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Cancel EVE ONLINE
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Eve Online service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Eve Online: Easy Method
What is Eve Online
Overview
EVE Online is a persistent, player-driven space MMORPG developed by CCP. Players control characters, pilot ships, and engage in activities like combat, industry, exploration, and trade.
The game is subscription-based for full "Omega" access but also offers a free "Alpha" state with limited features.
Subscription model
Players can subscribe through CCP's web store, Steam, Apple App Store (iOS), or Google Play (Android).
Subscriptions grant benefits such as faster skill training and full account features while active.
How to cancel Eve Online
Cancel via CCP web / CCP Store
- Login to Account Management.
- Click your account name, go to "Account Info", then click "Cancel Subscription".
- Confirm cancellation; you can undo it before remaining game time runs out.
Cancel via mobile stores (iOS / Android)
- iOS: Open the iOS/macOS App Store → Subscriptions under your Apple ID → select EVE Online → Cancel.
- Android: Open Google Play Store → account icon → Payments & subscriptions → Subscriptions → select EVE Online → Cancel.
- These are managed by Apple/Google; CCP cannot cancel those subscriptions for you.
What happens when you cancel
Access after cancellation
When you cancel a subscription purchased from CCP web, your account remains active until any prepaid time runs out.
After prepaid time ends, the account reverts to Alpha-state with reduced features rather than being deleted.
Account data and reversibility
Characters, assets, and account data remain on CCP servers after cancellation unless CCP takes action under its Terms of Service.
Cancellations made via CCP web can be reversed while existing paid time remains on the account.
Will I get a refund?
CCP Store (web) refunds
Refund eligibility for CCP web purchases is handled case-by-case by CCP Support.
You must submit a billing ticket; there is no automatic 14-day right referenced for CCP web refunds.
See CCP billing/refund guidance at CCP Support.
Steam and platform refunds
- Steam purchases: Refunds follow Steam's policy (typically within 14 days and under 2 hours playtime). See CCP support link above.
- Apple/Google purchases: Refunds are handled by Apple/Google through their support processes; cancellation alone does not guarantee a refund.
- EVE Terms state "No refunds will be given" for certain cases; this affects CCP policy but does not override local consumer law.
Eve Online plans and pricing
Pricing overview
Prices below are approximate in NZD and can vary by payment method and exchange rate.
Estimated conversion used: USD $1 ≈ NZ$1.65; CCP does not list NZD directly.
| Plan | Price (approx NZD) | Period | Features |
|---|---|---|---|
| 1 Month Omega | NZ$33.00 | Monthly | Full Omega access, double skill training speed, full contracts, ships |
| 3 Months Omega | NZ$79.20 | 3-Month Bundle | 3 months Omega as above |
| 6 Months Omega | NZ$138.60 | 6-Month Bundle | 6 months Omega as above |
| 12 Months Omega | NZ$237.60 | Annual Bundle | 12 months Omega as above |
| 24 Months Omega | NZ$435.60 | 2-Year Bundle | 24 months Omega as above |
Your consumer rights in New Zealand
Key protections under the CGA
Under the Consumer Guarantees Act (1993), services must be provided with reasonable care and skill, fit for purpose, and within a reasonable time.
Traders cannot contract out of these guarantees; blanket "no refunds" clauses may be void if the service fails to meet guarantees.
Practical steps if you have a dispute
- Document the failure or problem (receipts, dates, screenshots) and contact CCP Support first.
- If unresolved, reference the CGA when escalating or seeking external advice from New Zealand consumer bodies.
- Consider contacting your payment provider if you believe wrongful charges occurred.
Customer experiences
Positive feedback
Some players praise EVE's deep, emergent gameplay and long-term engagement value.
Positive reviews note memorable player-driven stories and complex mechanics.
Negative feedback
Common complaints include poor customer service, difficulty getting tickets resolved, and lost assets not recovered.
Other issues cited are a steep learning curve, unsatisfactory tutorials, and frustrations over wrongful or deceptive billing in some cases.
Documentation checklist
What to have ready when you contact support
- Account email and character name(s).
- Purchase receipt(s) or transaction IDs for the subscription.
- Date and time of charge(s) and renewal attempts.
- Screenshots of subscription status, billing entries, and any error messages.
- Copies of past support tickets and responses, if any.
- Payment method details (last 4 digits, payment provider) - do not share full card numbers.
Common mistakes
Choosing the wrong cancellation path
Many users try to cancel via CCP when the subscription is managed by Apple/Google or Steam.
Always cancel through the store where you originally purchased to avoid continued billing.
Missing documentation or timing
Not saving receipts or waiting too long to raise a refund claim reduces options, especially with platform rules (e.g., Steam time limits).
Assuming "cancel" equals "refund" is a common error; cancellation stops future billing but does not automatically refund past charges.
Comparative recap
Cancellation vs refund at a glance
The table below summarises how to cancel and where refund responsibility lies for each purchase route.
| Purchase method | How to cancel | Refund route / notes |
|---|---|---|
| CCP Store (web) | Account Management → Account Info → Cancel Subscription | Submit billing ticket to CCP Support; refunds handled case-by-case by CCP. |
| App Store (iOS) | Apple App Store → Subscriptions under Apple ID → Cancel | Refunds handled by Apple via App Store support; cancellation does not guarantee refund. |
| Google Play (Android) | Google Play Store → Account → Payments & subscriptions → Subscriptions → Cancel | Refunds handled by Google Play support; follow Google's refund process. |
| Steam | Manage subscription via Steam client or Steam Subscriptions | Refunds via Steam Support under Steam's refund policy (typically 14 days / 2 hours playtime). |
After cancelling
Immediate next steps
Keep confirmation of your cancellation and monitor your bank or payment statements for any unexpected charges.
If you see a charge after cancelling, gather documentation and open a billing ticket with CCP or contact the platform (Apple/Google/Steam).
Helpful links
- EVE Online - Cancelling subscription (CCP Account Management)
- EVE Online - Refunds: Steam vs CCP
- EVE Online Terms of Service
- The Verge - Managing subscriptions on iOS and Android
- Consumer Guarantees Act 1993 (overview)
Address
Corporate address
CCP ehf., Bjargargata 1, 102 Reykjavík, Iceland.
Notes on postal or legal notices
There is no specific New Zealand office for CCP; corporate or legal notices should be sent to the Reykjavík address above.
For consumer issues, use the online support channels first and keep postal contact as a last resort.