Cancel Just Dance: Easy Method

What is Just Dance

Overview

Just Dance is a rhythm game and subscription service that streams a rotating catalogue of choreographed songs (Just Dance+ / formerly Just Dance Unlimited) and/or ships as a one‑time purchased game on consoles.

How people use it

Players access tracks via a purchased edition (one‑time buy) or a recurring subscription for the continuous streaming catalogue.

How to cancel Just Dance

Cancel on iOS (App Store)

• Open iOS Settings.
• Tap your name at the top, then Subscriptions.
• Find the Just Dance subscription and tap Cancel Subscription.
• Access remains until the end of the current billing cycle.

Cancel on Android (Google Play)

• Open the Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions.
• Select the Just Dance subscription, tap Cancel subscription, then confirm.
• Access remains until the billing cycle ends.

Cancel directly via Ubisoft / Web

• Contact Ubisoft customer service through the Ubisoft support site to request cancellation.
• Cancellation via Ubisoft stops future renewals but does not refund the current subscription period.
• Keep any Ubisoft support case number or confirmation for your records.

What happens when you cancel

Access and content

If you cancel a subscription through the platform or Ubisoft, you typically retain access to the Just Dance catalogue until the end of the paid billing period.

Account and purchases

A one‑time purchase of a Just Dance game remains playable under the usual console/store licence rules even after subscription cancellation.

Data and renewals

Cancellation stops automatic renewals. Your Ubisoft account and any saved progress, purchases, or settings generally remain unless you request deletion.

Will I get a refund?

Ubisoft / Just Dance policy

Ubisoft states that fees paid (including virtual currency and items) are non‑refundable and there are no refunds for current or unused portions upon cancellation or account termination.

New Zealand consumer law exceptions

• New Zealand has no automatic 14‑day cooling‑off for digital subscriptions once access is provided.
• The Consumer Guarantees Act (CGA) still applies: you may be entitled to remedies if the service is faulty, not of acceptable quality, or unfit for purpose.

What to do if you think you deserve a refund

Request a refund from the platform (Apple/Google) or Ubisoft support with receipts, dates and evidence of the problem.

If refused and you believe CGA applies, contact Consumer NZ or a local consumer advice service for next steps.

Just Dance plans and pricing

Standard pricing

Notes on pricing

Editions (2024, 2025) typically include a one‑month free trial of Just Dance+. Just Dance Unlimited was discontinued and replaced by Just Dance+.

Third‑party retailers may list physical/digital codes at different prices; official platform stores show NZ‑specific pricing.

Your consumer rights in New Zealand

Key legal protections

The Consumer Guarantees Act 1993 gives you rights to remedies (refund, repair, replacement) when goods or services are faulty or not of acceptable quality.

How this applies to digital services

• CGA remedies can apply to digital services if they are faulty or fail to meet reasonable standards.
• Suppliers cannot contract out of CGA rights even if their terms state “no refunds.”

Practical steps under NZ law

If a subscription or digital content is faulty, document the problem, request a remedy from the supplier, and escalate to Consumer NZ or dispute via your payment provider if needed.

Customer experiences

Common complaints

• iOS controller app bug: some iOS users were stuck on a screen until reinstall or iOS update (issue acknowledged by Ubisoft).
• Laggy UI, missing songs, crashes and poor menu performance on Nintendo Switch for recent editions.
• Subscription access issues where an active subscription did not unlock songs or features.

Service changes and discontinuations

Users reported the discontinuation of Just Dance Unlimited (mid‑2024) and loss of access to older catalogue items without renewal options.

Support experience

Some users find Ubisoft support slow or ineffective for subscription and access problems; keep records of all correspondence and evidence.

Documentation checklist

What to gather before contacting support

• Subscription receipt or order confirmation showing date and payment method.
• Account email/user ID and platform used (Apple ID / Google account / Ubisoft account).
• Billing statements or transaction IDs that show the charge.
• Screenshots or recordings of any errors, missing content, or subscription status screens.

When escalating a dispute

• Ubisoft support case number or replies from Apple/Google.
• Copy of your written refund request and any responses.
• Records of attempts to resolve, including dates and steps taken.

Common mistakes

Canceling the wrong account

Many users cancel a subscription on the wrong Apple/Google/Ubisoft account. Verify which account was used to purchase before cancelling.

Deleting the app instead of cancelling

Removing the Just Dance app does not cancel a subscription. You must cancel through the platform subscription settings or Ubisoft support.

Assuming refunds are automatic

Expecting an automatic refund is a common error. Ubisoft’s policy is no refunds; NZ law may help only in specific fault cases, so gather evidence and request a remedy promptly.

Comparative recap

Quick comparison

Takeaway

Cancel on the same platform you used to subscribe. Keep evidence and understand NZ consumer law may provide limited remedies for faulty services.

After cancelling

Immediate actions

• Check your email for cancellation confirmation and keep it as proof.
• Verify the subscription status in your platform account and watch your next billing statement.

Where to get help

• Ubisoft support: https://support.ubisoft.com
• Apple support (subscriptions): Apple subscriptions help
• Google Play support (subscriptions): Google Play subscriptions
• Consumer NZ guidance on rights and CGA: https://www.consumer.org.nz

Longer term

If access problems continue after cancellation, escalate with documented evidence to Ubisoft, the platform, or seek advice from Consumer NZ.

Address

Postal contact for Ubisoft (for reference)

Ubisoft, Spaces Guildford, Austen House, Station View Units A‑J, Guildford, GU1 4AR, United Kingdom.

Notes about postal cancellation

No specific New Zealand postal cancellation address was located; the UK Ubisoft address above is the primary postal contact documented for formal letters.