Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ea Play service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel EA Play: Easy Method
What is Ea Play
Overview
EA Play is a subscription service from Electronic Arts that gives members access to a library of EA games, early trials, and member discounts on purchases and in-game content.
It is available on PC (EA app / ea.com) and via console stores (PlayStation, Xbox) with slightly different features and plan tiers.
Main benefits
Members can play a rotating library of titles, receive in-game rewards, and take advantage of discounts and early access trials for new releases.
Feature sets and premium tiers (for example, EA Play Pro historically on PC) vary by platform and region.
How to cancel Ea Play
Cancel via EA app (PC)
- Open the EA app and sign in to the account that holds the EA Play membership.
- Go to EA Account → Subscriptions and Memberships → select EA Play → Cancel membership.
- Access continues until the next billing date; you may reverse the cancellation before that date.
- Full cancellation instructions: EA Help - Cancel EA Play (PC).
Cancel on PlayStation and Xbox
- PlayStation: Sign in to your PlayStation account → Subscriptions → Turn Off Auto‑Renew next to EA Play.
- Xbox: Sign in to your Microsoft account → Services & Subscriptions → Manage next to EA Play membership → Cancel.
- You can contact platform support to request immediate cancellation, but immediate termination may affect refund eligibility.
- Console cancellation guidance: EA Help - Cancel EA Play (Consoles).
What happens when you cancel
Access and billing
When you cancel via the EA app, your membership normally remains active until the next billing date and then will not renew.
Turning off auto‑renew on consoles prevents future billing; contacting support may allow immediate termination but can change refund outcomes.
Account and data
Your EA account, game saves, and entitlements remain linked to your EA account even after subscription cancellation, unless otherwise stated by EA.
Any purchased content that is permanent to your account remains available; time‑limited subscription benefits end when the membership expires.
Will I get a refund?
General refund policy
EA Play memberships are generally not refundable according to EA’s terms of sale and subscription policies.
EA states refunds are only provided when explicitly authorized or in limited statutory circumstances.
Exceptions and special cases
- Upgrades: If you upgrade to EA Play Pro via the EA app, you may receive a refund for unused time from your initial membership in certain cases.
- Game purchases: For EA games bought on the EA app or ea.com, refunds may be available within 24 hours of first launch or 14 days of purchase if not launched; special rules apply for pre-orders and technical issues. See EA Refunds.
- Jurisdictional rights: The 14‑day right of withdrawal applies in some regions (EEA, UK, Brazil, Japan, South Korea) but does not apply to New Zealand under EA’s stated Terms of Sale.
Ea Play plans and pricing
Plans summary
EA Play typically offers a standard EA Play subscription and, on PC historically, a higher tier such as EA Play Pro with additional benefits.
Exact plans and availability may vary by platform and over time; check the EA site or your platform store for current offers.
Pricing notes
Price points differ by platform (EA app, PlayStation Store, Microsoft Store) and by local currency, taxes, and promotions.
If specific NZD pricing is not shown here, please check your platform store or the EA website for current local prices.
| Plan | Platform | Price (NZD) | Notes |
|---|---|---|---|
| EA Play (standard) | PC / PlayStation / Xbox | Varies | Library access, trials, discounts; billed monthly or annually where offered. |
| EA Play Pro (higher tier) | PC (EA app) | Varies | Additional perks on PC; availability varies by region and time. |
Your consumer rights in New Zealand
Applicability of EA's stated rights
EA’s stated 14‑day withdrawal rights and similar protections are explicitly applied in selected jurisdictions (EEA, UK, Brazil, Japan, South Korea) per their Terms of Sale.
EA’s published Terms of Sale indicate these specific region protections do not extend automatically to New Zealand.
Practical implications for NZ consumers
Digital subscription cancellation and refund rights under NZ law may be limited; EA’s default position is that subscriptions are non‑refundable unless authorized.
If you believe you have a legal entitlement to a refund under NZ consumer law, you may need to seek local advice or pursue a complaint with consumer protection bodies.
Customer experiences
Negative feedback
Many customers report slow or unhelpful support responses, with complaints about templated replies and unresolved cases.
Other recurring issues include account problems, disappearing add‑ons after updates, and difficulties linking or recovering accounts.
Positive or neutral feedback
Some users find EA Play provides good value for access to EA’s game library and discounts when the service and selected titles match their interests.
Actual experiences vary widely by issue type and how support interactions are handled.
Documentation checklist
Required information
- EA account email and username associated with the subscription.
- Proof of payment (transaction ID, receipt, credit card statement) if requesting a refund.
- Platform account details for console subscriptions (PlayStation Network ID, Microsoft account email).
Optional but helpful items
- Screenshots of subscription page or billing history showing the active membership.
- Correspondence with EA or platform support if you previously contacted them about the issue.
Common mistakes
Cancelling the wrong account
Users often have multiple EA accounts or use different platform IDs and accidentally cancel the wrong membership.
Always confirm the account email and platform before cancelling to avoid losing access on the intended account.
Expecting automatic refunds
Many customers assume stopping auto‑renew will trigger a refund for unused time; EA typically does not refund subscriptions unless explicitly authorized.
If you need immediate termination with a refund, contact the platform or EA support and be prepared that refunds are not guaranteed.
Comparative recap
Quick comparison
This table summarizes ease of cancellation, refund likelihood, and primary support route for each platform.
Use it to decide the quickest cancellation pathway for your situation.
| Criteria | EA App (PC) | PlayStation | Xbox |
|---|---|---|---|
| Ease of cancellation | High - cancel directly in EA Account → Subscriptions | Medium - turn off auto‑renew in PlayStation account | Medium - cancel via Microsoft account Services & Subscriptions |
| Refund likelihood | Low - refunds generally not provided; limited exceptions for upgrades | Low - no refunds for unused time if support cancels immediately | Low - immediate cancellation via support may forfeit refund |
| Best support route | EA Help / EA app account management | PlayStation account support or EA Help | Microsoft account support or EA Help |
After cancelling
Re‑joining and reversing cancellation
You can usually reverse a cancellation before the next billing date by reactivating the membership in your account settings.
After the subscription expires, you can resubscribe through the EA app or the relevant platform store as needed.
Helpful links and support
- Cancel EA Play (PC): EA Help - Cancel EA Play (PC)
- Cancel EA Play (Consoles): EA Help - Cancel EA Play (Consoles)
- Refund information: EA Refunds
- EA Terms of Sale: EA Terms of Sale
Address
Postal address (EA Customer Warranty services in NZ)
Fiveight Distribution, PO Box 305‑140, Triton Plaza, North Shore 0757, New Zealand.
Note: This postal address is listed for EA Customer Warranty services (e.g., returning defective physical media) and is not a dedicated address for EA Play subscription cancellations.
How to contact for subscription issues
Subscription cancellations and refund requests are handled online via the EA app, EA Help, or the platform store where you purchased the membership.
Use the links above to contact EA Help or your platform support for the fastest assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.