Cancel Blizzard Entertainment: Easy Method

What is Blizzard Entertainment

Company overview

Blizzard Entertainment is a game developer and digital retailer known for titles such as World of Warcraft, Overwatch, Diablo, and Hearthstone.

It sells games, expansions, virtual items, subscriptions and services through Battle.net and third‑party stores.

How Blizzard sells and supports products

Products are sold directly on the Battle.net web store and via third‑party platforms such as the Apple App Store, Google Play, consoles and other retailers.

Support and refunds for direct purchases are handled through Blizzard Support; third‑party purchases follow the retailer's policies.

How to cancel Blizzard Entertainment

Cancel via Battle.net (direct purchases)

• Sign in to your Battle.net account at account.battle.net.
• Go to Subscriptions & Services or Order History and select the subscription or purchase you want to cancel.
• Use the Cancel or Request Refund / Self‑Service options shown; follow the on‑screen prompts.

Cancel purchases made through third parties

• If bought via Apple App Store, Google Play, console store or other retailer, open that retailer's purchase history and request a refund there.
• Blizzard cannot cancel or refund purchases made on Apple, Google or other third‑party platforms; those are governed by the retailer's refund policy.

What happens when you cancel

Access and continuation

When you cancel a recurring subscription, access usually continues until the end of the paid period unless you request immediate cancellation and refund.

Auto‑renewals will be stopped for upcoming billing cycles after cancellation via your account settings.

Account data and services

Cancelled subscriptions do not automatically delete account data or characters; account data typically remains associated with your Battle.net account.

For suspensions or permanent account closures, lost subscription time due to disciplinary action is not refundable.

Will I get a refund?

Standard refund policy (direct purchases)

Blizzard generally refunds paid games, expansions and most items within 14 days of purchase if the item has not been used.

For games, refunds are usually allowed if you have played less than two hours; for items, if you have not claimed, opened, or otherwise used them.

Subscriptions, virtual currency and exceptions

• Unused World of Warcraft subscriptions can be refunded within 14 days of purchase.
• Blizzard Balance and purchased virtual currency are refundable within 14 days provided the currency has not been spent.
• Pre‑purchases can usually be refunded before release provided you have not used early access or played more than two hours.
• Purchases made through Apple, Google, console stores or other third parties cannot be refunded by Blizzard; contact that retailer.

Refund processing times

Self‑service refunds approved on the Battle.net web site are approved immediately; Game Master approvals can take a few days.

After a refund is marked "Refunded", funds typically return to the original payment method in 3 - 14 business days, and in some cases may take up to 6 weeks.

Blizzard Entertainment plans and pricing

Overview of common plans

Below are typical New Zealand prices for popular services and one‑time items as listed by Blizzard.

Prices effective as of 7 February 2025; check Battle.net for current NZD pricing.

Price table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) basics

New Zealand consumers are protected by the Consumer Guarantees Act 1993; these rights cannot be excluded by seller terms.

When goods or services fail to meet guarantees, consumers may be entitled to remedies such as repair, replacement or refund.

How CGA affects Blizzard purchases

• Blizzard's refund policy acknowledges it cannot modify or exclude non‑excludable rights in New Zealand.
• If a Blizzard product or service has a major failure under the CGA, you may be entitled to cancel and obtain a refund.
• For third‑party purchases (Apple, Google, console stores) the retailer's terms apply, but CGA protections may still apply to the supplier depending on circumstances.

Customer experiences

Positive feedback

Some customers report successful self‑service refunds and straightforward cancellations for direct Battle.net purchases.

Direct refund approvals via the Battle.net self‑service flow are often immediate when criteria are met.

Common negative feedback

• Frequent complaints about slow or automated support responses and difficulty reaching human staff.
• Issues reported include account bans with limited explanation and refund requests that fail or stall.
• General sentiment among many reviewers includes frustration with support experiences and perceived decline in service quality.

Documentation checklist

Required details for a refund/cancellation request

• Battle.net account email and full account name.
• Order number, date of purchase and payment method used.
• Name of the product, SKU or transaction screenshot if available.

Helpful attachments

• Screenshot of the purchase receipt or transaction in your bank/PayPal/credit card statement.
• Screenshots showing item not used (e.g., unopened item) or playtime counters when contesting play‑time limits.
• Any email threads with support or error messages encountered during refund attempts.

Common mistakes

Attempting to refund third‑party purchases via Blizzard

Buying through Apple, Google or a console store and then contacting Blizzard expecting a refund is a common mistake.

Those purchases must be refunded via the retailer; Blizzard cannot process refunds for third‑party sales.

Missing timing or usage limits

Requesting a refund after 14 days or after exceeding the two‑hour play limit for games often leads to denial of the claim.

Not keeping screenshots of playtime or not checking whether a gift was claimed can hamper a successful refund request.

Comparative recap

Summary comparison

The table below compares cancellation/refund handling across direct Blizzard purchases and common third‑party channels.

Quick reference table

After cancelling

What to check immediately after cancellation

• Confirm cancellation email or notification in your Battle.net Order History.
• Verify auto‑renewal is disabled in Subscriptions & Services to avoid future billing.

Helpful links and next steps

• Blizzard Support (refunds & cancellations): support.blizzard.com
• Battle.net Account management: account.battle.net
• Apple refund support: Apple Report a Problem
• Google Play refund info: Google Play refunds
• NZ consumer info (Consumer Guarantees Act): consumerprotection.govt.nz

Address

Local address on record

Blizzard Entertainment (via Blizzard Limited)

J Parsons, 2 Bellringer Crescent, Newlands, Wellington 6037, New Zealand

How to use the address

Blizzard does not maintain a dedicated public postal process for subscription cancellations in New Zealand; use Battle.net and support first.

If you need to send documents by post, include clear account identifiers and contact Blizzard Support to confirm receipt.