Cancel Final Fantasy Xiv: Easy Method

What is Final Fantasy Xiv

Overview

Final Fantasy XIV is a subscription-based massively multiplayer online role-playing game (MMORPG) developed and operated by Square Enix.

The game is playable on PC, PlayStation, and mobile-related platforms for in-game purchases and account management via web services.

Key features

Final Fantasy XIV includes a main game, multiple expansion packs, optional in-game purchases, and time-based subscription access.

Purchases and cancellations are handled differently depending on whether you bought directly from Square Enix, via the App Store, Google Play, or a platform like Steam.

How to cancel Final Fantasy Xiv

Cancel via Square Enix (web / AU/NZ returns)

If you purchased digital content from Square Enix web store and have not downloaded or redeemed it, you may cancel within 14 days.

• Locate your order confirmation or account order history on the Square Enix website.
• Request cancellation following the instructions on the Square Enix AU/NZ returns page or contact support.
• If approved, expect refunds to be processed within 14 days of the cancellation request.
• Source: Square Enix Returns Policy (AU/NZ).

Cancel via platform stores (App Store, Google Play, Steam)

Purchases made through Apple or Google are subject to those platform policies rather than Square Enix terms.

• For iOS purchases use Apple's "Report a Problem" or Apple Support to request refunds or cancellations.
• For Google Play purchases follow Google Play refund procedures via the Play Store support pages.
• For Steam or other platforms check that platform's EULA and support process for subscription or prepaid billing cancellations.

What happens when you cancel

Access and game time

Cancelling a purchase or subscription stops future renewals but does not always remove immediate access for any prepaid period already paid.

Prepaid billing cycles (for example longer-period subscriptions) generally remain usable until the paid period expires.

Account data and entitlements

Your character data, account entitlements, and purchases already redeemed or downloaded typically remain tied to your Square Enix account.

Cancellation of a subscription does not automatically delete account data; contact support if you require account closure or deletion.

Will I get a refund?

Square Enix web (AU/NZ) digital purchases

You have a 14-day right to cancel digital content purchased from Square Enix if you have not begun downloading or accessing the content.

Once you begin downloading or redeeming the digital content, cancellation rights are lost. Refunds processed after approval are usually completed within 14 days.

Source: Square Enix Returns Policy (AU/NZ).

Platform exceptions and subscriptions

App Store and Google Play purchases are governed by Apple and Google policies; contact those platforms for refunds.

Prepaid subscription cycles (e.g., 60- or 90-day billing) are generally non-refundable if you stop playing before the period ends, per platform or EULA terms.

Final Fantasy Xiv plans and pricing

One-time purchases

Below are typical New Zealand prices for standard game packages and an example in-game currency pack in NZD.

Price table

Your consumer rights in New Zealand

Statutory guarantees

New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) provides statutory rights that cannot be contracted away by a supplier.

These laws cover faulty products, services not delivered as promised, and misleading conduct.

How this affects cancellations and refunds

Square Enix’s published 14-day web cancellation policy does not replace your statutory rights under New Zealand law.

If a product or service is misrepresented or defective, you may have additional remedies beyond the company’s stated return policy.

Customer experiences

Positive reports

Some customers report helpful support from Square Enix, such as resolving download-code issues by issuing replacements.

Trustpilot contains examples of satisfied customers after support intervention.

Source: Trustpilot (positive).

Negative reports

Other reviews describe difficulties cancelling subscriptions, denied refunds, or perceived unclear purchase flows.

Frustration is also reported where prepaid billing cycles are non-refundable even if you stop playing early.

Sources: Trustpilot (negative), Steam EULA.

Documentation checklist

What to gather before contacting support

• Order confirmation email or receipt (store and date).
• Account ID, character name, and Mog Station account email if applicable.
• Evidence of purchase method (Square Enix web, App Store, Google Play, Steam).
• Screenshots showing download/redeem status or error messages.

Additional documentation for disputes

• Notes of any communications with support (dates, agent names, reference IDs).
• Bank or card statement entry showing the charge if requesting a payment refund.
• Any relevant terms shown at time of purchase (e.g., EULA or order page screenshots).

Common mistakes

Assuming one-size-fits-all refunds

A common mistake is expecting Square Enix web-policy refunds to apply to platform store purchases.

Apple and Google handle their own refunds, so you must contact them directly for purchases made through their stores.

Starting downloads or redeeming content immediately

Another frequent error is downloading or redeeming digital content immediately after purchase, which generally removes the 14-day cancellation right for web purchases.

If you need the option to cancel, avoid starting downloads or redemptions until you are sure you will keep the purchase.

Comparative recap

At-a-glance comparison

After cancelling

Next steps

Keep confirmation of your cancellation and any reference numbers from support.

Monitor your bank or card statement for the refund within the stated processing window (usually 14 days for Square Enix web refunds).

Helpful links and contacts

• Square Enix Returns Policy (AU/NZ): square-enix-games.com
• Square Enix Terms of Service (EU reference): square-enix-games.com (T&C)
• Report a Problem (Apple): reportaproblem.apple.com
• Google Play Help (refunds): Google Play refund help
• Steam EULA reference for FFXIV: store.steampowered.com

Address

Regional and postal contact

If a postal address is required for formal correspondence, you may use Square Enix Ltd., 240 Blackfriars Road, London SE1 8NW, UK.

Account support hint

For account-specific actions (cancellation, deletion, billing issues) New Zealand customers typically contact Square Enix via their account management (Mog Station) or the support channels listed on Square Enix websites.