Cancel Eats Pass: Simple Process

What is Eats Pass

Overview

Eats Pass (also marketed as Uber One in some regions) is a subscription that offers delivery fee savings and member promotions on eligible Uber Eats orders.

Who it suits

The plan targets frequent Uber Eats users in New Zealand who want reduced delivery and service fees and occasional member-only promotions.

Key benefit summary

Typical benefits include $0 delivery and service fee savings on eligible orders and occasional rewards such as percentage back on rides and exclusive offers.

How to cancel Eats Pass

Cancel on the Uber Eats mobile app (iOS/Android)

• Open the Uber Eats app.
• Tap Account or Profile, then select Eats Pass.
• Choose Manage Membership and select End Membership or Leave Eats Pass.
• Confirm cancellation; you retain benefits until the end of the current billing cycle.

Cancel on the Uber Eats website (desktop/web)

• Visit the Uber Eats website and sign in to your account.
• Open the menu and select Eats Pass.
• Choose Manage Membership and follow the prompts to cancel.
• Confirm cancellation in the web interface; access remains until cycle end.

If you cannot cancel via app or web

• Contact Uber Eats Support through the app help section or support forms if cancellation is blocked.
• If a timing rule applies (see "What happens when you cancel"), contact Support well before the next scheduled payment.

What happens when you cancel

Access after cancelling

Cancelling does not immediately remove your benefits. You keep Eats Pass benefits until the end of your current billing cycle.

Renewal and billing timing

Subscriptions stop renewing after cancellation but the current cycle runs to its scheduled end date.

Account and data

Your subscription history and relevant account data remain in your Uber account for record and support purposes.

Will I get a refund?

Standard refund policy

Monthly payments for Eats Pass are generally non-refundable and non-transferable. There are no pro-rata refunds if you cancel mid-cycle.

Cooling-off period exception

• You may be eligible for a full refund if you cancel within a 5 business day cooling-off period after initial purchase (or after renewal for annual plans).
• Free trials are typically excluded from this refund right.

Other refund circumstances

• Refunds outside the cooling-off window are rare and considered case-by-case.
• If you are within 48 hours of a scheduled payment, some regional policies advise contacting Support to avoid a charge.

Eats Pass plans and pricing

Current New Zealand plan

Below is the known public pricing for Eats Pass in New Zealand as of 2024/2025.

Plan details

Your consumer rights in New Zealand

Statutory protections

Under New Zealand law, including the Consumer Guarantees Act, consumers may be entitled to remedies when services are not provided as agreed.

When terms conflict with law

Company "no refund" terms do not override statutory rights. If a delivery or service fail occurs, you may still be entitled to repair, replacement or refund under law.

Practical steps for enforcement

• Raise the issue with Uber Eats Support first and keep records of correspondence.
• If unresolved, consider dispute options such as your bank or PayPal chargeback and contact consumer protection agencies for advice.

Customer experiences

Negative reports

Some New Zealand users report difficulty obtaining refunds for missing or incorrect orders and say in-app support sometimes denies refunds.

There are reports of Eats Pass benefits not applying on web orders and confusion about eligibility for member discounts.

Positive reports

There were no notable positive reviews specific to Eats Pass in New Zealand found in reviewed sources.

Common themes

• Delays or missing deliveries can lead to contested refunds.
• Users often resolve issues faster with clear documentation (screenshots, order IDs, timestamps).

Documentation checklist

Account and purchase records

• Uber account email/phone and subscription billing date.
• Payment receipts or bank statements showing the subscription charge.

Order and issue evidence

• Order number(s), time and date of affected delivery(s).
• Screenshots of the order, chat with courier, or app error messages.

Support correspondence

• Copies of messages exchanged with Uber Eats Support.
• Reference or case numbers provided by support staff.

Common mistakes

Assuming immediate cancellation

Many users expect benefits to end immediately. In fact, cancellation usually prevents renewal but keeps access until the billing cycle ends.

Expecting pro‑rata refunds

Assuming a partial refund after cancelling mid-cycle is a frequent error. Monthly Eats Pass fees are typically non-refundable outside the cooling-off window.

Poor documentation

Failing to save receipts, order IDs, or screenshots reduces the chance of a successful support resolution or chargeback.

Comparative recap

Quick feature comparison

The table below summarises key practical points about cancelling and refunds for Eats Pass in New Zealand.

At-a-glance

After cancelling

Verify cancellation

Check your Uber Eats account subscription page to confirm the membership status and the final access end date.

If you need help or a refund

• Contact Uber Eats Support through the app help section or support forms in your account.
• Reference the Uber subscription terms at Uber subscription terms and the cancellation guide at How-To Geek for procedural guidance.

Further escalation

If Support does not resolve a valid service failure, consider contacting your payment provider for dispute options or seek advice from New Zealand consumer protection authorities.

Address

Local office in New Zealand

Uber Technologies Inc., Level 1, 100 Moorhouse Avenue, Addington, Canterbury 8011, New Zealand.

Using the address

This address is provided for reference; subscription cancellations are managed via the app or website, not by postal request.