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Cancel Eso Plus: Easy Method
What is Eso Plus
Overview
ESO Plus is the subscription service for The Elder Scrolls Online that provides monthly benefits such as Crowns, DLC access, the Craft Bag, and VIP bonuses.
The subscription is available across platforms (PC/Mac/Epic via ESO account, Steam, PlayStation, Xbox) with recurring billing options and bundled terms (1, 3, 6, 12 months).
Benefits
Common benefits include a Crown allowance each period, access to DLC game packs while subscribed, Craft Bag storage, and various in-game bonuses.
Pricing and exact benefit amounts can vary by platform and region; New Zealand PlayStation Store prices are included in the pricing section below.
How to cancel Eso Plus
Cancel via ESO account (PC/Mac/Epic)
- Log into your ESO account at the account site.
- Go to Manage Membership → Cancel Membership.
- Confirm cancellation by selecting "Please cancel my membership".
- Look for a banner on the site and an email confirmation to verify cancellation.
Cancel via Steam, PlayStation, Xbox
- Steam: Open Steam → Account Details → Manage Subscriptions → Edit next to ESO Plus → Cancel my subscription → Apply. Status will change to “Cancelled”.
- PlayStation / Xbox: You must cancel through the console platform interface (Microsoft or Sony account settings); the ESO site cannot cancel subscriptions purchased via console stores.
- If unsure which platform billed you, check the payment receipt or the transaction source in your payment provider or console account.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but does not immediately remove access for the remainder of the paid period.
You will retain ESO Plus benefits (Crowns, DLC access, Craft Bag, bonuses) until the subscription period you already paid for expires.
Confirmation and records
After cancellation you should receive an on-site banner and an email confirmation when cancelled via the ESO account method.
On Steam, the subscription status will show as “Cancelled” in Manage Subscriptions. Keep confirmations or screenshots for your records.
Will I get a refund?
ESO general refund policy
ESO states it does not provide refunds for ESO Plus memberships that have been partially used, nor for Crown Store items, except where required by local law.
This "no refunds" approach is the general company policy but has exceptions under applicable consumer protection laws.
PlayStation (New Zealand) and statutory exceptions
- PlayStation NZ Store: ESO Plus products (1, 3, 6, 12 month) are explicitly non-refundable via the store terms.
- Statutory rights: New Zealand consumer law may still entitle you to a refund if the digital service is not supplied with reasonable care and skill or is not as described.
- If you believe the service failed to deliver as promised (for example, a misrepresented promotion or serious service faults), you may be entitled to a refund under NZ law despite ESO’s policy.
Eso Plus plans and pricing
NZ pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 1 Month | NZ$20.95 | Monthly | ESO Plus membership (monthly) with 1,650 Crowns, DLC Game Pack access, Craft Bag, and VIP bonuses |
| 3 Months | NZ$57.95 | 3 Months | ESO Plus membership (3-month bundle) with same benefits |
| 6 Months | NZ$104.95 | 6 Months | ESO Plus membership (6-month bundle) with same benefits |
| 12 Months | NZ$184.95 | 12 Months | ESO Plus membership (12-month bundle) with same benefits |
Pricing notes
These prices reflect official NZ PlayStation Store pricing referenced in the provided data.
Steam or other platform prices may differ; always check the store or checkout page for the final price before purchasing.
Your consumer rights in New Zealand
Relevant law
Under New Zealand consumer law (for example, the Consumer Guarantees Act and Distance Contracts rules), digital services may be subject to non-excludable protections.
These rules mean a supplier cannot lawfully contract out of certain refund or remedy obligations if the service is not supplied with reasonable care and skill or is not fit for purpose.
How this applies to ESO Plus
- ESO’s published "no refunds" policy cannot override statutory rights that apply in New Zealand.
- If the service materially fails (for example, major downtime or misleading promotion), you may have grounds for a refund or remedy under local law.
- Contacting NZ consumer protection or fair trading authorities may help if you cannot resolve a refund dispute with the platform or ESO.
Customer experiences
Positive feedback
Many players appreciate ESO Plus for its access to DLC, Crowns, and convenience; some report the subscription can "pay for itself" via crowns and DLC access.
Some users also reported support issues that were resolved after escalation.
Negative feedback
Reported complaints include poor customer service, billing issues (such as being charged despite cancellation), and frustration with monetisation mechanics.
Reviews cite issues like unstable servers, long downtimes, and dissatisfaction with refund handling or misleading promotions.
Documentation checklist
What to gather before contacting support
- Account email and ESO account name (or console account used to purchase).
- Order receipt or transaction ID from the platform (email receipt or store purchase history).
- Confirmation screenshots showing subscription status or cancellation attempts.
- Dates of purchase, renewal, and attempted cancellation.
Additional evidence that helps
- Bank or card statements showing transactions related to ESO Plus.
- Screenshots of promotional offers or discrepancies between advertised and charged prices.
- Any support ticket IDs and correspondence history with ESO or platform support.
Common mistakes
Cancelling on the wrong platform
A frequent error is attempting to cancel via the ESO site when the subscription was purchased through Steam, PlayStation, or Xbox.
If you bought ESO Plus via a console store, you must cancel in that platform’s account management; the ESO site cannot cancel those subscriptions.
Expecting immediate refunds or access loss
Some users expect an immediate refund or immediate loss of access. Cancellation stops future billing but access remains until the paid period ends.
Assuming an immediate refund or immediate removal of benefits can cause confusion; check the subscription end date and any confirmation messages.
Comparative recap
Quick platform comparison table
| Platform | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| PC/Mac/Epic (ESO account) | Log into account → Manage Membership → Cancel Membership → Confirm | Low (no partial-use refunds generally; exceptions under NZ law) | Keep access until period ends; banner/email confirmation provided |
| Steam | Steam → Account Details → Manage Subscriptions → Edit → Cancel → Apply | Low (store-managed refunds follow Steam/store policies; NZ law may apply) | Access remains until the paid period expires; status shows “Cancelled” |
| PlayStation (NZ) | Cancel via PS Store / account management on console or PlayStation website | Explicitly non‑refundable via PS Store; statutory exceptions may apply in NZ | Subscription access continues until the paid period ends; future payments stop |
| Xbox | Cancel via Microsoft account / console subscriptions area | Low (follow Microsoft store refund rules; NZ consumer law may override) | Access remains for the remainder of the paid period after cancellation |
Key takeaways
Always cancel via the platform used to purchase. Keep receipts and confirmations. NZ consumer law can provide remedies despite "no refunds" policies.
Check the subscription end date to know how long benefits continue after cancellation.
After cancelling
What to check
- Confirm you received an on-site banner and/or email confirmation of cancellation.
- Verify the subscription status in your platform account (e.g., Steam shows “Cancelled”).
- Monitor bank/card statements for any unexpected charges after cancellation.
Helpful links
- ESO Account & Membership Management
- Steam Support
- PlayStation Support (New Zealand)
- Xbox / Microsoft Support
- ESO Support (general help and tickets)
Address
No postal address for cancellations
There is no postal address for cancelling ESO Plus in New Zealand; cancellations must be completed online through the relevant platform account settings.
Use the ESO account page, Steam account, PlayStation account, or Microsoft/Xbox account to manage and cancel subscriptions. Keep electronic proof of cancellation.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.