Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Final Fantasy Xiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Final Fantasy Xiv: Easy Method
What is Final Fantasy Xiv
Overview
Final Fantasy XIV is a subscription-based massively multiplayer online role-playing game (MMORPG) developed and operated by Square Enix.
The game is playable on PC, PlayStation, and mobile-related platforms for in-game purchases and account management via web services.
Key features
Final Fantasy XIV includes a main game, multiple expansion packs, optional in-game purchases, and time-based subscription access.
Purchases and cancellations are handled differently depending on whether you bought directly from Square Enix, via the App Store, Google Play, or a platform like Steam.
How to cancel Final Fantasy Xiv
Cancel via Square Enix (web / AU/NZ returns)
If you purchased digital content from Square Enix web store and have not downloaded or redeemed it, you may cancel within 14 days.
- Locate your order confirmation or account order history on the Square Enix website.
- Request cancellation following the instructions on the Square Enix AU/NZ returns page or contact support.
- If approved, expect refunds to be processed within 14 days of the cancellation request.
- Source: Square Enix Returns Policy (AU/NZ).
Cancel via platform stores (App Store, Google Play, Steam)
Purchases made through Apple or Google are subject to those platform policies rather than Square Enix terms.
- For iOS purchases use Apple's "Report a Problem" or Apple Support to request refunds or cancellations.
- For Google Play purchases follow Google Play refund procedures via the Play Store support pages.
- For Steam or other platforms check that platform's EULA and support process for subscription or prepaid billing cancellations.
What happens when you cancel
Access and game time
Cancelling a purchase or subscription stops future renewals but does not always remove immediate access for any prepaid period already paid.
Prepaid billing cycles (for example longer-period subscriptions) generally remain usable until the paid period expires.
Account data and entitlements
Your character data, account entitlements, and purchases already redeemed or downloaded typically remain tied to your Square Enix account.
Cancellation of a subscription does not automatically delete account data; contact support if you require account closure or deletion.
Will I get a refund?
Square Enix web (AU/NZ) digital purchases
You have a 14-day right to cancel digital content purchased from Square Enix if you have not begun downloading or accessing the content.
Once you begin downloading or redeeming the digital content, cancellation rights are lost. Refunds processed after approval are usually completed within 14 days.
Source: Square Enix Returns Policy (AU/NZ).
Platform exceptions and subscriptions
App Store and Google Play purchases are governed by Apple and Google policies; contact those platforms for refunds.
Prepaid subscription cycles (e.g., 60- or 90-day billing) are generally non-refundable if you stop playing before the period ends, per platform or EULA terms.
Final Fantasy Xiv plans and pricing
One-time purchases
Below are typical New Zealand prices for standard game packages and an example in-game currency pack in NZD.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter Edition (one-time purchase) | NZ$24.90 | One-time | Includes base game and first two expansions; includes 30-day free play |
| Complete Edition (one-time purchase) | NZ$88.94 | One-time | Includes all expansions through Dawntrail; includes 30-day free play |
| Complete Collector’s Edition (one-time purchase) | NZ$174.94 | One-time | Includes all expansions plus collector bonuses; includes 30-day free play |
| FFXIV Coin - 1,460 Gil pack | NZ$19.99 | In-game currency | Can be used for game time subscription or cosmetic items |
Your consumer rights in New Zealand
Statutory guarantees
New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) provides statutory rights that cannot be contracted away by a supplier.
These laws cover faulty products, services not delivered as promised, and misleading conduct.
How this affects cancellations and refunds
Square Enix’s published 14-day web cancellation policy does not replace your statutory rights under New Zealand law.
If a product or service is misrepresented or defective, you may have additional remedies beyond the company’s stated return policy.
Customer experiences
Positive reports
Some customers report helpful support from Square Enix, such as resolving download-code issues by issuing replacements.
Trustpilot contains examples of satisfied customers after support intervention.
Source: Trustpilot (positive).
Negative reports
Other reviews describe difficulties cancelling subscriptions, denied refunds, or perceived unclear purchase flows.
Frustration is also reported where prepaid billing cycles are non-refundable even if you stop playing early.
Sources: Trustpilot (negative), Steam EULA.
Documentation checklist
What to gather before contacting support
- Order confirmation email or receipt (store and date).
- Account ID, character name, and Mog Station account email if applicable.
- Evidence of purchase method (Square Enix web, App Store, Google Play, Steam).
- Screenshots showing download/redeem status or error messages.
Additional documentation for disputes
- Notes of any communications with support (dates, agent names, reference IDs).
- Bank or card statement entry showing the charge if requesting a payment refund.
- Any relevant terms shown at time of purchase (e.g., EULA or order page screenshots).
Common mistakes
Assuming one-size-fits-all refunds
A common mistake is expecting Square Enix web-policy refunds to apply to platform store purchases.
Apple and Google handle their own refunds, so you must contact them directly for purchases made through their stores.
Starting downloads or redeeming content immediately
Another frequent error is downloading or redeeming digital content immediately after purchase, which generally removes the 14-day cancellation right for web purchases.
If you need the option to cancel, avoid starting downloads or redemptions until you are sure you will keep the purchase.
Comparative recap
At-a-glance comparison
| Method / Where | Cancellation window | Refund eligibility | Notes |
|---|---|---|---|
| Square Enix web (AU/NZ) | 14 days from receipt for digital content not downloaded/redeemed | Full refund if not downloaded/redeemed; processed within 14 days | Returns Policy (AU/NZ) |
| App Store (iOS) | Subject to Apple's policy | Contact Apple via Report a Problem; refunds at Apple’s discretion | Square Enix T&C defer to App Store rules for store purchases |
| Google Play | Subject to Google Play policy | Contact Google Play support; refunds per Google policy | Square Enix terms do not override Google Play rules |
| Prepaid subscriptions (Steam / platform EULA) | Cancellation stops future renewals; no refund for unused prepaid periods | Generally non-refundable for remaining prepaid time | See platform EULA (e.g., Steam EULA) for specific terms |
After cancelling
Next steps
Keep confirmation of your cancellation and any reference numbers from support.
Monitor your bank or card statement for the refund within the stated processing window (usually 14 days for Square Enix web refunds).
Helpful links and contacts
- Square Enix Returns Policy (AU/NZ): square-enix-games.com
- Square Enix Terms of Service (EU reference): square-enix-games.com (T&C)
- Report a Problem (Apple): reportaproblem.apple.com
- Google Play Help (refunds): Google Play refund help
- Steam EULA reference for FFXIV: store.steampowered.com
Address
Regional and postal contact
If a postal address is required for formal correspondence, you may use Square Enix Ltd., 240 Blackfriars Road, London SE1 8NW, UK.
Account support hint
For account-specific actions (cancellation, deletion, billing issues) New Zealand customers typically contact Square Enix via their account management (Mog Station) or the support channels listed on Square Enix websites.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.