | Price (NZD) | Period | Features |
|---|---|---|---|
| 1‑Month Recurring Subscription | NZ$26.99 | Monthly | 30 days game time |
| 3‑Month Recurring Subscription | NZ$75.57 | 3 Months | 90 days game time |
| 6‑Month Recurring Subscription | NZ$140.34 | 6 Months | 180 days game time |
| 12‑Month Recurring Subscription | NZ$280.68 | 12 Months | Full year game time |
| WoW Token | NZ$36.00 | One‑time purchase | In‑game gold exchange / game time |
| Blizzard Balance (WoW Token Redemption) | NZ$27.00 | One‑time purchase | Credit added to balance |
| Name Change | NZ$18.00 | One‑time service | Change character name |
| Race Change | NZ$45.00 | One‑time service | Change character race |
| Character Transfer | NZ$45.00 | One‑time service | Transfer character server |
| Faction Change | NZ$54.00 | One‑time service | Change faction |
| Pets | NZ$18.00 | One‑time purchase | Cosmetic pet |
| Mounts | NZ$45.00 | One‑time purchase | Cosmetic mount |
| Guild Transfer & Faction Change | NZ$63.00 | One‑time service | Move guild and change faction |
| Guild Name Change | NZ$36.00 | One‑time service | Change guild name |
| Character Boost | NZ$108.00 | One‑time service | Boost character to higher level |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) basics
New Zealand consumers are protected by the Consumer Guarantees Act 1993; these rights cannot be excluded by seller terms.
When goods or services fail to meet guarantees, consumers may be entitled to remedies such as repair, replacement or refund.
How CGA affects Blizzard purchases
- Blizzard's refund policy acknowledges it cannot modify or exclude non‑excludable rights in New Zealand.
- If a Blizzard product or service has a major failure under the CGA, you may be entitled to cancel and obtain a refund.
- For third‑party purchases (Apple, Google, console stores) the retailer's terms apply, but CGA protections may still apply to the supplier depending on circumstances.
Customer experiences
Positive feedback
Some customers report successful self‑service refunds and straightforward cancellations for direct Battle.net purchases.
Direct refund approvals via the Battle.net self‑service flow are often immediate when criteria are met.
Common negative feedback
- Frequent complaints about slow or automated support responses and difficulty reaching human staff.
- Issues reported include account bans with limited explanation and refund requests that fail or stall.
- General sentiment among many reviewers includes frustration with support experiences and perceived decline in service quality.
Documentation checklist
Required details for a refund/cancellation request
- Battle.net account email and full account name.
- Order number, date of purchase and payment method used.
- Name of the product, SKU or transaction screenshot if available.
Helpful attachments
- Screenshot of the purchase receipt or transaction in your bank/PayPal/credit card statement.
- Screenshots showing item not used (e.g., unopened item) or playtime counters when contesting play‑time limits.
- Any email threads with support or error messages encountered during refund attempts.
Common mistakes
Attempting to refund third‑party purchases via Blizzard
Buying through Apple, Google or a console store and then contacting Blizzard expecting a refund is a common mistake.
Those purchases must be refunded via the retailer; Blizzard cannot process refunds for third‑party sales.
Missing timing or usage limits
Requesting a refund after 14 days or after exceeding the two‑hour play limit for games often leads to denial of the claim.
Not keeping screenshots of playtime or not checking whether a gift was claimed can hamper a successful refund request.
Comparative recap
Summary comparison
The table below compares cancellation/refund handling across direct Blizzard purchases and common third‑party channels.
Quick reference table
| Channel / Item | Cancel via Blizzard? | Refund window | Key note |
|---|---|---|---|
| Battle.net (Web) - Games, items, subscriptions | Yes (self‑service or support) | Usually within 14 days; games <=2 hours play; items unused | Self‑service refunds approve immediately; Game Master may take days |
| Apple App Store / Google Play / Console / Retail | No (contact retailer) | Subject to retailer policy | Blizzard cannot cancel or refund these purchases |
| Blizzard Balance / Virtual Currency | Yes (if unused) | Within 14 days if not spent | Spent currency is not refundable |
| Pre‑purchases | Yes (if unused prior to release) | Prior to release; must not have used early access or played >2 hours | Early access usage can void refund eligibility |
| Gifts | Yes for unclaimed gifts | Within 14 days for unclaimed gifts | If recipient claimed the gift, the recipient must request refund |
After cancelling
What to check immediately after cancellation
- Confirm cancellation email or notification in your Battle.net Order History.
- Verify auto‑renewal is disabled in Subscriptions & Services to avoid future billing.
Helpful links and next steps
- Blizzard Support (refunds & cancellations): support.blizzard.com
- Battle.net Account management: account.battle.net
- Apple refund support: Apple Report a Problem
- Google Play refund info: Google Play refunds
- NZ consumer info (Consumer Guarantees Act): consumerprotection.govt.nz
Address
Local address on record
Blizzard Entertainment (via Blizzard Limited)
J Parsons, 2 Bellringer Crescent, Newlands, Wellington 6037, New Zealand
How to use the address
Blizzard does not maintain a dedicated public postal process for subscription cancellations in New Zealand; use Battle.net and support first.
If you need to send documents by post, include clear account identifiers and contact Blizzard Support to confirm receipt.